1. 1 BUSS 3056 (06990) Administrative Systems Management (ASM) Coordinator: Dr Carmen Joham

2. 2 Welcome to ASM Introduction Introduction Today’s objectives Today’s objectives –overview of course content –introduction to lectures and course structure –assessment summary

3. 3 Staff contact details Staff contact details: refer to Course Information Staff contact details: refer to Course Information Location: EM 4-27A School of Management University of South Australia GPO Box 2471 Adelaide SA 5001 Telephone: +61 8 8302 0269

4. 4 Course Materials –Online: Course Information (and hard copy), Study Guide, Readings –Online text: Regan, E A & O’Connor, B N (2001) End-user Information Systems 2 nd ed. NJ: Prentice Hall – in library catalogue –Course homepage

5. 5 Course Objectives This course will enable students to develop an understanding of the application and management of administrative systems. Students will also gain further understanding of contemporary information and communication technologies and their impact on society, organisations, people, processes and knowledge work.

6. 6 Course Overview Administrative Mgt and the Knowledge Era Administrative Mgt and the Knowledge Era Life in networked worlds Life in networked worlds Collaborative workplaces Collaborative workplaces Redesigning Work Redesigning Work Managing ICT resources Managing ICT resources Performance, productivity and ICT Performance, productivity and ICT

7. 7 Course Overview Customer service support Customer service support Workplaces and spaces Workplaces and spaces Change and ICT innovation Change and ICT innovation Learning and performance support Learning and performance support Knowledge management Knowledge management Case studies and review Case studies and review

8. 8 How to complete ASM successfully Engage with the learning resources Engage with the learning resources attend lectures and tutorials attend lectures and tutorials participate in lecture and tutorials participate in lecture and tutorials read study guide, text chapters and readings read study guide, text chapters and readings research other readings and references for assessment research other readings and references for assessment Plan, organise and commit your time Plan, organise and commit your time check the course homepage regularly check the course homepage regularly

9. 9 Assessment Reference correctly – (new guide Learning Connection site) Reference correctly – (new guide Learning Connection site) Assignment 1 – Essay 15% Assignment 1 – Essay 15% Assignment 2 – Case study 35% Assignment 2 – Case study 35% Exam 50% Exam 50% –Sample exam will be available on the course home page by week 7 –Exam pass required to pass overall Read the Course information Read the Course information

10. 10 Form of assessment WeightingDue dateGraduate Qualities Essay -1500 words (plus 10% allowed) 15%14 April 2008 – Week 5 2, 3, 5 & 6 Case Study -2000 words 35%19 May 2008 – Week 10 2, 3, 4 & 6 Examination50%During weeks 16 and 17 3, 4, 5 & 6 Assessments: Submit using AssignIT

11. 11 Lecture 1 Administrative Mgt and the Knowledge Era

12. 12 Objectives Describe the functions of administrative management Describe the functions of administrative management Identify the way in which the administrative environment is changing Identify the way in which the administrative environment is changing Consider the challenges facing the contemporary administrative manager in the knowledge era Consider the challenges facing the contemporary administrative manager in the knowledge era

13. 13 The role of managers Achieving organisational goals by planning, organising, directing and controlling all resources Achieving organisational goals by planning, organising, directing and controlling all resources typically general, HR, financial, marketing typically general, HR, financial, marketing role of the AM is related to the management of people, systems, process and information resources role of the AM is related to the management of people, systems, process and information resources

14. 14 History of Management Theory http://ollie.dcccd.edu/MGMT1374/book_contents/1overview/manage ment_history/mgmt_history.htm http://ollie.dcccd.edu/MGMT1374/book_contents/1overview/manage ment_history/mgmt_history.htm http://ollie.dcccd.edu/MGMT1374/book_contents/1overview/manage ment_history/mgmt_history.htm http://ollie.dcccd.edu/MGMT1374/book_contents/1overview/manage ment_history/mgmt_history.htm Early 1800s with Industrial Revolution Early 1800s with Industrial Revolution Classical School Classical School –emphasized efficiency and notion that people are rational Scientific management theory Scientific management theory –Taylorist approach: time and motion studies –Gilbreth: psychology in the workplace –Gantt: graphic aids to scheduling

15. 15 Pioneers of management theory and computing Taylor Lillian Gilbreth Ada Byron Mary Follett

