1. Data Analytics and Big Data Utah Perspective John Reidhead, CPA Director, Utah Division of Finance CFO, Department of Administrative Services

2. Department Level Example – Customer Services Summary Data and Measures Governor’s Office – SUCCESS Program Legislative and Executive Branch – Mandate for Transparency 2.0 Utah Perspective

3. Dept. Level – Customer Services Summary Key Output and Outcome Measures by Agency DAS initiative for past 5 years Seven Separate DAS Divisions Utah Perspective

6. Dept. Level – Customer Services Summary Used in Annual Meetings with Agencies to Generate Discussion and Action Items Originally Planned for Monthly Measures Automated and Available in Data Warehouse Currently on an Annual Basis Utah Perspective

7. Dept. Level – Lessons Learned Reduce the Number of Measures Can customers make a decision or change a behavior with the information? Reduce the frequency to what customers want Utah Perspective

8. State Level - SUCCESS Statewide Balanced Scorecard Used Several Years SUCCESS Program Replaced Balanced Scorecard in 2013 The SUCCESS Program Seeks a 25% Improvement Over 4 Years Utah Perspective

9. State Level - SUCCESS Quality * Throughput Operating Expenses QT OE SUCCESS Goal is a 25% Improvement in the Formula/Measure Utah Perspective

10. DAS – Sample Measures Finance Fleet Utah Perspective

11. DAS – Sample Measures Facilities Construction Risk Management Utah Perspective

12. State Level - SUCCESS Uses “Theory of Constraints” Concepts Identify the Constraint Improve the Flow at the Constraint Focus is on Business Processes Utah Perspective

13. Theory of Constraints “A” 15 Units “B” 8 Units “C” 5 Units “D” 10 Units Input 15 Units Output Question How Many Units Can This Organization Produce???

14. Utah’s Transparency 2.0 Financial Transparency Website Since 2009 Over 400 participating political subdivisions Continued requests for improvements Expanded Advisory Board Utah Perspective

15. Utah’s Transparency 2.0 New Funding $500K Per Year New Vision Portal for Government Records Requests Continue to Add Public Records to Web Continue to Add Public Data to Web Utah Perspective

16. Observations Comptroller’s Role of Data Facilitator vs Analyzer Continued Need for Trusted, Reliable Data The Need for “One Source of Truth” Data Users will Continue to Drive Change Including Changes in Accounting Information Utah Perspective

17. Questions? John Reidhead, 801-538-3095 jreidhead@utah.gov