1. Getting the Most Out of Your Early Alert System Presented By: Dan Lufkin Kelly McPhee Jennifer Bradley Sarah Leitz

2. GateWay Community College Phoenix, AZ  Located in an urban environment in east-central Phoenix  Surrounding GateWay is a mix of low-income housing, business and industry, and a large international airport  Variety of degree options in computers, business, court- reporting, University transfer, industrial (ie, auto, HVAC) and specialty Healthcare programs  Student Population  Approx. 7,000 students, 2,800 full-time Enrollment  Majority of students are part-time  Average age 29  51% White, 25% Hispanic, 9% Black, 4% American Indian, 4% Asian/Pacific Islander, 7% Other  Hispanic Serving Institute – awarded a $2.76 million dollar Title V Grant in 2009

3. As a result of a attending this sessions, participants will be able to:  Identify the necessary components required for developing an interactive Early Alert System.  Formulate new ideas for existing or future Early Alert Systems.  Evaluate the effectiveness of your Early Alert System.

4. The Dark Ages History and Evolution of the Early Alert System

5. Dark Ages  One person show  Paper format  No data Industrial Revolution  Home Grown Electronic System  Not User Friendly  One IT Controller  Not Easy to maintain  User End problems/complications

6. The Evolution Continues…  Early Alert System  Text Aim  Peer Advocates  Marketing  Access database Technological Age

7. Technology Resources Merging the old with the modern

8. Technology Resources  Home-grown Early Alert System  Faculty Submission  Administrator  Access Database  Utilize access as a resource to keep all contact records and communicate between Peer Advocate and Administrator. We utilized our home-grown Early Alert System and added technology plus human resources to enhance our Early Alert Process

9. Early Alert System – Faculty Submission

11. Early Alert – After Submission

13. Access Database After the Early Alert has been entered into the Access database it is then sent to the Peer Advocates

14. Student Contact Tools  Phone  Email  TextAim (computer-based texting system)

15. TextAim

17. Customer Contacts Keywords Groups

18. Technology is great and needed, but do we rely on it too much?

19. Human Connection Bringing on a personal approach to create relationships

20. Human Connections  Information pamphlet re-designed  Faculty and Students Hi! Have you heard? Early Alert It’s great! Early Alert!! Spread the word  Marketing  Faculty “Field Trips”  Workshops in the CTL/Faculty and adjunct convocations

21. Human Connections  Administrator  Direct source between faculty, peer mentor and student  Follow-up, Follow-up, Follow-up  Peer Advocate  Personally call/email/text each student  Face to Face meetings  Create an action plan  Follow-up with each student multiple times throughout the semester and re-asses action plan

22. Data Data collected from Spring 2011 through Spring 2012

23. Results: SPRING 2011 SPRING 2012 Final Grade# who earned that grade # of total EAS % Pass (A, B, C)4410343% Fail (D, F)2010319% Withdraw (W)3210331% Withdraw Failing (Y)71036% Final Grade# who earned that grade # of total EAS % Pass (A, B, C)7120434.8% Fail (D, F)7520436.7% Withdraw (W)4520422% Withdraw Failing (Y)102044.9% Incomplete (I)32041.4%

24. Results: FALL 2011 Final Grade# who earned that grade # of total EAS % Pass (A, B, C)8224233.8% Fail (D, F)5524222.7% Withdraw (W)9624239.6% Withdraw Failing (Y)82423.3% Incomplete (I)12420.04%

25. Thank You for your time! Questions and Comments?

26. Contact Information  Dan Lufkin, Dean of Enrollment Management lufkin@gatewaycc.edu 602-286-8216  Kelly McPhee, Coordinator of Enrollment Services mcphee@gatewaycc.edu 602-286-8186  Jennifer Bradley, Title V: Coordinator of Student Services bradley@gatewaycc.edu 602-286-8735  Sarah Leitz, Coordinator Student Services leitz@gatewaycc.edu 602-286-8179  David Goodwin (TextAim) david@textaim.com 480-703-6133