1. Open For Business Kathryn Preece Environmental Health Practitioner Smart Service Delivery in Challenging Times

2. Head of Service National Indicators Scores on Doors Corporate Priorities Better Regulation Agenda Regulators Compliance Code Smart Service Delivery in Challenging Times What Changed?

3. Regulators Compliance Code Inspections and Other Visits Risk Assessment Advice and Guidance Economic Progress Information Requirements Compliance and Enforcement Actions Accountability Smart Service Delivery in Challenging Times

4. Who Interacts with Businesses at NWLDC? Smart Service Delivery in Challenging Times Business Rates Environmental Protection Food Safety Health & Safety Licensing Leisure Services Procurement Building Control Development Control Business Continuity Sustainability Town Centre Partnership Waste Service Communication Business

5. Open for Business Brand Business Advice Day Specific Leaflet Range Calendar Web Pages Single Database Business Opportunities Smart Service Delivery in Challenging Times What Difference Have We Made?

6. Who Else Interacts with Businesses in NWL? Smart Service Delivery in Challenging Times Business Link Environment Agency Various Trade Bodies Health & Safety Executive Chamber of Commerce Police Federation of Small Businesses Revenues and Customs Fire ServiceTrading Standards Business

7. North West Leicestershire Business Engagement Partnership NWLDC Trading Standards – Leicestershire County Council Leicestershire Fire and Rescue Federation of Small Businesses Leicestershire Chamber of Commerce Business Link Smart Service Delivery in Challenging Times

8. NWLBEP Key Objectives Reducing the regulatory burden on businesses Identifying and sharing examples of good practice Improving the way in which regulators are perceived Providing advice and guidance to businesses Smart Service Delivery in Challenging Times

9. NWLBEP Key Objectives (Cond’t) Share intelligence across partner organisations Support joint inititives ensuring effective and efficient use of resources Consult local businesses on developing polices and initiatives Smart Service Delivery in Challenging Times

10. NWLBEP Key Objectives (Cond’t) Seek to understand each other’s roles and responsibilities Seek to co-ordinate regulatory activity Smart Service Delivery in Challenging Times

11. So What Have We Actually Done? Pro-Support Signposting Scheme NWL Business Consultative Forum Action Plan Joint Working Project Smart Service Delivery in Challenging Times

12. It ‘s provided us with an opportunity to understand how we are perceived – LFRS It has given us an understanding of what others do – TS We believe in working together to support local businesses and this has helped us to do that – Business Link Smart Service Delivery in Challenging Times What Do Our Partners Think?

13. So is this smart service delivery? Smart Service Delivery in Challenging Times

14. What next? Smart Service Delivery in Challenging Times

15. Any Questions? Smart Service Delivery in Challenging Times

16. For more information please contact Lee Mansfield Environmental Health Manager NWLDC lee.mansfield@nwleicestershire.gov.uk 01530 454610 Smart Service Delivery in Challenging Times

17. For more information please contact Kathryn Preece Environmental Health Practitioner 07833 469520 preeces@ntlworld.com Smart Service Delivery in Challenging Times