1. It’s all about people The (predictable) human factor in lean processes. ERIP final conference. Newcastle, 11/11

2. Peter Vonk Expertise: –Human nature –Talent management –Competency management –Leadership –Test psychology ERIP final conference. Newcastle, 11/11

3. Testpsychology Three major currents: –Old school IQ tests –Behaviour assessment in role plays –Analysing Natural skills N x S x E x C = B (Nature x Situation x Experience/Education x Choices = Behaviour) ERIP final conference. Newcastle, 11/11

4. Predictable Success Les McKeown: Roles: Visionair Operator Processor Synergist ERIP final conference. Newcastle, 11/11

5. Roles for today’s game: ERIP final conference. Newcastle, 11/11

6. Task: 1.Give your group a name. 2.Imagine a disaster. 3.Find a solution for that disaster. 4.Make sure that every group member has a role in that solution. 5.Prepare a presentation. ERIP final conference. Newcastle, 11/11

7. Change Agent Competences (based on management failure) –Lead –Fight –Listen –Analyze –Anticipate –Organize –Delegate (and check) –Reflect ERIP final conference. Newcastle, 11/11

8. Everybody incompetent When we assess the natural skills of ‘all’ working Dutch people on only eight demands we will find less then 1% of them fully competent. This 1% can have (very) good jobs elsewhere or want to become your boss in less than a year. So we have to accept that our people are all more or less incompetent. Lets built competent teams with incompetent people. ERIP final conference. Newcastle, 11/11

9. ‘It’s all about people’ Any questions? WWW.PETERVONK.COM ERIP final conference. Newcastle, 11/11