1. 1 Value Stream Mapping: Future State (Current Permitting Process) Joanna French October 26, 2006

2. 2 Creating the Future State Defined our future state – where we wanted to be in one year: Defined our future state – where we wanted to be in one year: Internal first pass quality yield - 80% Internal first pass quality yield - 80% Customer information quality - 80% Customer information quality - 80% Administrative completeness - 100% Administrative completeness - 100% Technical completeness - 80% Technical completeness - 80% Construction permit issued within 90 days Construction permit issued within 90 days

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4. 4 Achieving Our Future State Identified and scheduled specific tasks to accomplish. These tasks included the following: Identified and scheduled specific tasks to accomplish. These tasks included the following: Visual tracking boards Visual tracking boards A First-In-First-Out system A First-In-First-Out system Subject Matter Experts Subject Matter Experts Application Review Meetings Application Review Meetings Permitting checklists and gates Permitting checklists and gates Performance metrics (Everett) Performance metrics (Everett) More user friendly applications (Amy) More user friendly applications (Amy)

5. 5 Visual Tracking Board

6. 6 FIFO System FIFO – First-In-First-Out FIFO – First-In-First-Out Always had an unofficial first-in- first-out policy Always had an unofficial first-in- first-out policy August 24, 2005 memo from Paul Foster officially stated that applications would be processed in the order received August 24, 2005 memo from Paul Foster officially stated that applications would be processed in the order received

7. 7 Subject Matter Experts (SMEs) Formally identified internal Subject Matter Experts (SMEs) Formally identified internal Subject Matter Experts (SMEs) All Engineers and Scientists have been assigned to an area(s) of expertise All Engineers and Scientists have been assigned to an area(s) of expertise SMEs are used to answer internal permitting and technical questions SMEs are used to answer internal permitting and technical questions

8. 8 Important Process Improvements Future State includes three important changes to the permitting process: Future State includes three important changes to the permitting process: Application Review Meeting Application Review Meeting Administrative Completeness Gate Administrative Completeness Gate Technical Completeness Gate Technical Completeness Gate

9. 9 Application Review Meeting

10. 10 Application Review Meeting Establish meeting date/time/location Establish meeting date/time/location Draft application must be received 7 calendar days prior to meeting Draft application must be received 7 calendar days prior to meeting Purpose of Meeting Purpose of Meeting Evaluate draft application Evaluate draft application Determine if administratively/technically complete Determine if administratively/technically complete Establish timelines Establish timelines Submission of required information Submission of required information To process permit To process permit

11. 11 Administrative Completeness Gate

12. 12 Administrative Completeness Gate Administrative Specialist reviews applications per administrative checklist Administrative Specialist reviews applications per administrative checklist All boxes filled in All boxes filled in Application signed Application signed Emissions Emissions Application and advertisement fees Application and advertisement fees Proof of local zoning Proof of local zoning Coastal Zone Approval, if required Coastal Zone Approval, if required Applicant Background Questionnaire, if new facility Applicant Background Questionnaire, if new facility

13. 13 Administrative Completeness Gate Complete application Complete application Administrative Specialist will send a letter stating the application is administratively complete Administrative Specialist will send a letter stating the application is administratively complete Letter will include your assigned Engineer or Environmental Scientist with their phone number and office location Letter will include your assigned Engineer or Environmental Scientist with their phone number and office location Letter will include where to track your permit application’s progress Letter will include where to track your permit application’s progress http://www.dnrec.state.de.us/DNRECeis/ http://www.dnrec.state.de.us/DNRECeis/ http://www.dnrec.state.de.us/DNRECeis/

14. 14 Administrative Completeness Gate Incomplete application Incomplete application Administrative Specialist will call to request the missing information Administrative Specialist will call to request the missing information 14 calendar days to submit missing information 14 calendar days to submit missing information If information is not received by the deadline If information is not received by the deadline A certified letter is sent requesting the missing information within 14 calendar days A certified letter is sent requesting the missing information within 14 calendar days If information is not received by the deadline If information is not received by the deadline The application and fees will be returned by certified letter The application and fees will be returned by certified letter

15. 15 Technical Completeness Gate

16. 16 Technical Completeness Gate Assigned Engineer/Environmental Scientist reviews the application for technical completeness using technical checklist (see handouts) Assigned Engineer/Environmental Scientist reviews the application for technical completeness using technical checklist (see handouts) If application is complete, Engineer/Environmental Scientist prepares public notice If application is complete, Engineer/Environmental Scientist prepares public notice

17. 17 Technical Completeness Gate Application not complete Application not complete Engineer/Scientist will call to discuss missing information and will follow up with a summary email Engineer/Scientist will call to discuss missing information and will follow up with a summary email 14 calendar days to correct deficiency 14 calendar days to correct deficiency Information not received by deadline Information not received by deadline Engineer/Environmental Scientist will send a certified letter requesting missing information Engineer/Environmental Scientist will send a certified letter requesting missing information Letter states application will be returned if information is not received within 14 calendar days Letter states application will be returned if information is not received within 14 calendar days Information not received by deadline Information not received by deadline Application will be returned without the fees by certified letter Application will be returned without the fees by certified letter

18. 18 Prepare Legal Notice/Draft Permit

19. 19 Permit Review and Issuance

20. 20 Summary Lead Time to issue a construction permit is 58.5 days (compared to 104.5 days) Lead Time to issue a construction permit is 58.5 days (compared to 104.5 days) Process Time to issue a construction permit is 70 hours (compared to 74.4 hours) Process Time to issue a construction permit is 70 hours (compared to 74.4 hours) We can now guarantee permit issuance with 90 calendar days of an administratively complete application! We can now guarantee permit issuance with 90 calendar days of an administratively complete application!