1. Case Management: Impact on Treatment Jim Williams, M.Ed. Jill Tehle, M.Ed. Kathryn Weinschenker, MA

2. Humble Beginnings Technology Technology Effects on Interaction Effects on Interaction Client’s Needs Client’s Needs Communication/Coordination Communication/Coordination Taking the Lead Taking the Lead Continued Needs Continued Needs Basics – Relationship Building Basics – Relationship Building

3. What Characteristics Define a Case Manager? Client Focused CollaborativeComprehensiveCoordinatingCreativeCaringCommunicative

4. Defining Case Management in the Community ACM ACM BCM BCM ICM ICM TCM TCM Service Coordinator Service Coordinator Resource Coordinator Resource Coordinator

5. Defining Case Management in the RTF Setting Clinical Clinical Administrative Administrative Public Relations Public Relations Legal Legal Staff Support Staff Support Mediation Mediation

6. Barriers Clinical v. Non-Clinical Clinical v. Non-Clinical Quality Control Quality Control Recommendations Recommendations

7. Clinical v. Non-Clinical Behavioral Interventions Behavioral Interventions Clinical Interventions Clinical Interventions Psychiatric Interventions Psychiatric Interventions Psychological Interventions Psychological Interventions Support Agencies Support Agencies Family Involvement Family Involvement

8. Quality Control What is it? What is it? How can we control it? How can we control it? What can we do to ensure it happens? What can we do to ensure it happens?

9. Recommendations Obstacles: County Specific County Specific Spectrum of Services Spectrum of Services Availability of Services Availability of Services Client Follow Through Client Follow Through

10. Recommendations Benefits: Linkage to Appropriate Programs Linkage to Appropriate Programs Continuity of Care Continuity of Care Information Sharing Information Sharing Aftercare Monitoring Aftercare Monitoring

11. Case Study Intake Intake Treatment Planning Treatment Planning Behavioral Interventions Behavioral Interventions Hospitalization Hospitalization Discharge planning Discharge planning Follow up care Follow up care

12. Case Management Redefined Family Treatment Needs School Community Support Agencies Medical Needs Provider Resource Management

13. Questions Contact Information: Harborcreek Youth Services Erie, PA 814-899-7664