16. 16 Management Theory (cont) Bureaucratic Bureaucratic – Max Weber –formalisation of rules and procedures and lines of authority into hierarchy Administrative Management Administrative Management –early1900s - Henry Fayol (Reading 1.2) –planning, organising, commanding, coordinating and controlling –endorsed hierarchical system

17. 17 Management Theory (cont) Behavioural Behavioural –people are social and impact on productivity –Follett –Elton Mayo - Hawthorne Studies Human Relations movement Human Relations movement –Malsow - hierarchy of needs –McGregor - theory X and theory Y

18. 18 Modern Movement 1950s Modern Movement 1950s –operations and behavioural science approach –management information systems Socio-technical (R and O’C p 395) Socio-technical (R and O’C p 395) –Advocates changing the focus of work design to people and work groups, not on technology –‘consider relationships with the larger whole’ Systems theory Systems theory –interdependent variables –‘systems thinking’ –Approach to solving complex problems

19. 19 Contemporary theory Contemporary theory –Managerial action may depend on situation –Contingency theory - there is no “one best way” The digital age and networked organisations present new challenges for all managers The digital age and networked organisations present new challenges for all managers

20. 20 ADMINISTRATIVE MANAGEMENT EVOLVES 1916 1916 Henri Fayol’s ‘Administration Industriell’ - 1st theory of Administrative mgt – what principles did he propose? Henri Fayol’s ‘Administration Industriell’ - 1st theory of Administrative mgt – what principles did he propose? 1990s AM associated with Organisational Systems Research Association 1990s AM associated with Organisational Systems Research Association – –OSRA promotes research and application of information technology in the end-user environment to support work processes, improve employee performance, and enhance overall organizational effectiveness in direct support of goals and strategies. http://www.osra.org/ http://www.osra.org/

21. 21 Agricultural » industrial » information age » knowledge age Agricultural » industrial » information age » knowledge age 2000s 2000s –E-systems management –Information resource management –Customer relationship management –Project management –the driver of change is information (can you debate this)? –rapidly changing knowledge economy

22. 22 Administrative Management is.. ‘The skilled and creative process of handling information necessary for an organisation to achieve its corporate objectives.’(available at http://www.instam.org) http://www.instam.org ‘Foundations that include systems thinking, information resource management, individual and group decision making and quality of work life issues. When considering how individuals in organisations learn to use and apply new systems and processes, we borrow from a range of learning theories.' (O'Connor, 1999, p 2)

23. 23 The Administrative Manager’s role Job advertisement example … Job advertisement example … The Admin manager is responsible to the senior management group for administrative management functions and to ensure the provision of efficient and effective support services… The Admin manager is responsible to the senior management group for administrative management functions and to ensure the provision of efficient and effective support services… Provides leadership and accountability Provides leadership and accountability

24. 24 The Administrative Manager’s role.. cont. Ensures continuous improvement of all administrative services, processes and systems which support organisations goals Ensures continuous improvement of all administrative services, processes and systems which support organisations goals Includes administration, human resources, finance, information technology and business development services Includes administration, human resources, finance, information technology and business development services

25. 25 Challenges for the Administrative Manager Expanding role and responsibilities Expanding role and responsibilities –Increased complexity, pressures and reduced time frames –Greater accountability and compliance requirements –(build your own list from your experience and readings in preparation for tutorial discussions next week)

26. 26 Greater knowledge and skill demands Need to understand: Need to understand: –current business processes and activities –what people do, how they do it, what resources they require individually and collectively –how information flows to gain maximum benefits for both the organisation and the knowledge worker –how technology enables and enhances individual and organisational performance – disabling aspects considered also.

27. 27 Summary and overview Administrative manager manages information-related activities of an organisation as well as other resources Administrative manager manages information-related activities of an organisation as well as other resources Diverse workforce comprises knowledge worker who rely increasingly on desktop ICT support Diverse workforce comprises knowledge worker who rely increasingly on desktop ICT support The complexity and diversity of the contemporary administrative and knowledge work environments present many challenges for the administrative manager The complexity and diversity of the contemporary administrative and knowledge work environments present many challenges for the administrative manager

28. 28 Follow up Familiarise yourself with chp and learning resources Familiarise yourself with chp and learning resources Readings: see Study guide and Readings list Readings: see Study guide and Readings list Tutorial preparation: (see Tutorial and Workshop schedule) Tutorial preparation: (see Tutorial and Workshop schedule)