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Talk Given to IESL – NSW Chapter – October 2009

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Presentation on theme: "Talk Given to IESL – NSW Chapter – October 2009"— Presentation transcript:

1 Talk Given to IESL – NSW Chapter – October 2009
Engineering for the new World: Information and Communication Technologies and Social Transformation Professor Athula Ginige School of Computing and Mathematics University of Western Sydney Australia Talk Given to IESL – NSW Chapter – October 2009

2 What is Engineering Ref: PROFESSIONAL RESPONSIBILITY: THE ROLE OF ENGINEERING IN SOCIETY, S.P. Nichols and W.F. Weldon, Center for Electromechanics, The University of Texas at Austin, USA

3 Evolution of Engineering Disciplines
Civil Engineering Leads back to 3000 BC Mechanical Engineering Leads back to 100 BC Electrical Engineering Leads back to 1900 Telecommunication Engineering Leads back to 1840 Software Engineering Early stages , As an Engineering Practise 1970’s Web Engineering In the Process of Making the history

4 Branches of Engineering

5 Since 2000 ICT is changing many things
Business eBusiness Learning eLearning Commerce eCommerce Government eGovernment eTransformation

6 Micro Changes  Macro Changes
Steam Water Heat / Temperature

7 Social Transformation
1750 1850 1970 2000 ? Agricultural Society Industrial Society

8 Industrial Revolution- Augmenting Muscle Power
Invention of the Steam engine Discovery of Electricity and invention of the electric motor Internal Combustion Engine Assembly Lines Automation

9 Evolution of Organisational and Management Structures
Large Scale Strategic Planning Monitoring divisional performance and Intervening to adjust plans and activities Moving Forward Alfred Sloan Management Structures Apply division of Labour to Management Henry Ford Assembly Lines Brought work to worker -1890 Adam Smith Concept of Division of Labour Ref. Wealth of Nations Task

10 DNA of Industrial Society
Essential characteristics of the industrial society. Standardisation --> Mass production Specialisation --> Compartmentalised structures Synchronisation --> 9 to 5 Concentration Maximisation Centralisation Industrial Society

11 Advances in ICT

12 Increasing the Productivity in Manufacturing
Machine tools with build in intelligence Robots NC Machines Drastic reduction in set up time This made it possible to go for small batches which reduced the inventory cost and increased the scheduling flexibility.

13 Intelligent Processing of Information
Word of mouth Very limited in access Information is enriched and customised. Books Much wider access Information was passive Computers Global access Information can be enriched and customised

14 Make and Sell vs Sense and Respond

15 Working across Silos CURRENT: Organization- Centric “Silo” Access
GOAL: User- Centric Access

16 Process based Organisations

17 Task based to Process based - Example
Major Business Processes used at AMP Customer Order Processing Programming Job Production Despatch Finished Goods Purchases Marketing Prototyping Inventory Control Purchase Return Goods Return Customer Queries Accounts Receivable Accounts Payable Staff Recruitment Payroll Training IT support process QA and Inspection Auditing KPI reporting

18 Changing Organisations: Enterprise Engineering
Task based  To Process based

19 An early Lesson A project based approach did not Work NSW State UNISYS
Government UNISYS Centre of Excellence in eBusiness Aim: to carry out eBusiness Development Projects for SMEs University Technical College A project based approach did not Work

20 Interactions with external World
Suppliers Customers Business organisation Trust Relationships Security Convenience Level of Service Information Material Finance Government Authorities Other Businesses

21 Business Processes External Business Processes
Marketing Distribution Internal Business Processes Production Payroll Business Processes Business organisation Information Material Finance Employees Organisation Structure

22 Nature of Interactions
External Entities Information Material Finance Trust Relationships Security Convenience Level of Service Business Processes Employees Business Organisation

23 Impact of Information Technology
External Entities Technology Information Material Finance Trust Relationships Security Convenience Level of Service Business Processes Technology Employees From Atoms to Bits Business Organisation

24 External Processes Organisational Efficiency External Entities
Marketing Information Basic Web Site Technology Two way Communication Interactive Site Business Processes Payment and follow up eCommerce Site Technology Employees Business Organisation Organisational Efficiency

25 Internal Processes Organisational Efficiency External Entities
Technology Business Processes Enterprise Wide Applications Technology Effective Enterprise Effective Team Communication Infrastructure Employees Effective Individual Business Organisation Productivity Tools Organisational Efficiency

26 Convergence and New Processes
Basic Web Site Interactive Site eCommerce Site Convergence New Processes Effective Enterprise SCM CRM KM Effective Team Effective Individual Organisational Efficiency

27 Convergence - Integration
Production Finance Human Resources Links to Distributors Interactive Web site Suppliers Purchasing Marketing Corporate Data Repository

28 eTransformation Roadmap
No Website External Processes Basic Website External Processes Interactive Site E-Commerce Site Integrated Enterprise New Processes Process Sophistication Effective Organisation Internal Processes Effective Team Effective Individual Internal Processes No Computers Organisation Competitiveness

29 Workflow, Technology and People
Business Process Task Linkage Technology Interconnection People Cooperation Business Process Task Linkage Technology Interconnection People Cooperation Business Process Task Technology Functionality Information People Interface Competence

30 eTransformation Methodology
Understanding Global Change Business Strategy Responding to Change eTransformation Strategy Implementing Change Business Process Modeling Workflow, Technology, People User Training System Implementation Business Process Re-engineering

31 Roadmap for beyond eTransformation
Collaborative Organisations Ubiquitous Organisations Integrated Enterprise Process-oriented Organisation Learning and Knowledge based Organisations …………

32 People – Technology – Tasks  Systems
External Factors External Factors Processes People Technology External Factors Machinery and Information Systems Organisations and Organisation Structures

33 Social Transformation
1750 1850 1970 2000 Agricultural Society Industrial Society Information Society

34 Engineering for the new World
Climate Change Health Care Poverty Elevation …………… Information and Communication Technology Genetics Nano technology Bio Technology …………… Ref: PROFESSIONAL RESPONSIBILITY: THE ROLE OF ENGINEERING IN SOCIETY, S.P. Nichols and W.F. Weldon, Center for Electromechanics, The University of Texas at Austin, USA

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