1. 12TH VA NATIONAL PHARMACY CONFERENCE “Achieving Excellence” March 24-28, 2008 How can variability be reduced by optimizing pharmacy practice and promoting services to the veteran community?

2. History of VA pharmacy VA

3. The ‘Today’ of Pharmacy I am here to see Cathy, my VA pharmacist

4. What Factors were essential for this decision? Develop a clear vision and mission statement for VA Pharmacy Market VA Pharmacy Services to the veteran community Develop standardized staffing levels and services which support better patient care Develop a patient-centric, system wide computer system with greater standardization

5. Mission Statement To provide the highest quality care to veterans by ensuring safe, effective, and medically necessary use of medications. Vision Statement VA Pharmacy will provide highest quality, value added pharmaceutical care services to veterans. CORE VALUES We will be an essential component of the patient focused Health Care Team. We will create a practice environment that fosters education, research and professional development. We will advance the use of innovative technologies to ensure consistent, accurate and reliable medication distribution, education and information systems. We will provide pharmaceutical services during national emergencies, disasters and other events that adversely affect our veterans. We will be an employer of choice for pharmacists, pharmacy technicians and supportive staff by providing a compassionate, progressive work environment.

6. Our Expectations? VHA to develop and disseminate our vision and mission statement – DONE VISN adopt the vision and mission statement – Flyers and Posters Locally implement the vision and mission statement

7. We will be an essential component of the patient focused Health Care Team Participation in Interdisciplinary meetings (inpatient and outpatient) Participation in Ambulatory Care Meetings Education In-service to Providers, Nurses, Residents and Veterans

8. We will create a practice environment that fosters education, research and professional development Assistance with Board Certification exams (ex. Study groups at Reno) Assistance with Technician Certification (training modules) Competency Assessment Case Presentation to educate Provide ACPE-approved teleconferences and education classes Pharmacy participation with Research Teams (provide training and education as needed)

9. We will advance the use of innovative technologies to ensure consistent, accurate and reliable medication distribution, education and information systems. One VA Formulary adaptation Remote Data (traveling veterans) E-PharmacyMyHealthEVet Automated Refill System Robotics

10. We will provide pharmaceutical services during national emergencies, disasters and other events that adversely affect our veterans Katrina Pandemic Flu Education Traveling Veterans

11. We will be an employer of choice for pharmacists, pharmacy technicians and supportive staff by providing a compassionate, progressive work environment Provide a professional environment Plane tree Survey pharmacists inside and outside VA to identify perception of VA pharmacy

12. Market VA Pharmacy Services to the veteran community NationalVISNLocal

13. National Level National Veteran Service Organization Conventions on Pharmacy Services, Hot Topics VA Pharmacy Emergency Response Trailer at Conventions Develop media about what VA pharmacists are doing

14. VISN Level VISN Pharmacy Call Center Qualification Standards VISN will provide support to their sites as needed

15. Local Level What are we doing while you wait (ex.. Orlando) Pharmacy Videos Career Days Speak at local Pharmacy Meetings Participation in local and state associations

16. Recommendations Creation of VISN Call Centers Marketing of VA Services

17. My VA pharmacist, Taking Care of Me Today, Tomorrow, Beyond… Hero statement