1. Grade 11 15-9-2013- 19-9-2013 Sunday -Wednesday

2. Commuincation & Collaboration Activity 1 Data Transfer

3. How do we communicate? Sender Communication Method Receiver e.g. people, computer systems e.g letter, memo, telephone call e.g. people, computer systems Message

4. What to think about when deciding what communication method to use Geography Communication Tool Time Expense Impact Convenience Audience Occasion Formality

5. Ways of communicating Types of Communication Verbal e.g. chatting, apologising Written e.g. letter, application form Visual Maps, Pictures, Drawings Expressive Smiling, frowning, hugging

6. Verbal communication Types of verbal communications Chatting Enquiring Apologizing Delegating Directing Advising Informing Challenging Debating Acronym that ensures success with this type of communication T Think before you speak A Analyse what is said before you respond L Listen to all aspects of the conversation K Kind words are free I Insults carry a price N Never seem distracted when somebody is talking G Give as much attention to the conversation as possible

7. Written Communication Application form Contract of employment CV Driving licence Agenda for a meeting E-mail Birthday card Letters

8. Visual Communication Visual Communication Charts Draft designs Drawings Moving Images Maps Pictures Graphs Static images

9. Communication Methods Traditional Methods:ICT Methods : Lettersnet meeting/video conferencing MemosIntranet Presentationsemail MeetingsExtranet Posters Bulletin boards Instant Messaging

10. Factors Influence the Communication 1-Distance of Transmission 2- Interference 3-Speed of transmission 4- Verification 5-Length of Message