1. The MINERVA framework Good Practices in Digitisation Cultural websites quality principles Antonella FresaBudapest, 11 November 2004 Ministerial NEtwoRk for Valorising Activising in digitisation

2. The MINERVA project MINERVA is the operative arm of the National Representatives Group. It is a network of Member States ministries / agencies,. financed by the European Commission, in the frame of the IST Programme.

3. Original Partners Italy, coordinator (Ministero per i Beni e le Attività Culturali) Belgium (Ministère de la Communauté française) Finland (University of Helsinky) France (Ministère de la Culture et de la Communication) Spain (Ministerio de Educaciòn, Cultura y Deporte) Sweden (Riksarkivet) United Kingdom (The Council for Museums, Archives and Libraries)

4. New Members of Minerva Plus GreeceCzech Republic AustriaHungary GermanyMalta IrelandSlovenia PortugalEstonia Poland RussiaandIsrael

5. The Charter of Parma Art. 1 Intelligent use of new technologies Art. 2 Accessibility Art. 3 Quality Art. 4 IPR and privacy Art. 5 Interoperability and standards Art. 6 Inventories and multiligualism Art. 7 Benchmarking Art. 8 Cooperation at national, European and international levels Art. 9 Enlargement Art. 10 Building the future together: at the forefront of the knowledge society

6. How MINERVA works Networking activities (workshops, on-line training, WEB site, newsletter, benchmarking, cooperation with other projects, enlargement of the network) 4 Working groups at European level Publications (guidelines, reports, handbooks, brochures)

7. Network enlargement The instruments: Membership agreement To formalise the participation of Ministries from other countries in the MINERVA network Co-operation agreement To formalise the participation of interested organisations (Universities, private companies, cultural institutions, etc., in the MINERVA Users Group

8. The Working Groups Inventories, discovery of digitised content, multilingual issues –Multilingualism and thesaurus Interoperability and Service Provision –Business Models Identification of user needs, content and quality framework for common access points –Small cultural institutions Identification of good practices and competence centres –Cost reduction

9. Publications Minerva publishes handbooks and guidelines on digitisation, edited by its working groups, and an annual progress report of the NRG: 1st and 2nd Progress Reports of the National Representatives Group (2002 and 2003) Technical Guidelines Good practice handbook Quality criteria for cultural web applications

10. The good practice handbook Provides useful information to the establishment, execution and management of digitisation projects. It is a reasoned organisation of lessons learnt by the analysis of the data collected across Europe until May 2002. The Handbook is enriched with on-line complementary information, and in particular a selection of existing guidelines on digitisation.

11. The structure of the Handbook Introduction and background (Lund Principles and the Minerva project) 10 Practical lessons learnt and information collected by the Minerva project best practice team. A collections of practical rules of thumb, to be considered by organisations who are establishing, executing or managing digitisation projects in the cultural sphere.

12. Practical Guidelines The material is broken down in accordance with the stages in the digitisation life-cycle. Each guideline description is structured as: -Title, -Issue definition, which sets the scene and introduces the problem(s) addressed, -Pragmatic suggestions, -Notes or commentary.

13. Practical Guidelines Digitisation project planning Selecting source material for digitisation Preparation for digitisation Handling of originals The digitisation process Preservation of the digital master material Meta-data Publication IPR and copyrigth Managing Digital Projects

14. One example: Digitisation project planning This is the first step in any digitisation project. Time spent on planning will pay dividends in the easier management and execution of the project. Lessons learnt: - the reasons for the project - human resources - research - risks

15. the first lesson learnt in Digitisation Project Planning The Reasons for the Project Pragmatic suggestions: -concrete, explicit and documented aims -realistic when compared with available resources -Steps of the project validated against its aims -Clear justification for the project from an institutional point of view

16. the second lesson learnt in Digitisation Project Planning Human Resources Pragmatic suggestions: -Ensure sufficent staff to carry out the project -Assign staff to each task -Identify training requirements -Carry out training by using software and hardware which will be used during the project -Aim at small core of skilled dedicated staff (rather than large group of occasional staff)

17. the third lesson learnt in Digitisation Project Planning Research Pragmatic suggestions: -Research into other projects which are addressing similar issues -it helps in avoiding mistakes and puts project team in contact with others who have completed similar projects giving the opportunity to learn from their experience -It adds credibility and enhances the results of the project

