1. 1 Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa Customized Access

2. content tools services ++ content tools services

3. 3 OvidSP: Customized Access Agenda: Customized Access options: – News Pages – Landing Pages – Mobile Devices Other customization options: – Tools & Widgets 3

4. 4 4

5. 5 Key facts Visibility Promotion Customization Drive usage Collaboration Ovid: Strategic partnership 5 Ovid / LWW ALL DIRECTIONS

6. 6 6 How we can sell more and retain renewals? Content Tools Services Content + Tools + Services The million dollar question…

7. 7 Key Facts: Requirements Tools Knowledge Services Resources Time 7

8. 8 8 Resources & = Money

10. 10 Objective We share the same objective: “Drive usage and increase the visibility and use of the Library’s resources” 10 We are Experts in Electronic Libraries implementations – we know what is working and what is successful around the world We share the same objective We are Experts in Electronic Libraries We have the Knowledge, the resources and the tools to help our customers provide the best access to products, analyze this access, drive usage and make their experience at the library much more comfortable and useful

11. 11 Why?? Customer question: – What do you gain out of all this? Answer: – …if the Library works Ovid works, if the library fails Ovid does as well 11

12. 12

13. 13 News Pages

14. 14 New Page: Default configuration OvidSP’s News Page was meant for: —Databases and Platform News —Still the default for new accounts Example: http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=dblist&NEWS=y&ID=maurouser&PASSWORD=asturies

15. 15 New Page: Basic configuration OvidSP’s News Page can be used for basic configurations: —Library’s information —Library’s contact details —Basic Platform customisation Example: http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=londokcl&PASSWORD=libkcl22 http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=georgadmin&PASSWORD=autumn

16. 16 New Page: Advance configuration OvidSP’s News Page Full customization: —Products JumpStarts —Branding —Widgets —Other tools Examples: http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=rotunda199&PASSWORD=atXjWp9F http://ovidsp.ovid.com/ovidweb.cgi?T=JS&NEWS=y&PAGE=main&ID=stjam01&PASSWORD=01stjam http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=hga999&PASSWORD=999hga http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=robertk&PASSWORD=robert

17. 17 Landing Pages

18. 18 Landing Pages Full customized Web Sites The most advanced technology available in the internet at our customers’ disposal Product Specialists on Ovid and Web technology at your service 18

19. 19 What is a landing page? The options that we have with this tool are pretty much unlimited: Links to internal or external resources, Local catalogues or library's services access, Widgets, Ovid Expert Searches, TopArticles, Documentation and Help resources, etc... Full customization – Including colors, font, logos, etc... Configuring and offering Ovid as the “main entrance” to the whole Library Positioning Ovid in a prominent position with regards access, promotion, branding, etc... Showing Ovid as an strategic partner. 19

20. 20 Examples: http://demo.ovid.com/demo/nhswales/ http://demo.ovid.com/demo/nhswales/accessqr.html http://demo.ovid.com/demo/teldan/ http://demo.ovid.com/demo/hsemidwest/ http://demo.ovid.com/demo/france1/bordet1/ http://demo.ovid.com/custom/netcare/ http://demo.ovid.com/demo/italy/Messina5/ 20 General pages:

21. 21 Subjects-specific: Examples: Nursing and Allied Health:http://access.ovid.com/demo/lhl/nursing.html http://access.ovid.com/demo/lhl/nursing.html Orthopaedics: http://access.ovid.com/demo/lhl/orthopaedics.html http://access.ovid.com/demo/lhl/orthopaedics.html Cardiovascular Medicine: http://access.ovid.com/demo/lhl/cardiovascularmedicine.html http://access.ovid.com/demo/lhl/cardiovascularmedicine.html Anesthesiology: http://access.ovid.com/demo/lhl/anesthesiology.html http://access.ovid.com/demo/lhl/anesthesiology.html Neurology & Neurosurgery: http://access.ovid.com/demo/lhl/neurology.html http://access.ovid.com/demo/lhl/neurology.html Emergency Medicine: http://access.ovid.com/demo/lhl/emergencymedcicine.html http://access.ovid.com/demo/lhl/emergencymedcicine.html Burns and Plastic Surgery: http://access.ovid.com/demo/lhl/burnsandplasticsurgery.html http://access.ovid.com/demo/lhl/burnsandplasticsurgery.html Sports Medicine:http://access.ovid.com/demo/lhl/sportsmedicine.htmlhttp://access.ovid.com/demo/lhl/sportsmedicine.html Pharmacology:http://demo.ovid.com/demo/uman/pharmacy/http://demo.ovid.com/demo/uman/pharmacy/ 21

