1. Microsoft Exchange in the College of Engineering Jerry Ciolkosz Senior Systems Analyst Electronic and Computing Services October 16, 2003

2. 2 Reasons for a College Level E-Mail Server

3. 3 History

4. 4 Reasons for a College Level E-Mail Server History –The College has traditionally provided services ahead of the University

5. 5 Reasons for a College Level E-Mail Server History –The College has traditionally provided services ahead of the University –Vax-VMS

6. 6 Reasons for a College Level E-Mail Server History –The College has traditionally provided services ahead of the University –Vax-VMS –DEC Pathworks – DEC Mail

7. 7 Reasons for a College Level E-Mail Server History –The College has traditionally provided services ahead of the University –Vax-VMS –DEC Pathworks – DEC Mail –Windows NT – PostOffice

8. 8 Reasons for a College Level E-Mail Server History –The College has traditionally provided services ahead of the University –Vax-VMS –DEC Pathworks – DEC Mail –Windows NT – PostOffice –Exchange

9. 9 Reasons for a College Level E-Mail Server Flexibility

10. 10 Reasons for a College Level E-Mail Server Flexibility – Configurable storage message size limits

11. 11 Reasons for a College Level E-Mail Server Flexibility – Configurable storage message size limits – Quick account creation (users, groups, lists)

12. 12 Reasons for a College Level E-Mail Server Flexibility – Configurable storage message size limits – Quick account creation (users, groups, lists) – Add features as needed

13. 13 Reasons for a College Level E-Mail Server Flexibility – Configurable storage message size limits – Quick account creation (users, groups, lists) – Add features as needed – Integration with administrative domain (single logon)

14. 14 Reasons for a College Level E-Mail Server Flexibility – Configurable storage message size limits – Quick account creation (users, groups, lists) – Add features as needed – Integration with administrative domain (single logon) – Provide additional services to our users

15. 15 Reasons for a College Level E-Mail Server Additional Services

16. 16 Reasons for a College Level E-Mail Server Additional Services – Web Mail

17. 17 Reasons for a College Level E-Mail Server Additional Services – Web Mail – Anti-Virus

18. 18 Reasons for a College Level E-Mail Server Additional Services – Web Mail – Anti-Virus – Anti-Spam

19. 19 Reasons for a College Level E-Mail Server Additional Services – Web Mail – Anti-Virus – Anti-Spam – Secure configurable delegation

20. 20 Reasons for a College Level E-Mail Server Additional Services – Web Mail – Anti-Virus – Anti-Spam – Secure configurable delegation – Message restoration

21. 21 Reasons for a College Level E-Mail Server Additional Services – Web Mail – Anti-Virus – Anti-Spam – Secure configurable delegation – Message restoration – Unified Messaging

22. 22 Reasons for a College Level E-Mail Server Additional Services – Web Mail – Anti-Virus – Anti-Spam – Secure configurable delegation – Message restoration – Unified Messaging – Creation of special purpose accounts

23. 23 Why Microsoft Exchange?

24. 24 Why Microsoft Exchange? Exchange/IMAP/POP

25. 25 Why Microsoft Exchange? Exchange/IMAP/POP Integration with administrative desktop environment

26. 26 Why Microsoft Exchange? Exchange/IMAP/POP Integration with administrative desktop environment –Microsoft Office –Outlook Email Calendar

27. 27 Why Microsoft Exchange? Exchange/IMAP/POP Integration with administrative desktop environment WebMail

28. 28 Why Microsoft Exchange? Exchange/IMAP/POP Integration with administrative desktop environment WebMail Off the shelf add-ons available

29. 29 Why Microsoft Exchange? Exchange/IMAP/POP Integration with administrative desktop environment WebMail Off the shelf add-ons available Anti-Virus

30. 30 Why Microsoft Exchange? Exchange/IMAP/POP Integration with administrative desktop environment WebMail Off the shelf add-ons available Anti-Virus Anti-Spam

31. 31 Major Issues/Solutions

32. 32 Major Issues/Solutions Viruses and Worms

33. 33 Major Issues/Solutions Viruses and Worms –E-mail has become one of the primary vehicles for the propagation of viruses/worms

