1. Service Training Chillin’ in Margaritaville September 14, 2014

2. The Vision We want to create a laidback feel of chillin’ in Margaritaville on vacation for our guestsWe want to create a laidback feel of chillin’ in Margaritaville on vacation for our guests From reception  The final course the guests should feel as if they had a relaxing time in a Caribbean country with the hostFrom reception  The final course the guests should feel as if they had a relaxing time in a Caribbean country with the host Make every moment memorable!!Make every moment memorable!!

3. 1 st Course Gulf Coast Coconut Shrimp w/ Cocktail SauceGulf Coast Coconut Shrimp w/ Cocktail Sauce Allergies to be aware of:Allergies to be aware of: SeafoodSeafood  Avocado & Tomato Simple Salad  Allergies to be aware of:  None

4. 2 nd Course Chilled Cucumber Melon SoupChilled Cucumber Melon Soup Allergies to be aware of:Allergies to be aware of: DairyDairy

5. 3 rd Course Caribbean Jerk Chicken w/ Pinto Beans and Corn on the CobCaribbean Jerk Chicken w/ Pinto Beans and Corn on the Cob Allergies to be aware of: Dairy (cheese)Allergies to be aware of: Dairy (cheese)  Caribbean Jerk Tofu w/ Pinto Beans and Corn on the Cob  Allergies to be aware of: Dairy (cheese)

6. 4 th Course Wind Chime ChurrosWind Chime Churros  Parrotfish Kabobs  Allergies to be aware of: Dairy

7. Coffee Service Coffee will be served before and after dessertCoffee will be served before and after dessert Head ServerHead Server Server Regular Coffee to the first table in their section and then go to the second tableServer Regular Coffee to the first table in their section and then go to the second table Server 2Server 2 Server Decaf Coffee to the first table in their section and then go to the second tableServer Decaf Coffee to the first table in their section and then go to the second table Server 3 is to take trays of creamer to each table in their sectionServer 3 is to take trays of creamer to each table in their section

8. Serving Style: Gold Plate Service All guests at the table are served together (each server holds two plates)All guests at the table are served together (each server holds two plates) 4 servers per table4 servers per table 1 st Head Server – leader of the serving team1 st Head Server – leader of the serving team “Guest’s Key Contact”“Guest’s Key Contact” 2 nd Server2 nd Server 3 rd Server3 rd Server 4 th Server4 th Server

9. STAGE Server #1 – Head Server Server #2 Server #3 Server #4

10. Getting to the Table

11. Server Table Positions Server #1 - Head Server Server #2 Server #3 Server #4

12. How to Serve Each hand should carry one plateEach hand should carry one plate Walk to 1 st position at tableWalk to 1 st position at table Look for Head Server’s nod and place first plate down with your left hand  go to 2 nd position at table by taking one step to the left  move plate from right hand to your left hand  wait and look for Head Server’s nod and then place second plate downLook for Head Server’s nod and place first plate down with your left hand  go to 2 nd position at table by taking one step to the left  move plate from right hand to your left hand  wait and look for Head Server’s nod and then place second plate down

13. Server #1 - Head Server Server #2 Server #3 Server #4

14. Leaving the Table

15. Always: LOWER LEFTLOWER LEFT Lower the plates to the left of the guest when serving themLower the plates to the left of the guest when serving them RAISE RIGHTRAISE RIGHT Raise the plates to the right of the guest when clearing themRaise the plates to the right of the guest when clearing them

16. Things to Remember: Always have your team in the proper orderAlways have your team in the proper order Never leave the satellite kitchen without your entire team ready to serveNever leave the satellite kitchen without your entire team ready to serve Always have one plate in each handAlways have one plate in each hand Place the left plate first, and then move plate in right hand to your left hand and place plate secondPlace the left plate first, and then move plate in right hand to your left hand and place plate second When exiting the dining room go through the service doors to the HM closet area, NOT WHERE YOU FIRST ENTERED THE DINING ROOMWhen exiting the dining room go through the service doors to the HM closet area, NOT WHERE YOU FIRST ENTERED THE DINING ROOM

17. Things to remember: ALWAYS SMILEALWAYS SMILE

18. Clearing Plates All plates cleared from a table at the one timeAll plates cleared from a table at the one time Follow head server to tableFollow head server to table Wait for Head Server’s nod to pull first plate with your right handWait for Head Server’s nod to pull first plate with your right hand Go to 2 nd position at table by taking one step to the leftGo to 2 nd position at table by taking one step to the left Move first plate from right hand to your left handMove first plate from right hand to your left hand Wait for Head Server’s nod to pull second plate with your right handWait for Head Server’s nod to pull second plate with your right hand Exit the dining room by following Head Server around the table in order and out the doorExit the dining room by following Head Server around the table in order and out the door

19. Training video https://www.youtube.com/watch?v=K6Zv4k1i75shttps://www.youtube.com/watch?v=K6Zv4k1i75shttps://www.youtube.com/watch?v=K6Zv4k1i75s

20. THANK YOU!! Head Servers to the front for a second!Head Servers to the front for a second!