1. Using A Logic Model to Plan and Implement a Liaison Outreach Program of Mobile Reference Service Donghua Tao, Patrick McCarthy, Mary Krieger, and Annie Webb The Medical Center Library, Saint Louis University, St. Louis, MO 63104 Logic Model Overview A Logic Model provides a framework for planning, implementing, and evaluating programs The Model includes five components- goals, activities, outputs, outcomes, and impacts. Goals and Objectives To provide more convenient information services for SPH faculty, students, and staff To increase awareness and access to library resources and services for the faculty, students, and staff at SPH Resources/Inputs Background A library liaison program was launched in 2005, which matched reference librarian subject specialists with users in the Schools of Medicine, Public Health, and Allied Health. The School of Public Health (SPH) is located at a greater distance from the Library than other programs on the main Medical Center campus. ActivitiesOutputsOutcomesImpacts Personnel Library administrators SPH administrators Reference Librarian Collaborating partners from SPH Technical support staff at both the Library and SPH Funding Library-provided financial support Time Personnels schedule Commuting time Facilities Office space Desktop or laptop computer with an Internet connection Transportation vehicle Office Supplies Basic supplies Triple wall mounting system Support from both administrators Initiation-06/07, 2006 Initiate contact with collaborating partners Choose a time (date & hours) to maximize attendance based on the personnels schedule Locate an office at SPH Obtain a key to the office Preparation-08, 2006 Set up the office with office supplies Design a sign-up sheet, information request form, and service evaluation form and insert them to the triple wall mount system outside the office door Publicize the service (Draft and send an announcement letter; Design and post a promotional flyer; Design and distribute a service brochure; Create a directional sign to guide users to the service office) Start of Service-09,2006 Send an email reminding all the SPH users of the start of the service Hold a kick-off event by giving a small gift to the users who try the service on the first day Service webpage up-10,2006 Create a webpage with basic information about the service as well as links to a sign-up sheet, information request form, and evaluation form Weekly/Monthly Routines Drive or walk to the SPH building with laptop Document information requests Keep in touch with the coordinating partners Send out a reminder email to the SPH users Weekly reference service at the SPH Announcement letter Flyers and brochures Sign-up sheet, information assistance form, and evaluation form in print Directional sign Mobile Reference Service Webpage Service statistics record Save time for the SPH users More questions asked by the public health users Public Health users are more familiar with and aware of the library's resources and services Increase number of reference transactions Increase use of library services other than reference Reference librarian has increased knowledge about the people, programs, and activities in the SPH Reference librarian has increased knowledge of public health field Changed the SPH users concept of library Changed the SPH users attitude toward the library Increased the bond between the library and the SPH Impact Evaluation by SemesterImplementation Evaluation Evaluation Indicators: Content of the questions Number of the questions Time when questions asked