1. Advanced Safety Management Systems

2. IATA Training & Development Institute2 Advanced Safety Management Systems  Product Manager: Peter Dreissig +1-514-874-0202 Ext. 3591  Training Assistant: Kelly Choong  Course Facilitator(s): Vinod Narasimhamurthy

3. IATA Training & Development Institute3 IATA Training & Development Institute The training “arm” of IATA  Vision To be the leading provider of global aviation training and development programmes, setting and maintaining industry standards worldwide  Mission Develop and deliver a wide range of progressive training solutions that promote leadership, commercial success and good governance in the aviation industry

4. IATA Training & Development Institute4 Our Training Programmes  Full service training & professional development organisation providing over 400 Classroom courses in these areas:  Airlines  Airports  Civil Aviation  Human Performance  Security  Cargo  Travel & Tourism  Aviation Distance Learning

5. IATA Training & Development Institute5 Facts & Figures  28 Diploma programmes (21 Classroom & 7 Distance Learning)  50 Employees worldwide  160 Instructors & consultants

6. IATA Training & Development Institute6 Global outreach 8,422 classroom course participants trained in 2008 ● BJS ● SIN AMM JNB ● GVA ● MIA ● YMQ CAI WAW ● DEL MOW ● IATA Training Centres Regional Training Centres

7. IATA Training & Development Institute7 A selection of our industry partners ICAO United Nations Worldbank Eurocontrol Civil Aviation Authority Poland FIATA

8. IATA Training & Development Institute8 Airline Training Diplomas  Senior Diploma in Airline Management  Diploma in Safety Management for Airlines  Diploma in Airline Quality Management  Diploma in Air Law  Diploma in Revenue Accounting & Control – Passenger Stream  Diploma in Airline Operations  Diploma in Airline Cost Management  Diploma in Aviation Studies – Airline Stream (Distance Learning)

9. IATA Training & Development Institute9 Course Logistics  Course Timetable / Breaks / Lunch  Course Material & Blue Folder  Course Evaluation Form  Class Picture  Reconfirmation of Travel arrangements

10. IATA Training & Development Institute10 Business Center – Internet, Printers, Photocopier Smoking Food courts & Restaurants Ordering IATA Publications IATA Reception Public Telephones – local & long distance calls Shopping & Banks & Currency Exchange Useful Information

11. IATA Training & Development Institute11 Course Evaluation At the conclusion of the course you will be asked to complete a course evaluation form and provide ITDI with an evaluation of the overall course This will be your opportunity to provide ITDI with feedback on: –all of the course activities –the facilitator –your suggestions on ways and means to improve the training

12. IATA Training & Development Institute12 Introduction of Participants 5 W’s –WHO are you ? What is your preferred name in class? –WHERE do you work? –WHAT is your job title, and –WHAT are your main responsibilities? –WHY are you attending this course? Please define your expectations

13. Thank you. Enjoy your course!