1. Financial Aid and Student Success….It’s Everyone’s Business
4/22/2017 8:51 AM
Financial Aid and Student Success….It’s Everyone’s Business
Kirk Yats
Office of Scholarships and Financial Aid
Central Michigan University
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2. 1. What were we doing 2. What we are doing now 3. Where are we going

3. What were we doing?
No formal retention office or plan Times were good, enrollment stable and/or growing so no pressure or concern regarding retention and/or student success

5. Where we were Scholarship renewal rates were not a concern
No early warning system or structured contacts or campaigns
We were comfortable with non-retainers
Little concern for associating financial aid to student success

6. Sort of…… Implemented MAP-Works in 2009 Making Achievement Possible
Good first step
Student participation was limited and self-reported

7. Where we are doing now.
Created Office of Student Success in the Division of Enrollment and Student Services
9 full-time Success Coaches
5 part-time Success Coaches
Virtual Peer Counseling
CMYou Peer Mentor Counseling

8. Success Coaching Themes
Academic Planning
Financial Planning
Development of Study Plans
Goal-Setting & Action Planning
Effective Note-taking
Memory Enhancement
Effective Reading
Time Management
Exam Anxiety & Preparation
Transition to College Life & Learning

9. What is Success Coaching?
Success Coaching is an exploration and discovery process that enables you to see yourself from a fresh perspective. Just like a coach in any sport, CMU Success Coaches help you perform to the best of your ability. Together with your coach, you will work to attain the highest standards of academic excellence.

10. Success Coaching
Students meet with Coaches at least 3 times a semester…more if needed

11. Standard Campaigns Undecided FTIACs
High Risk Students (pre-defined metrics)
Murky Middle Students
Academic Major Selection
All Merit Scholarship recipients
RE-Enrollment Campaigns

12. Merit Award Renewal Support Efforts
Telephone outreach
Personal meetings with advisors and success coaches
Registration monitoring
Re-enrollment campaigns

13. Merit Award Renewal Criteria
Renewable for THREE consecutive years provided the recipient…
Maintains a 3.25 cumulative GPA
Completes 30 new credit hours (Fall + Spring semester)

14. Support Services
Renewal Likely ( gpa & <30 planned credits) Two e-campaigns encouraging a meeting with academic advisor or success coach

15. Support Services
Renewal Possible (3.25 gpa possible & <30 planned credits)
Two e-campaigns requesting meeting with academic advisor
Telephone campaign completed by academic advisors
Personal meeting with advisor

16. Support Services
Renewal Unlikely (3.25 gpa not possible / >30 planned credits)
Two e-campaigns requesting meeting with success coach
Telephone campaign completed by success coaches
Personal meeting with success coach

17. So……..how did they do?

18. Performance by Award Type

19. Performance by Award Type

20. Questions?