18. the fourth lesson learnt in Digitisation Project Planning Risks Pragmatic suggestions: -Intellectual Property Rights management -Guaranteeing that source material is not corrupt and has been produced by authorised institutions -Authenticity -Financing of the project -Level of skill in the project

19. MINERVA 10 Quality Principles for cultural websites Commentary and explanations Hanbook

20. The 10 Pinciples transparent effective maintained accessible user-centred responsive multi-lingual interoperable managed preserved

21. Supporting information associated to each principle: A commentary, providing interpretation, background information and motivation for the principle A set of criteria to be used to assess whether or not a website is compliant with the principle A checklist, based on the criteria, to be used in assessing the website A set of practical and pragmatic tests and questions for the website owner to gain further insight into the compliance of his site Structure of the Handbook

22. How to use the guide The importance of each principle varies with the life-cycle stage of the project Principles Priority Matrix stages of the life-cycle are the same as for the Minerva Good Practice Handbook and the Minerva Technical Guidelines considering that this document is concerned with websites, rather than digitisation projects

23. Stages of the website life cycle Website Planning Website Design Content Selection Digitisation Process Storage and Preservation of the Digital Master Material Metadata Capture Website Implementation Online Publication Ongoing Maintenance

24. The scoring For each principle-stage pair, a value between 1 and 3 is provided: 1 – Low priority 2 – Mid priority 3 – High priority

25. The matrix PlanDesignContent Select DigitiseStore & Preserve Masters Meta- Data Capture ImplementOnline Publish Ongoing Maintain Transparent231111332 Effective233112332 Maintained212211133 Accessible331211311 User-centred231111312 Responsive223111233 Multi-lingual332211321 Interoperable331323322 Managed113121111 Preserved112333112

26. Most critical stages Website planning Website design Website implementation Online publication Maintenance of the site should not compromise on quality in the future Multi-linguality and Interoperability are very important: they must be planned into a site, and cannot be bolted on later

27. One example Multi-linguality

28. Multi-linguality – introduction and commentary VII Quality Principle: A quality website must be aware of the importance of multi-linguality by providing a minimum level of access in more than one language Websites are a means for the public to access online cultural heritage. Language can be an important barrier to access. The website owner should focus on providing as much as possible of the website in as many (and as popular) languages as possible. At a basic level: outline of the content and purpose of the website in at least one other official language of the EU. Multi-linguality should be planned at the earliest stage of website design.

29. Multi-linguality - criteria Some site content should be available in more than one language Sign language may be supported Non-EU languages spoken by immigrant communities supported Site identity and profile information should be available in as many languages as possible The core functionality of the site (searching, navigation) should be available in multiple languages Ideally, static content (images and descriptions, monographs, other cultural content) should also be available in multiple languages Switching between languages should be easy The site structure and layout should not vary with language – site design and user interface language should be logically separate. Multi-linguality should be driven by a formal multi-linguality policy Site elements should be reviewed in terms of the multi-linguality policy. Steps should be taken if site elements are not as multi-lingual as they should be.

30. Multi-linguality- check list Yes/ No/ n.a. Some site content available in more than one language Some site content available in sign language Some site content available non-EU immigrant languages Site identity and profile available in more than 1 language Site core functionality available in more than 1 language Static content available in more than one language Simple switching between languages Site structure and user interface independent of language Multi-linguality policy exists & drives multi-lingual aspects Multi-linguality reviews take place on site

31. Multi-linguality – practical test 1.Does the site have any multilingualmulti-lingual content ? 2.Does the site identity and profile material appear in more than one language ? 3.Is there any material presented in sign language ? 4.Is there any material presented in non-EU languages which are used by immigrant populations ? 5.Is the sites non-static information available in multiple languages ? 6.Is the static (cultural) information available in more than one language ? 7.Is the site structure logically separate from the language in use ? 8.Was multi-linguality planned into the site from the very start ? 9.Does the site have a stated multi-linguality policy ? 10.Is the site reviewed against such a policy ?

32. Key messages Quality must be planned into a website from the start The user is critical – involve him at every stage Relationships with other online resources (interoperability) and with future resources (long term preservation) must be given due thought

33. For further information: www.minervaeurope.org Antonella Fresa – MINERVA Technical Coordinator fresa@promoter.it Thank you