2. © 2007 The McGraw-Hill Companies, Inc., All Rights Reserved. McGraw-Hill/Irwin Marketing Management, 8e Chapter Four Business, Government, and Institutional Buying Key Words / Outline Intermediaries, Business-to-Business, Straight rebuys, Modified re buys, New task purchases, Structural influences, Purchasing roles, Organization-specific factors, Purchasing policies and procedures, Initiators, users, influencers, deciders, buyers, gatekeepers, Sole sourcing, Lethargic organization

3. 4 - 3 Organizational Buying Decision-making process by which formal organizations establish the need for purchased products and services, and identify, evaluate, and choose among alternative brands and suppliers.

4. 4 - 4 Organizational Buying Behavior in Japan

5. 4 - 5 Buyer Categories Producers: Businesses that buy goods and services in order to produce other goods and services Intermediaries: Purchase products to resell at a profit Government agencies: 86,000 Government agencies spend trillions of dollars on machinery, equipment, facilities, supplies and services Other institutions: Such as hospitals, museums, universities, nursing homes, and churches

6. 4 - 6 Organization Buying Process Purchase-type influences Purchase-type influences Structural influences Structural influences Behavioral influences Behavioral influences Organizational buying process Organizational need Organizational need Vendor analysis Vendor analysis Purchase activities Purchase activities Postpurchase evaluation Postpurchase evaluation

7. 4 - 7 Purchase Types Straight rebuy Modified rebuy New task

8. 4 - 8 Purchase Types Purchase Type Complexity Time Frame Number Of Suppliers Straight Rebuy SimpleShortOne Modified Rebuy ModerateMediumFew New Task Purchase ComplexLongMany

9. 4 - 9 Organizational Buying Distinctions How marketing to organizational buyers differs from marketing to consumers -More variation in buyer-seller relationships -Shorter distribution channels -Greater emphasis on personal selling -Greater web integration -Unique promotional strategies

10. 4 - 10 Purchasing Roles Initiators Users Influencers Deciders Approvers Buyers Gatekeepers

11. 4 - 11 Purchasing Policies Sole sourcing – all of a particular product is purchased from a single supplier Direct buying – list of approved vendors for particular products Competitive bidding – for large, one-time purchases

12. 4 - 12 SAP’s software applications automate business functions

13. 4 - 13 Behavioral Influences Personal motivations: Factors such as friendship, professional pride, fear and uncertainty, trust and personal ambition Role perceptions: Their commitment lies in what they believe is their perceived or expected role -Organizations can be divided into three groups based on commitment Innovative Adaptive Lethargic

14. 4 - 14 Handling Price Oriented Customers ???

15. 4 - 15 Handling Price Oriented Customers Limit quantity purchased Allow no refunds Make no adjustments Provide no services

16. 4 - 16 Understanding Buyers’ Code of Ethics Avoid the intent or appearance of unethical activity Demonstrate loyalty to employee by being lawful and using reason Refrain from private or personal activity that could create conflicts of interest Refrain from soliciting or accepting gifts, loans, or services from potential suppliers

17. 4 - 17 Understanding Buyers’ Code of Ethics Handle confidential information with proper consideration Promote positive relationships with suppliers through impartiality Refrain from reciprocal agreements that restrain competition Know and obey both the letter and spirit of laws governing the purchasing function

18. 4 - 18 Understanding Buyers’ Code of Ethics Encourage all segments of society to participate by supporting disadvantaged interests Discourage involvement in personal purchases that are not business related Enhance the stature of the purchasing profession by keeping up with current knowledge and standards Conduct international purchasing with regards to U.S. laws and ethical guidelines

19. 4 - 19 Purchasing Agent Influences Design of the product Cost of the product Performance life Naming a specific supplier Assessing engineering support from the supplier Reduction of rejects

20. 4 - 20 Organizational Buying Process ORGANIZATIONAL NEED PURCHASE ACTIVITIES VENDOR ANALYSIS POSTPURCHASE EVALUATION

21. 4 - 21 Organizational Buying Process Organizational Need -Needs based on survivability and stated objectives of the organization Vendor analysis -Search for, locate and evaluate potential providers of goods and services -Rate them based on quality, on-time delivery, price, payment terms, and use of technology

22. 4 - 22 Organizational Buying Process Purchase activities -Purchases can involve extensive negotiations on price, term of contract – increases with complex goods and services Postpurchase evaluation -Does the purchase perform as expected? -Should the supplier be used again?

23. 4 - 23 Functional Areas in Organizational Buying Design and development Production Sales / marketing Maintenance Finance / accounting Purchasing Quality control