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Jen White, MS, SPHR Mgr, Employee Engagement and Development Methodist Peoria April 17, 2012
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In Peoria, we know recognition is one of the most powerful drivers of an engaged culture. We’ve known it since 1900.
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It Starts at the Top
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Employee Strategic Plan
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All-Employee Meetings -Offered 5x live & posted on ConnectMe -Linked to m, v, v, & strategic plan goals -Finance review, pt sat results, clinical key indicators, IHS update, recognition & events -Random drawings for gift cards -CBC for active participation -“I Dialogue-ed with Debbie” pride stickers QUARTERLY – NEXT IS 6/21
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SPECIAL INVITATION ONLY! -CEO Recognition of Top 1% Performers. Invite the best. -This is a leader-driven celebration (Debbie style). -Guests share stories and laughs, leave with $10 Subway cards and 5,000 CBC points. -Expect appropriate hugging. CEO Breakfast with Champions LAST ONE WAS LAST WEEK – 4/12
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Dining with Debbie: CEO Luncheon for Employees NEXT IS 5/17 -This is a staff-driven celebration. Open to all! -Employees email to reserve their spot. -Typically casual Q&A. -Grass roots feedback and suggestions are captured, and delegated for follow up.
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Executive Rounding COMING UP AGAIN – 4/26
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And Bubbles Up from the Bottom
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Team Appreciation Days (Thanking Everyone at Methodist) LAST DAY OF EVERY MONTH -Jeans or fun scrubs (team sticker required) -Free fountain soda/healthy snack in Cafeteria -Random drawings for PTO/ET, $25 Visa Gift Cards, event tickets…
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11 T H E L E A D E R ’ S J O B : G U I D E P E O P L E T O O U R I N T R A N E T ! How do our team members know what’s happening? https://intranet.mmci.org/
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-Happy Anniversary! Card (Electronic) -Happy Birthday! Card (Electronic) -Happy Holidays $10 Kroger Gift Card (Electronic) -Service Awards (every 5 years of service) -3 – “I Care” Employees of the Month (36 Yearly) -3 – “I Care” Employees of the Year -1 – Leader of the Year -1 – Physician of the Year -1 – Mentor of the Year -1 – Mentee of the Year -1 – Preceptor of the Year “Corporate” Recognition
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Introduced CBC, January 2009
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-257 awards were given 1/09 -2,637 awards were given 1/12 Introduced CBC, January 2009 WOW!
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200920102011 Someone Who Cares 1,6952,2911,899 Patient Driven 1,2941,5281,905 Highfive3,0004,5276,946 Total CBC Awards 19,19932,13334,753 Peer-to-peer for Values Leadership for pt sat Leadership for Top 5% CBC Facts
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200920102011 Total CBC Gifts Redeemed 32164300 CBC Facts
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EVERYONE HAS THE OPPORTUNITY TO RECEIVE POINTS -Happy Anniversary (CBC & gift options) -Dialogue/Dining with Debbie -National Healthcare Week -United Way -Happy Birthday MMG -Workforce Commitment Survey/Ambassadors -Safety Resource Persons -Employee of the Year Voting -Special Recognition, like… Magnet, Baldrige, Most Wired, NPSG, IHS Affiliation, 110 th Birthday, Hi’ing Around Town, Beacon, Breakfast with Champions… CBC Recognition
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New Hires -New Employee Orientation Demo -Retention Surveys/Casey Fink Survey -NHS Roundtable -CBC Survey New, Creative, Custom CBC Recognition Wellness (It Pays to be Healthy) -Stairwell/Walking -Focus On You -Team Lean -Nutrition Know How
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Quality and Safety -Near Miss Event in PEMENIC Reporting -Caught Being Safe -Fall Prevention Department or Group Recognition -Need a spreadsheet that lists: -Employee first name/last name/ID -# of CBC points -‘Words’ for message New, Creative, Custom CBC Recognition
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WHAT ARE THE KEY PRIORITIES IN YOUR DEPARTMENT? HOW CAN YOU USE CBC TO ACHIEVE THEM? 1/12 – Leaders Were Asked
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Can we have some kind of rapid recognition CBC cards to use on-the- spot…and maybe even give to select staff so they can recognize excellent performers in other departments? Their Answer
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3/12 We Delivered
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You can’t motivate people. You can CREATE AN ENVIRONMENT that you think will be motivating, and hope people choose to do the rest. Food For Thought
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