34. 34 Major Issues/Solutions Viruses and Worms - Prevention

35. 35 Major Issues/Solutions Viruses and Worms - Prevention –User Education – “Safe Computing”

36. 36 Major Issues/Solutions Viruses and Worms - Prevention –User Education – “Safe Computing” –Symantec Antivirus for Exchange

37. 37 Major Issues/Solutions Viruses and Worms - Prevention –User Education – “Safe Computing” –Symantec Antivirus for Exchange Since May 1, 2003 - over 61,700 viruses caught

38. 38 Major Issues/Solutions Viruses and Worms - Prevention –User Education – “Safe Computing” –Symantec Antivirus for Exchange –Occasional delay of virus definitions

39. 39 Major Issues/Solutions Viruses and Worms - Prevention –User Education – “Safe Computing” –Symantec Antivirus for Exchange –Occasional delay of virus definitions User education helps

40. 40 Major Issues/Solutions Viruses and Worms - Prevention –User Education – “Safe Computing” –Symantec Antivirus for Exchange –Occasional delay of virus definitions User education helps User Notification

41. 41 Major Issues/Solutions Viruses and Worms - Prevention –User Education – “Safe Computing” –Symantec Antivirus for Exchange –Occasional delay of virus definitions User education helps User Notification –Users of unprotected e-mail systems

42. 42 Major Issues/Solutions Viruses and Worms - Prevention –User Education – “Safe Computing” –Symantec Antivirus for Exchange –Occasional delay of virus definitions User education helps User Notification –Users of unprotected e-mail systems Local Antivirus is critical

43. 43 Major Issues/Solutions Spam

44. 44 Major Issues/Solutions Spam –User education

45. 45 Major Issues/Solutions Spam –User education (some users can’t be taught)

46. 46 Major Issues/Solutions Spam –User education Spam reduction rather than elimination is the goal

47. 47 Major Issues/Solutions Spam –User education Spam reduction rather than elimination is the goal Techniques (no unsub, extra mail acct, remove spyware)

48. 48 Major Issues/Solutions Spam –User education Spam reduction rather than elimination is the goal Techniques (no unsub, extra mail acct, remove spyware) –Exchange 2003 –“Black list” database integration

49. 49 Major Issues/Solutions Spam –User education Spam reduction rather than elimination is the goal Techniques (no unsub, extra mail acct, remove spyware) –Exchange 2003 –“Black list” database integration –Client Spam filtering, blocking, Black/White lists

50. 50 Major Issues/Solutions Mail Relay

51. 51 Major Issues/Solutions Mail Relay –Turn it off outside your IP space

52. 52 Major Issues/Solutions Mail Relay –Turn it off outside your IP space –Only allow send after authentication

53. 53 Major Issues/Solutions User Issues

54. 54 Major Issues/Solutions User Issues –Space Utilization

55. 55 Major Issues/Solutions User Issues –Space Utilization Quotas – real or perceived

56. 56 Major Issues/Solutions User Issues –Space Utilization Quotas – real or perceived User education

57. 57 Major Issues/Solutions User Issues –Space Utilization Quotas – real or perceived User education –Sent items, removal of attachments

58. 58 Major Issues/Solutions User Issues –Space Utilization Quotas – real or perceived User education –Sent items, removal of attachments –Large Attachments

59. 59 Major Issues/Solutions User Issues –Space Utilization Quotas – real or perceived User education –Sent items, removal of attachments –Large Attachments Lack of restrictions can occasionally bite you

60. 60 Major Issues/Solutions Backup

61. 61 Major Issues/Solutions Backup –Nightly backup

62. 62 Major Issues/Solutions Backup –Nightly backup Cumbersome for individual restoration

63. 63 Major Issues/Solutions Backup –Nightly backup Cumbersome for individual restoration May not cover every situation

64. 64 Major Issues/Solutions Backup –Nightly backup Cumbersome for individual restoration May not cover every situation Tomb-stoning for immediate recovery

65. 65 Summary Why run a College mail server? –Flexability –Ability to provide additional services –Better response to customer needs Why Exchange? –Excellent choice for our environment –Integration with administrative desktops –Flexibility for other platforms Major Issues/Problems? –Same as any other mail server

66. 66 Questions/Discussion