1. Diversity Human characteristics that make individuals different from each other Groups Vs Individuals Biological Social

2. Need to Manage Diversity Current work force is diverse –race & ethnicity –gender –age –disabilities

3. Diversity as an Asset Marketing Salesforce Problem solving and creativity From manufacturing to service economy

4. Challenges of Diversity Universal Vs relative management practices Resistance to change Group cohesiveness & conflict Competition Performance Backlash

5. Top Management Commitment Training programs Support groups Mentoring programs Accommodating family needs –Alternative career paths –On-site child care –Alternative work arrangements

6. Top Management Accountability Monitoring work place fairness Using reward systems

7. Backwards & Forwards Summing up: We’ve explored the case for a diverse workforce, the problems, the challenges and ways to improve it. Looking Ahead: next time begin our exploration of human resource planning. How does HR planning related to business planning, what kinds of forecasts are helpful, and what is job analysis.