1. 2012 National BDPA Technology Conference Behavioral Interviews: Strategies for Success Portia Westbrooks August 1– 4, 2012 Baltimore, MD

2. What is a Behavioral Interview? Behavioral interviewing is based on the premise that; how you behaved in the past will predict how you will behave in the future. “Past behavior predicts future performance”

3. What's the difference ? In a behavioral interview an employer  Has decided what skills or competencies are needed  Asks questions to find out if the candidate has those skills. Instead of asking how you would behave, they will ask you to describe how you actually behaved.

4. Behavioral interviewers “drill down” Give an example of a goal you reached  Tell me how you achieved it.  Was it a stressful situation?  If so, how did you handle it?

5. Get a sense of what skills and behavioral characteristics the employer is seeking Refresh your memory considering situations you have dealt with or projects you have worked on …Use them to help frame responses. Preparing for a Behavioral Interview

6. Respond like a STAR! Succinctly describe the: S pecific situation T asks that needed to be done A ction you took R esults i.e. what happened

7. STAR Answers Keep in mind that there are no right or wrong answers. The interviewer is simply trying to understand how you behaved in a given situation.

8. Preparing for the interview Visit the Company Website Review the mission statement, history, products and services Who is in management Company culture Tap Your Connections Tools to help

9.  Keep your resume in clear view  Have a short list of accomplishments Have a friend or family member conduct a mock interviewmock interview During the Phone Interview – Smile ! Smiling will project a positive image to the listener and will change the tone of your voice. Phone Interviews Practice Interviewing

10. In-Person Interviews

11. Technical Interviews In addition to more behavioral questions you will be asked: More technically focused questions Questions about your education, and technical certifications Details about your level of expertise with specific tools & technologies To complete a technical assessment or diagram a solution to a problem on a white board

12. Send Interviewers a “Thank You” note Express Your Enthusiasm Address Unresolved Points Personalize Reiterate Your Expertise Highlight Your Successes Proofread, and then Proofread again

13. Sample Questions Competency: Leadership Skills Describe a time when you worked on a team and one member of the team did not do their part. How did you handle the situation? Competency: Problem Solving Skills Tell me about a difficult project you worked on and how you overcame challenges. What was your specific role in he solution? X Quarter NBOD Meeting2007 National BDPA Technology Conference 13

14. 14 Contact Information Portia Westbrooks LinkedIN - http://www.linkedin.com/in/portiawestbrooks http://www.linkedin.com/in/portiawestbrooks Twitter - @IT_Head_Hunter1 ITHeadhunter1@yahoo.com or Pwestbrooks@ USG