22. 22 Collections access points: Examples: Sports Medicine Orthopaedics Collection: http://access.ovid.com/demo/lp/smoc11/http://access.ovid.com/demo/lp/smoc11/ Doodys Essential Collection:http://access.ovid.com/demo/doodys/doodys_2012.htmlhttp://access.ovid.com/demo/doodys/doodys_2012.html APA products:http://access.ovid.com/custom/cuhk/apa.htmhttp://access.ovid.com/custom/cuhk/apa.htm Hospital in a box:http://access.ovid.com/demo/hosp_box/http://access.ovid.com/demo/hosp_box/ Amirsys e-books:http://access.ovid.com/trial/amirsys/books/ http://access.ovid.com/trial/asz/http://access.ovid.com/trial/amirsys/books/ http://access.ovid.com/trial/asz/ Society Published Journals Collection:http://demo.ovid.com/demo/coventry/society.htmlhttp://demo.ovid.com/demo/coventry/society.html Pediatric Book Collection:http://demo.ovid.com/demo/ovidsptools/collections/index.htmlhttp://demo.ovid.com/demo/ovidsptools/collections/index.html LWW High Impact:http://demo.ovid.com/demo/LHL/lwwhighcollection.htmlhttp://demo.ovid.com/demo/LHL/lwwhighcollection.html 22

23. 23 Products specific: Examples: JBI: http://access.ovid.com/demo/jbi/lp/jbi_wheel.htm http://demo.ovid.com/demo/nhsscotland/jbi.htm Primal http://access.ovid.com/demo/lp/primal/primal_ra_3d.htm OvidMD: http://access.ovid.com/trial/ovidmd/omd_trial.htm OvidMD + EBMR: http://access.ovid.com/trial/uhk999/omd_ebmr_trial.htm Medline: http://access.ovid.com/trial/cityum999/medline/default.htm CAB Abstracts: http://access.ovid.com/demo/cta/ 23

24. 24 Trials Examples: EBMR: http://demo.ovid.com/demo/ribera/ebmr.html Journal Collection: http://demo.ovid.com/demo/mauro/trialcollection.html 24

25. 25 Mobile devices Examples: http://demo.ovid.com/demo/nhswales/ipad/ http://demo.ovid.com/demo/madrid/ipad/ 25

26. 26 Other customization options:

27. 27 OvidSP Customization and Configuration form Customise your OvidSP account Encourage users to customise their own accounts, tools and functionalities Contact your Suypport Rep for detailed information

28. 28 Customized access to specific tools within OvidSP Hip pin —Promote unique outstanding tools on OvidSP —Position ourselves over our competition —Expert Searches: http://www.ovid.com/site/resources/expert_search/healthexp.html —Scientific Production tool —Institutional Geographic Filter http://demo.ovid.com/demo/nhswales/ovidproduction.html —Image searching customized tool http://access.ovid.com/demo/nhswales/searchimages.html

29. 29 Expert Searches Encourage exchange of information and cooperation between users. Make available to all users the most advanced, complex and sophisticated searches in order to retrieve precise results. Take the most out of Ovid content. Save time. Increase the value of your subscriptions. avandia

30. 30 Scientific Production/ Institutional, Geographic Filter Skin cancer

31. 31 Image searching tool Hip pin

32. 32 Search Widgets Add an OvidSP Search Bar to your Library pages or intranet Customised direct access to OvidSP Free, easy and quick implementation How to diagnose posttraumatic stress in children

33. 33 Other Customized Pages Documentation and Help Resources http://demo.ovid.com/demo/nhswales/help.html http://demo.ovid.com/demo/madrid/guias.html Surveys and feedback forms http://demo.ovid.com/demo/hse_ireland/evaluation_form.html Ask the Library http://demo.ovid.com/demo/hseireland/request/request.html http://160.109.108.100/demo/denia/formulario.html Catalogues and OPACs http://demo.ovid.com/demo/hseireland/getlhm.cgi?1069-6563 Citation or articles finder (LinkSolver) http://demo.ovid.com/demo/nhswales/citation.html

34. 34 Summary 34 Get the most out of your subscriptions. Make sure all products are visible and fully accessible. Provide direct easy access to content and tools Promote internal Library tools and Service. Adapt to all your users’ needs, comfort and peculiarities. Use the most advanced Technology in the market. Don’t waste time and don’t waste money…

35. 35 Ovid Support & Training Center

36. 36 Help and encourage our customers to get the most out of Ovid Services and Solutions – What we offer: Full Integrated Customer Service Support Advanced Implementation team Focused and driven by Customer Satisfaction – Services: Support Implementation Data Analysis Consultancy tasks Full Integrated Customer Support

37. 73 Customer Support 20 Total Customer Service 25 Total Technical Services 9 Training Managers 13 Sales Engineers 3 Online Journal 2 Integration Support Services 1 Technical Writer

38. 38 More Information… http://resourcenter.ovidsp.com

39. 39 support@ovid.com

40. Questions? Thanks! Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa mauro.castillo@wolterskluwer.com support@ovid.com