1. “Citizens Serving Communities” 2007 Civil Air Patrol National Board

2. “Citizens Serving Communities” Program Objectives  Provide safe, effective aircraft for CAP missions  Meet fair competition requirements  Ensure aircraft maintenance cost “reasonableness”  Gather cost data & establish benchmarks  Reduce volunteer workload

3. “Citizens Serving Communities” Program Results  Audit findings eliminated  Aircraft maintenance quality improved  Better visibility of maintenance costs  Expenditures go up initially, but decline  Better determine/forecast flying hour costs  Coordination improves substantially ─ Contract administrators talk with contractors ─ Contractors receive payments faster

4. “Citizens Serving Communities” Aircraft Currently Under Contract  Alabama 16  Congressional Sq 2  Delaware 7  Florida 25  Georgia 15  Indiana 8  Missouri 7  Maine 6  New Hampshire 6  NER 2  New Jersey 9  New York 14  Pennsylvania 20  Texas 28  Vermont 3  Rhode Island 3  Massachusetts 7  Connecticut 5  Total 183

5. “Citizens Serving Communities” FY 07 Projections  We have requests for quotes out to maintenance facilities in:  Maryland 12  Nebraska 5  Michigan 9  Ohio 7  Wisconsin12  Colorado 13  Utah 6  Idaho 7  Montana 4  Wyoming 5 Total Aircraft 106 Total Aircraft 106

6. “Citizens Serving Communities” Remaining for FY 07  We have requests for quotes out to maintenance facilities in:  Maryland 12  Nebraska 5  Michigan 9  Ohio 7  Wisconsin12  Colorado 13  Utah 6  Idaho 7  Montana 4  Wyoming 5 Total Aircraft 106 Total Aircraft 106 By end of year FY07, well over 50% of the CAP fleet will be under Consolidated Maintenance

7. “Citizens Serving Communities” Contract Pending

8. “Citizens Serving Communities” Who’s Next?  SER: MS, TN  GLR: IL, KY  SWR: AR, AZ, NM, OK, LA  NCR: ND, SD, KS, MN, IA  PCR: AK, CA, OR, WA, NV, HI

9. “Citizens Serving Communities” How Does it Start?  Contract circles ─ Determine aircraft location ─ Identify crossing boundaries ─ Outliers

10. “Citizens Serving Communities” Circles

11. How does it start?  Contract circles ─ Crossing boundaries ─ Outliers  Wing identifies potential bidders  NHQ sends requests for quotes  Bids are scored and winners announced  Wings notified of successful bidder

12. “Citizens Serving Communities” Getting Up and Running  Smoothing the bow wave ─ Work airworthiness/safety of flight first ─ Cosmetics on subsequent visits  Scheduling drop-off & pickup  Write-ups/squawks  On contract/off-contract  Needs vs. wants  Monitor turn time

13. “Citizens Serving Communities”  Product standardization ─ Exxon Elite ─ Condor tires  Leveraging our size Getting Up and Running

14. “Citizens Serving Communities” Procedural Guidance  Once under contract, wings no longer pay repair facilities  Contractors send invoices directly to NHQ  FM will draw back wing minor maintenance funds  NHQ contract administrator responsible for payment  Wing maintenance officers schedule/coordinate drop- off and pickup with repair facility  During 100-hr/annual contract facilities coordinate with contract administrators, in advance, for repairs that exceed $750 (parts and labor)

15. “Citizens Serving Communities” Procedural Guidance  50-hr oil change, light bulbs, other minor repairs and emergency repairs can be performed at non- contract facilities. If over $200 contact contract administrator.  Exxon Elite is the oil of choice—will assist contractor to get CAP discount  Use Condor tires ($69) not Goodyear Custom Flight III  Contract administrator can assist repair facility in locating parts – but will not normally buy them  Wing member should inspect aircraft prior to acceptance and sign or initial the invoice – work completed satisfactorily

16. “Citizens Serving Communities” Procedural Guidance  NHQ covers MX related fuel/oil, travel expenses via the Form 108 process  Covers ferry flight, post MX test, crew drop-off/pickup  Include tail number of aircraft being supported  Coordinate POV travel, lodging or commercial travel with NOC and NHQ/LG  Program not cast in steel – there’s always room for improvement  Share best practices and lessons learned

17. “Citizens Serving Communities” Funding  FM will draw back all wing minor maintenance fund balances  A missions  B & C missions  Quarterly assessments  End of year bills

18. “Citizens Serving Communities” Maintenance Ferry Reimbursement  CAPF 108 reimbursement ─ Crew drop-off ─ Pickup ─ Chase ─ WMIRS  Ground transportation & lodging ─ Pre-approval required  LGM will validate requests for reimbursement ─ Wing reimbursed, not individual

19. “Citizens Serving Communities” Concerns/Issues  Wing paying invoices – not approved!  Managing end-of-year billing  No-notice drop-offs and pickups  Abuse of maintenance sorties  Keeping NHQ in the loop

20. “Citizens Serving Communities”