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110801_1 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Ingram Micro Professional Services IT Staffing Solutions & Project Deployment Services John Redman Manager of Professional Services Operations February 8, 2013
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110801_2 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Certain comments made in this presentation may be characterized as forward looking under the Private Securities Litigation Reform Act of 1995. Those statements involve a number of factors that could cause actual results to differ materially. Additional information concerning these factors may be found in the Company’s 2011 Annual Report on Form 10-K and the Company’s Q3 Quarterly Report on Form 10-Q under “Item 1A” and in future filings with the SEC. Copies are available from the SEC, the company website or Ingram Micro Investor Relations. Forward-Looking Statement
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110801_3 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Ingram Micro: A World Leader In IT *As of fiscal year 2011 30+ years experience in IT distribution The world's largest provider of technology products and services 2012 annual revenues: $37.8 billion* Approximately 15,500 associates* Customers in approx. 145 countries* 105 distribution centers worldwide* Operations in 25 countries No. 81 on 2012 Fortune 500 list Diverse capabilities in complementary adjacencies and services Only global broad-based IT distributor with significant, multi-country Asia-Pacific presence Global corporate responsibility focus
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110801_4 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. The Integral Bridge Between Vendors And Resellers… VARs: SMB, Enterprise & Government More than 1,300 Vendors | More than 190,000 Resellers Ability to combine a wide array of technologies and products to create the optimum complete solution eTaileTail RetailRetail Sales and Marketing Financing Technical Support Inventory Management Vendor Relations Managed Services
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110801_5 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Ingram Micro is committed to be a corporate citizen, one whose practices are good for our communities, environment, associates and business. Our corporate responsibility objectives include: Our Environment: Lead as an accountable corporation minimizing our company’s impact on the environment. Our Communities: Be a positive influence in the communities in which we work and live. Our Workplace: Maintain a rewarding, respectful and safe workplace for all associates. Corporate Social Responsibility The world is not just where we do business – its where we live, play and raise our families.
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110801_6 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. IT Staffing
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110801_7 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. IT Staffing Services Recruiting and Staff Augmentation Proven highly qualified candidates Screened and certified Flexible Staff Options Full-time direct placements Temporary/Project placements Temp-to-perm placements Contract placements Reasonable Zero Upfront Costs Competitively Priced Candidates of All Skill Levels Technical and Sales Save Time Build Profits Get the Most Flexibility Enjoy Responsiveness Have Complete Confidence
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110801_8 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Company Opening Optimize Productivity of Personnel Increase Customer Satisfaction Leveraged Resource Resale Services Opportunities Coverage for PTO Revenue | Profitability | Saving DescriptionSKUMSRP MSRP Hourly Rate VAR Price VAR Hourly Rate Noncertified Tech T14243$1,199$29.98$1,131$28.28 A+ Certified Tech T14246$1,599$39.98$1,508$37.70 Network Engineer T14249$2,199$54.98$1,885$47.13 CCNP / CCIEBV4290$4,800$120.00$4,199$104.98
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110801_9 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. A Word About Our Vendors Performing Staffing Services since 1996 IT Technical and Sales Talent National Rollouts and Projects Project Management Project Coordination Dedicated Project Recruiting Team
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110801_10 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Completed projects directly and indirectly for companies such as Target, Wal-Mart, Home Depot, Sears, Chase Bank, Family Dollar, and McDonald's. Capabilities include : POS Installs Kiosk Installs Server Installs Router/Switch Installs IMAC work Asset disposal projects Equipment refresh projects All technicians are employees of SmartSource, insured, bonded and background checked. Some Notable Projects and Capabilities of SmartSource
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110801_11 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. A Word About Our Vendors Performing Staffing Services since 2000 IT Technical and Sales Talent Information Technology Information Security Networking Engineering / Architecture ERP Implementation / Upgrade Audit / Compliance National rollouts and projects
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110801_12 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. A Word about Our Vendors Staff Augmentation Capabilities in Canada Performing Staffing Services since 2000 Provide IT staffing and field services across Canada in all provinces and territories Have 500 technical resources working across Canada every day IT Technical and Sales Talent National Rollouts and Projects
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110801_13 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Deployment: ExxonMobil Win 7 Refresh Project - 110 Sites/65% of them in Remotes Ford Dealership Hardware Refresh Project - 500 Sites Bank of Nova Scotia MFP Refresh Project - 850+ Sites Thomas Cook Technology Cut Over & Refresh Project - 100+ sites Break-Fix: Dell Warranty Service Contract across Canada - 24,000 calls/year Lenovo Warranty Service Contract across Canada - 26,000 calls/year Medication Dispenser Service Contract for 138 Pharmacies in Canada SLVQ Gaming Machines/Kiosks 20,000+ calls/year Preventative Maintenance: SLVQ - Gaming Machines/Kiosks - 19,000+ machines/year OLGC - Gaming Machines/Kiosks - 300 calls/year Bank of Canada - ATMs nationally - 5000 calls/year Notable Projects / Maintenance Contracts of People To Go
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110801_14 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. IMSN Project Deployment Services
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110801_15 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Project Deployment Services Leverage the IMSN Non-member engagements Partnering with category experts Revenue and margin opportunities Project Opportunity Let us help you grow Large to small jobs Customizable Extend Your Bench Geographic reach: Nationwide and International coverage Technical skill set: Top in class certified engineers Maximize Partnership with IM – Integration Services, Financing, Logistics
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110801_16 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. IMSN World-Class IT Solutions Top-tier solution providers Contractually protected environment When You Partner With Ingram Micro Gain and win more business Instantly expand your geographic coverage Increase scope of technical capabilities Flexibility Only pay for resources when needed Augment & Maximize current capabilities Leverage IMSN Dispatch for Project Management Project Deployment Services through IMSN Project Diversity National Rollouts DC/POS systems Server/Storage Assessments Digital Signage Wireless Site Surveys Business Continuity Virtualization AIDC/POS IP Video Surveillance Facilities Relocation Web Security
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110801_17 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. IM Professional Services Ingram Micro Services Network IM brokered solution provider network Standard hourly rates for labor services IT Staffing Services Permanent or temporary positions Flexible Staff Augmentation Solutions IT Asset Disposition Services Secure and responsible disposal Removes liability for information Onsite Professional Services Category and Vendor Specific Services SKU’s and Customizable SOW’s Ingram Micro Training Academy Classroom or Online – guaranteed to run Can be resold to end users 3rd Party Warranty Services Private label product protection Variety of Coverage Options Remote System Admin Services Save a truck roll Outsource support and development System Integration Services Compliment Cloud Services sales Customizable to end-user environments
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110801_18 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Professional Services Talia Love - market account rep talia.love@ingrammicro.com | x67247 Brad Banas - market account rep brad.banas@ingrammicro.com | x66686 Sean Herrington - imsn dispatcher sean.herrington@ingrammicro.com | 1(800)235-4128 John Redman – mgr. of professional services operations john.redman@ingrammicro.com | x67014 Information | Support | Order Refer to the following websites: www.ingrammicro.com/professionalservices | www.ingrammicro.com/imta Contact Professional Services team at ProServices@IngramMicro.com | IMTA@IngramMicro.com IMTA Michael Beach - market account rep michael.beach@ingrammicro.com | x66630 Jamie Kline - market account rep jamie.kline@ingrammicro.com | x65115 1(800) 456-8000
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Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 110801_19
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