1. CCSi Centralized Call Center Services

2. Who are we? Located in St. George, UT Just 90 minutes north of Las Vegas Took first call in August 2005 95 employees Answer 10,000 – 18,000 calls per day Serving 14 fleets today, 3 are airport only fleets, several others are blended fleets

3. Our Background Dispatch software providers since 1992 Back Office software providers since 1998 Call Center service providers since 2005 Develop our own software Have full control over software functionality

4. Our Facility 10,000 sq ft building in high tech park Fiber to the building Multiple Internet backbones in tech park Virtualized Dell servers Integrated phone switch UPS and Generator power backup systems

5. Equipment Required Vehicle – Blackberry, Java phone, MDC or Android phone with a data plan Vehicle – optional meter and card swipe Your office – internet service for remote access to our facility Your office – optional ROIP server to interface driver voice radios to our office

6. What we can do for you - OPS Reservation line answering Routing Dispatching Starter communications Complaints/Lost and Found Reporting

7. What we can do for you - IT Integrated dispatch, phone switch and cashiering software Vehicle GPS tracking Credit Card Processing Telephone Call Recording Dispatch Trip and Event Archiving State of the art data center

8. Call Taking Process - Agents Polite Software call script Address geocoding Call recording Supervisor monitoring Performance reviews Performance rewards

9. Benefits to you - OPS 24/7/365 telephone and dispatch coverage Trained and supervised personnel Bi-Lingual Policy enforcement Reduce personnel hassles Predictable call center expenditures

10. Benefits to you - IT On-site development team IVR, Web, SMS (text), Smart Phone reservations and vehicle tracking New technologies Mapquest, Pitney Bowes, others State of the art data center

11. Airport Staging Software Runs at Nashville Cab in Nashville, TN Stages cabs around the airport where drivers can service trips while waiting Informs driver when it is their turn to go into the limited capacity terminal pre-staging area Dispatcher sees vehicle positions Eliminates large holding lots/mischief Reduces driver’s irritation at shorter trips

12. 5 Year vision – here today Consistent call taking Inbound trips closest cab dispatch Web and smart phone app res/tracking GPS capture Front or back seat credit card processing Curbside tablet applications Extensive statistical reporting

13. Bottom Line GET YOUR LIFE BACK Talk to me today or contact me: eshulman@nts-us.com 435-986-4501 – office 435-619-1317 – cell www.taxidispatchcenter.com