2.  Academic   Administrative ◦ Departments  Desktop Services  Networking & Telecommunications  Computer Center ◦ Office of Computer and Information Systems

3.  Administrative ◦ Services to the Individual  Maintain Desktop Computers  Phone, Network, Internet & Wireless Access  E-mail & Portal Services  Phone App (Android and Apple) ◦ Department  Web Sites ◦ College-wide  Banner/Portal  College Homepage  New Site for External Audiences

4.  Request for Network Account Activation ◦ HR/Adjunct Services ◦ Provides username & password to:  Office PC, E-mail, Network & Web Space, Portal, Phone App, Banner

5.  Office PC ◦ All faculty/staff/administrators have access to an office PC (Windows)  Includes Private document space ◦ Maintenance, Repairs and Software installs handled by Desktop Services  Centrally managed virus protection & patch updates  See www.sunysuffolk.edu/help for service request forms and other IT support.www.sunysuffolk.edu/help

8. Is this a real email from the College IT Department?

9. The College will never ask you to provide your username or password in an email. Never respond, reply or click on a link in an email asking you for your College credentials.

10.  Accessing My Documents - Home  Available via Web-based VPN https://roam.sunysuffolk.edu https://roameast.sunysuffolk.edu https://roamwest.sunysuffolk.edu Works best with Firefox

12.  Desktop Services ◦ PC Install & Repair ◦ Virus Protection and Patch Management  Networking and Telecommunications ◦ Phone & Network Requests ◦ Wireless Internet Access On Campus

13.  Desktop Services ◦ PC Install & Repair ◦ Virus Protection and Patch Management  Networking and Telecommunications ◦ Phone & Network Requests ◦ On-Line Help  Debbie Taglienti Switchboard Supervisor http://department.sunysuffolk.edu/NetworkingandTelecommunications/index.asp

14.  Phone System Provides: ◦ Individual voicemail boxes to all with assigned phone #’s  Messages Key, Ext 4888, or 451-4888  Must be setup prior to use ◦ Call lists (Missed, Received, Placed) ◦ On-Phone Directory ◦ Web tool for Speed Dials, Set/Reset PIN and Call Forwarding when off campus.  On-line Help

15.  Desktop Services ◦ PCs in your offices ◦ Create your profile on your Office PC  Networking and Telecommunications ◦ Networks, Internet, Phone Systems  Computer Center ◦ E-mail & Portal Services ◦ Phone App (coming soon) ◦ College’s Administrative Systems  Banner (Project Lighthouse)

16.  E-mail ◦ Microsoft Exchange with Outlook  In the office – click Icon on lower tool bar  At home/off-campus/other PC– Outlook Web

19.  Common Portal for All ◦ From the Homepage Click MySCCC https://mysccc.sunysuffolk.edu/

20. Network User ID and Password Password Expired? 1.If you remember your old one, you will be prompted to create a new password. 2.Will not be notified in Outlook Web. If your receive “server not available” error in Outlook Web, Login to the portal to make sure your password is current. Forgot your password? 1.Call Helpdesk at 451-4505 (8 a.m. – 6 p.m.)

21. Announcements and General Information

22. Links to Help Document and SSB forms (Rosters, Schedule, etc…) Suffolk Online Distance Ed and CMS info - Blackboard Most tabs also have Quick Links to Self- Service Banner

23. Vehicle Registration Overload and Adjunct Assignments Time Approvals Employment Details

24.  Desktop Services  Networking and Telecommunications  Computer Center ◦ E-mail & Portals ◦ Web Folder for Web Pages ◦ College’s Administrative Systems  Banner (Project Lighthouse)

25. http://www.sunysuffolk.edu/lighthouse

27.  Campus Computing Council ◦ Campus Planning and Input to College Computing Council  College Computing Council ◦ College-Wide Technology Planning ◦ Develops and Recommends Policy and Standards