1. Patient Group Meeting 3 September 2012

2. WORDS OF WISDOM TELL ME – I WILL FORGET SHOW ME – I WILL REMEMBER INVOLVE ME – I WILL UNDERSTAND

3. Agenda Opening Introductions Terms of Reference for Patient Group. Patient Reps progress Patient survey 2011 – 12 Open Forum - Your views ( Group Discussion) Confidentiality Right Choices – Out of Hours / NHS 111/ Triage ( Dr H and Rachel) Social media Aob

4. TERMS OF REFERENCE Why have them? Set the scene and purpose of the group Promote belonging Give a bit more structure

5. Patient Reps Progress  Suggested Projector and P.A system  Attended baby clinic to canvas younger audience  Name Badges for staff  Contributed suggestions to survey  Revisited Confidentiality topic  Push “right to complain without prejudice”  Suggestion Box

6. PATIENT SURVEY 2012 LAUNCH in OCTOBER 2012 3 QUESTIONS HAVE COME FROM THIS GROUP INNOVATIVE CIRCULATION SUGGESTIONS?

7. OPEN FORUM Any Questions?

8. YOUR CONFIDENTIALITY HOW THE PRACTICE MAINTAINS THIS

9. THE SIX CALDICOTT PRINCIPLES 1 JUSTIFY THE PURPOSE OF USING CONFIDENTIAL INFORMATION 2 ONLY USE IT WHEN ABSOLUTELY NECESSARY 3 USE THE MINIMUM THAT IS REQUIRED 4 ACCESS SHOULD BE ON A STRICT NEED TO KNOW BASIS 5 EVERYONE MUST UNDERSTAND HIS OR HER RESPONSIBLITIES 6 UNDERSTAND AND COMPLY WITH THE LAW

10. The Data Protection Act 1998 Personal Data principles 1 Is processed fairly and lawfully 2 For specified purposes 3 Adequate, relevant and not excessive 4 Accurate and kept up to date 5 Not kept for longer than necessary 6 Processed in accordance with rights of data subjects 7 Protected by appropriate security 8 Not transferred outside the EEA without protection

11. The NHS Code of Confidentiality ( 2003) Protects – looks after the patients medical information Inform – ensure the patients are aware of how their information is used Provide choice: allow patients to decide whether their information can be disclosed or used in particular ways.

12. RIGHT CHOICES GETTING HELP AFTER HOURS Pharmacy GP out of hours service A & E A & E Self Care NHS direct

13. PHARMACIES ALL PHARMACISTS ARE TRAINED GIVE MEDICAL ADVICE AND SUGGEST TREATMENTS MANY DO BASELINE TESTS (PREG TEST, Blood Pressure ETC) Increasingly OPEN TIL Late - 8PM,11PM OR EVEN 24 hrs (TESCO, SAINSBURY, ETC) COLLECTION AND DELIVERY SERVICES

14. GP Out of Hours Service ACCESS USING THE SURGERY TELEPHONE NUMBER. YOU WILL GET TO SEE A GP LOCALLY AT ECCLESHILL (CLINIC OR A HOME VISIT IF APPROPRIATE) & THEY ARE ABLE TO ACCESS YOUR MEDICAL RECORDS IF YOU CONSENT YOU MAY BE ASKED TO REPEAT YOUR HISTORY SEVERAL TIMES THE SURGERY IS NOTIFIED ASAP

15. Accident and Emergency Where? BRI, Otley and Airedale Where? BRI, Otley and Airedale Rockwell and Wrose average 250 attendances per month Not all attendances are “accidents” or “emergency” Fractures and Wounds are most common Question: How can we address this?

16. A&E Costing Source : 2012/13 national tariffs HRG_CodeHRG_DescBandTariff VB01ZAny investigation with category 5 treatment1£235 VB02ZCategory 3 investigation with category 4 treatment1£235 VB03ZCategory 3 investigation with category 1-3 treatment2£151 VB04ZCategory 2 investigation with category 4 treatment2£151 VB05ZCategory 2 investigation with category 3 treatment2£151 VB06ZCategory 1 investigation with category 3-4 treatment3£81 DOADead on arrival3£81 VB07ZCategory 2 investigation with category 2 treatment4£112 VB08ZCategory 2 investigation with category 1 treatment4£112 VB09ZCategory 1 investigation with category 1-2 treatment3£81 VB10ZDental Care5£54 VB11ZNo investigation with no significant treatment5£54 UZ01ZData invalid for grouping6£0

17. NHS Direct tel: 0845 46 47 24 hour telephone advice line for all medical problems

18. NHS CHOICES WEBSITE www.NHSCHOICES.CO.UK How to find a GP, dentist, Optician or Chemist How to find a GP, dentist, Optician or Chemist Medical information database/dictionary Healthy Living information GP feedback system Links to other websites eg www.diabetes.co.uk

19. NHS 111 COMING SOON APRIL 2013 Nationwide system – Telephone No: 111 You will be asked questions about your problem just once and then be Guided to the NHS service best suited to your problem, eg ambulance, hospital, GP practice, pharmacy, dentist etc

20. TWITTERING COMING SOON TO ROCKWELL AND WROSE!