1. Gauteng Provincial Government
An SAP Perspective: Mobility Enabled Public Service Transformation – mGovernment
Sameer Areff: Head of Public Services - Industry Value Engineering, EMEA Emerging Markets

2. “Essential to Our Lives”
Within 15 minutes of waking up - 4 out of 5 smartphone owners are checking their phones - 80% REACH FOR THEIR PHONE BEFORE DOING ANYTHING ELSE!
Among All Respondents
79%
reach for phone within 15 minutes of waking
62%
reach for it immediately after waking
44%
reach for it immediately & use as alarm clock
Among year olds
89%
reach for phone within 15 minutes of waking
74%
reach for it immediately after waking
54%
reach for it immediately & use as alarm clock
Within the first 15 minutes of waking up, 4 out of 5 smartphone owners are checking their phones.

3. On Par with “Developing” Economies
Global Perspectives
South Africa
Brazil
On Par with “Developing” Economies
Russia
Leading when compared to a “Developed” Economy
India
USA
China

4. The Ambit of mGovernment (Citizen Touch Points)
Benefits and Welfare
Citizen Economic Development
Education
Healthcare
Electricity and Water
Municipal Services
Human Resource Development and Employment
Identity and Immigration
Law and Legislation
Environmental
Safety, Security and Justice
Roads and Transport

5. The Province of the Future – Gauteng’s Vision
Our vision for the Province of The Future is a connected Province leveraging innovative technology to drive service excellence, new revenue opportunities, cut costs and improve quality of life for citizens, businesses and visitors

6. mGovernment Enablement Options
Browser Based
Point Solutions
Platform Based
Works across multiple devices and platforms x a
Rich integration with device features
Lowers development costs
Speeds development and deployment
Supports off-line operations
Optimizes, adapts to user workflows and needs
Supports dynamic IT demands
Comprehensive management and security
Point Solutions
Costs
SAP Mobile Platform
Time
Conclusion: A platform-based approach reduces TCO. Requirements for unique, non-core skillsets or “re-inventing the wheel” are eliminated

7. mGovernment Point Solution Example
Development tools
Mobile App Lifecycle
Device and back-end diversity
Government Services
Device choice
Development
Ease of use
Apps and more apps
Device Management and Configuration IT
Security
TCO

8. mGovernment Platform Solution Example
Create
Connect
Any
data source
Consume
Any mobile device
Android
BlackBerry
Government Services
iPhone
Mobile Platform
iPad
Windows
Windows Mobile
Control
Device and server management and security

9. “Building” iGauteng
Potential to Develop a Central “App” Store for Gauteng that includes
A Collaboration Hub for Aspiring Mobile App Developers in Gauteng
A Common Platform off which Standards and Methods can be employed
A Common Market Place that could cross the Public/Private divide

10. Mobility Framework - Execution Strategy
People
Process
Application
Security
Architecture
Align with overall government strategy
Business opportunities roadmap
Mobile capabilities roadmap
Mobile device management strategy
Mobility Governance
Roles and responsibilities definition
Talent Management / Skills Optimization
Recruiting
Training
Application Procurement / Development
Deployment
Quality control
Architectural Governance
Project Planning and Management
Support
Application Portfolio Management
Mobile App Roadmap
Mobile App Store
User / Stakeholder Communities
Usability / Functionality / Reliability
Access Management
Authentication
Update Security Policies
Assign Membership / Policies
Track Assets
Monitor / Track Security Violations
Disable Lost / Stolen device
Remote Kill / Lock
Over The Air Application Updates
Over The Air Client delivery
Compliance Activity logging
Styles of computing
Device / platform standards
Integration with enterprise systems
Development tooling
Device testing
Frameworks

11. Thank You