1. Critical Success Factors: Design and Development of Sharable Training E-Learn 2006 Honolulu, HI October 15, 2006

2. Initiatives Veterans Health Administration (VHA) Employee Education Services (EES) Goals + Advanced Distributed Learning (ADL) Initiative Sharable Content Object Reference Model (SCORM) ________________________ VITAL Collaborative Training Network

3. Pilot Course –Suitable for generalized application –Reusable content, across organizations and courses –Stable and established content –Sharable resource to show return on investment Criteria for selecting pilot course

4. Approach Formal ISD Process with Rapid Prototyping –Interagency Design Team –Project Communications –Analysis and Requirements Gathering –Design Workshop –Design Concept and Prototype –Content Analysis and Instructional Design –SCORM, Metadata, and 508

5. Activity Tree

6. Prevention and Management of Disruptive Behavior Placeholder for screenshots of your choice (see slides at end)

7. Project Critical Success Factors Great bunch of people! –COMMUNICATION –Flexibility and Trust Formal ISD Process with Rapid Prototyping

8. Examples Critical Success Factors by Process Phase Analysis –Identified requirements early, with participation and “sign-off” from all stakeholders Design –“Pushed” issues until they were completely clarified and agreed upon, preventing misunderstandings and costly rework Development –Staggered production milestones, tested iteratively Implementation –Addressed issues early Evaluation –Regular review sessions with stakeholders, Level 3

9. Lessons Learned Interagency Design Team Engage a neutral third party Define criteria for success Select appropriate team members Encourage consensus and buy-in Assign final authority Maximize meeting time Make project materials accessible Maintain open communication Hold regular review sessions

10. Lessons Learned Designing Shared Content Balance identified audience with potential future audience Plan for reuse and sharability Organize content for reusability Give prototype purpose Scope for metadata Maximize efforts of development team

11. Lessons Learned Developing Shared Content Tap available technical resources Determine Section 508 strategies early Prepare for LMS implementation

12. Current VITAL Network Efforts Sharable courses –Pharmacy Technician Training Program Tackle technical aspects related to sharing Promote quality medical training based on solid instructional design Share best practices and lessons learned with educational, training, and medical communities

13. Implications for Collaborative Efforts Key Success Factors – communication, flexibility, and trust Challenges –Management and program administration –Inter-organizational team dynamics and communications –Program design Getting there can be challenging, but the benefits are obvious

14. For More Information Dr. David Twitchell 801-924-6836 david.twitchell1@va.gov Rebecca Bodrero 360-782-5573 bodrero@ctc.com A PMDB case study that provides additional details is available.

15. Critical Success Factors: Design and Development of Sharable Training Back-up Slides PMDB Screen Shots

16. Log In Screen

17. Tutorials

18. Practice: Identifying Factors

19. Practice: Analyzing Stress Levels

20. Practice: Responding On-The-Job

21. Knowledge Check

23. Game: SimIntake

24. Assessment

25. Critical Success Factors: Design and Development of Sharable Training Back-up Slides Detailed Intro Slides

26. VHA EES Goals Develop and conduct educational interventions that support VA and VHA strategic priorities and result in measurable learning and performance change. Provide a learning infrastructure that increases access to and timeliness of learning opportunities. Create partnerships to better develop, deliver, and use educational products and services.

27. Advanced Distributed Learning The ADL Vision Provide access to the highest quality education, training and performance aiding, tailored to individual needs, delivered cost effectively, anytime and anywhere.

28. SCORM ® Sharable Content Object Reference Model SCORM ® ADL Initiative Instructional Capability Technical Specifications

29. Why Following SCORM is a Good Idea DoD Instruction 1322.26 –DoD-developed or acquired distributed learning content and systems shall conform to SCORM –All distributed learning content must be registered That, and it also makes good sense!

30. VITAL Collaborative Training Network Produces health training that: –Can be shared by multiple organizations –Reduces costs through resource sharing –Reduces duplication of effort (particularly in the federal government) –Promotes quality –Supports the ADL initiative Shares best practices and lessons learned