1. Web4Dev, UN, 2006 Sharing knowledge to communicate more effectively: rethinking the UNs intranet Linda Stoddart Head, Dag Hammarskjöld Library, Chair, UN Task Force on Knowledge Sharing

2. Web4Dev, UN, 2006 Investing in the UN Creating One UN Adapting to a new reality Management reform Innovation and change

3. Web4Dev, UN, 2006 Moving from talking to doing: peacekeeping

4. Web4Dev, UN, 2006 Moving from talking to doing: humanitarian relief

5. Web4Dev, UN, 2006 iSeek Strategy iSeek was developed to support the UN Secretariat global knowledge sharing and internal communications strategy. Knowledge sharing is about: –Collaborating –Communicating –Connecting

6. Web4Dev, UN, 2006 The UN Secretariat Culture Hierarchy culture: decisions taken at senior levels Junior staff often not part of the decision-making channel – resulting in lack of a sense of responsibility Staff often work in silos Little collaborative work

7. Web4Dev, UN, 2006 Use of Information & Knowledge in Decision-Making Considerations –Low use of print publications –Medium use of electronic data –High use of news sources and direct contacts

8. Web4Dev, UN, 2006 Blend of Internal and External Very high amount of public information on iSeek – certain degree of overlap with UN.org Low awareness of need for specific internal approach High degree of external scrutiny

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10. Internal Communications Objectives Bring everyone on the same page Ensure that iSeek is the primary source of information for UN Secretariat staff Involve and engage everyone

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12. One intranet for one UN worldwide, with consistent layout, standard technology, providing relevant and consistent messages to reach staff everywhere

13. Web4Dev, UN, 2006 A "glocal" start page

14. Web4Dev, UN, 2006 Internal Communications Objectives Bring everyone on the same page Ensure that iSeek is the primary source of information for UN Secretariat staff Involve and engage everyone

15. Web4Dev, UN, 2006 April: Global Contact Directory

16. Web4Dev, UN, 2006 Internal Communications Objectives Bring everyone on the same page Ensure that iSeek is the primary source of information for UN Secretariat staff Involve and engage everyone

17. Web4Dev, UN, 2006 Content Strategy Focus on creating compelling content, stories of interest to everyone, regardless of their duty station – Reform/Management – Staff issues/Policy Information – New Technology Tools – Interviews and Appointments – Morale Building stories

18. Web4Dev, UN, 2006 Creating a community of content providers: Brought together content focal points at a workshop in New York: duty stations departments staff representatives individual staff members

19. Web4Dev, UN, 2006 Assessing impact – Feedback (focal points would like to use blogs) – Surveys and polls – Usage statistics

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21. Content – Timeliness – Clear, inviting, easy-to-use content – Photographs Technology – One platform for all locations Lessons learned: what works?

22. Web4Dev, UN, 2006 Overly complicated approval process Not global enough Not enough content contributions from global partners Lessons learned: what doesn't work?

23. Web4Dev, UN, 2006 Current challenges (human) A slow process Learn to work together Build trust Cultural change

24. Web4Dev, UN, 2006 Current challenges (technology) Limitations of current content editor: – Inadequate search functionality – Limited menu-creating/management capacity – Hands-on training required Limitations of web analytics and collaboration tools

25. Web4Dev, UN, 2006 Next Steps Short-term –Contributions from content focal points and contributors –Interim technical solutions for collaboration tools, available now, including open source applications Mid-term – Enterprise Information Portal

26. Web4Dev, UN, 2006 New Mind Set Need to understand the organizational culture and work within it to find realistic, pragmatic solutions to knowledge sharing Identify what this will mean for peoples daily routine

27. Web4Dev, UN, 2006 Thank you!