1. Vice President & CTO TeleManagement Forum
The Progress of the NGOSS initiative towards simpler integrated management
Martin Creaner
Vice President & CTO TeleManagement Forum
September 2002

2. Worldwide Consortium of ~400 Operators, Suppliers & Integrators
Focus on Automating Operational Management and Business Processes
By advancing available Technologies and Solutions within Global Communications Industry
We:
Provide Wealth of Industry Knowledge
Facilitate Agreements between Companies
Provide Opportunities for Experimentation & Co-operative Development

3. Key Work Programs Collaborate Demonstrate A Place to Do Business’
Technical Teams
Business, System & Implementation
Architecture
Catalyst Showcase
TeleManagement
World
Create a collaborative work environment within which competitor can solve problems of mutual interest
Collaborate
Develop proof of concept solutions to real industry problems that can subsequently be productised and
sold
Demonstrate
Provide the premier global OSS/BSS environment within which members can conduct business
A Place
to Do Business’
Market Centers
Mobile
Value Chain
New Gen Networks
TMF Central
Website
Create a portal which is a resource center which the industry can use as first port of call for OSS/BSS info
Communicate
Draw direction and requirements in a market-centric fashion from key industry players
Market Focus

4. NGOSS
NGOSS is a multi-faceted program designed to produce an implementable OSS/BSS “framework”
The major elements of NGOSS are:
Business Process Model
Systems Framework
Platform Architecture
Shared Data Model
Compliance Program
NGOSS Elements map to one another to form an
end-to-end framework for OSS

5. NGOSS Methodology NGOSS Knowledge Base Model Validate Need Run System
View
Implementation View
NGOSS
Knowledge
Base
Need
Model
Validate
Run
Business
Contract Interface
Service
Implementation
Run-Time
Given the Architecture, what’s needed next is a system of principles and procedures to coordinate the various work efforts.
The NGOSS Methodology provides this using a Business Process Driven approach
A key objective of the Methodology is the development of models that focus on particular concerns within the system, the viewpoints.
The emphasis is on identifying contracts, which utilize shared information to increase interoperability
The contracts are grouped into components for commercial packing as products
The behavior of the system is driven by policy/process management capabilities
Knowledge Base – storehouse of NGOSS artifacts
Methodology – system of principles and procedures applied to a discipline

6. NGOSS Methodology NGOSS Knowledge Base Model Validate Need Run System
View
Implementation View
NGOSS
Knowledge
Base
Need
Model
Validate
Run
Business
Contract Interface
Service
Implementation
Run-Time
eTOM
Given the Architecture, what’s needed next is a system of principles and procedures to coordinate the various work efforts.
The NGOSS Methodology provides this using a Business Process Driven approach
A key objective of the Methodology is the development of models that focus on particular concerns within the system, the viewpoints.
The emphasis is on identifying contracts, which utilize shared information to increase interoperability
The contracts are grouped into components for commercial packing as products
The behavior of the system is driven by policy/process management capabilities
Knowledge Base – storehouse of NGOSS artifacts
Methodology – system of principles and procedures applied to a discipline

7. Evolution of eTOM TMN Layers correspond with TOM horizontals
TOM processes are captured in “FAB” area of eTOM Operations
eTOM maps the NGOSS Business View

8. NGOSS Business Map Customer Strategy, Infrastructure & Product
Lifecycle
Management
Infrastructure
Strategy &
Commit
Marketing & Offer Management
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
(Application, Computing and Network)
Operations
Fulfillment
Assurance
Billing
Support &
Readiness
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
(Application, Computing and Network)
eTOM provides the Business View for NGOSS
Resume of the layers with horizontal & verticals – please note that horizontals are in line with the conceptual level
i.e. Service is the union of Service Development & Management + Service Management & Operations
Enterprise
Management
Strategic &
Planning
Financial & Asset
Enterprise Quality
Management, Process & IT
Planning & Architecture
Stakeholder & External
Relations Management
Brand Management,
Market Research &
Advertising
Human Resources
Disaster Recovery,
Security & Fraud
Research &
Development,
Technology
Acquisition

9. eTOM - The Level 2 Processes
eTOM GB921a approved and sub teams working towards updates of GB921 in time for Vegas
Level 1 Horizontal Grouping
External Entity
Level 1 Vertical Grouping
Level 2 Process Element
Customer
Strategy, Infrastructure and Product
Operations
Strategy & Commit
Infrastructure Lifecycle Mgmt
Product Lifecycle Mgmt
Operations Support & Readiness
Fulfillment
Assurance
Billing
Marketing and Offer Management
Customer Relationship Management
Customer Interface Management
Marketing
Strategy & Policy
Product & Offer
Business Planning & Commitment
Product & Offer
Portfolio Capability
Delivery
Marketing
Capability Delivery
Product
Development
& Retirement
Marketing
Communications
& Promotion
CRM Operations
Support & Process
Management
CRM
Operations
Readiness
Selling
Problem
Handling
Customer
QoS / SLA
Management
Billing &
Collections
Management
Marketing
Fulfillment
Response
Order
Handling
Product & Offer
Portfolio Strategy,
Policy & Planning
CRM
Capability
Delivery
Sales & Channel
Development
Product, Marketing
& Customer
Performance
Assessment
Sales &
Channel
Management
Retention and Loyalty
Service Development & Management
Service Management & Operations
Service
Strategy &
Policy
Service
Planning &
Commitment
Service &
Operations
Capability
Delivery
Service
Performance
Assessment
SM&O Support &
Process
Management
Service
Management &
Operations
Readiness
Service
Development &
Retirement
Service
Configuration
& Activation
Service
Problem
Management
Service Quality
Analysis, Action
& Reporting
Service &
Specific Instance
Rating
Resource Development & Management
Resource Management & Operations
Resource &
Technology
Strategy & Policy
Resource & Technology
Plan & Commitment
Resource &
Operations
Capability
Delivery
Resource
Development
Resource
Performance
Assessment
RM&O Support &
Process
Management
Resource
Management &
Operations
Readiness
Resource Provisioning
& Allocation
to Service Instance
Resource
Problem
Management
Resource
Restoration
Resource Data
Collection, Analysis
& Control
Supply Chain Development & Management
Supplier/Partner Relationship Management
Supply Chain
Development
& Change
Management
S/P Relationship
Management
Operations
Readiness
S/P
Buying
S/P Purchase
Order
Management
S/P Problem
Reporting &
Management
S/P
Performance
Management
S/P Settlements
& Billing
Management
Supply Chain
Strategy & Policy
Supply Chain
Planning
& Commitment
Supply Chain
Capability
Availability
Supply Chain
Performance
Assessment
S/PRM Operations
Support & Process
Management
Supplier/Partner Interface Management
Enterprise Management
Strategic & Enterprise Planning
Brand Management, Market Research & Advertising
Enterprise Quality Mgmt, Process & IT Planning & Arch.
Research & Development & Technology Acquisition
Strategic &
Business
Planning
Enterprise
Architecture
Planning
Group
Enterprise
Management
Brand
Management
Market
Research &
Analysis
Advertising
Enterprise Quality
Management
Process Arch.
Management
& Support
Info Systems
Strategy &
Planning
Business
Development
Knowledge
Management
Research &
Development
Technology
Acquisition
Financial & Asset Management
Stakeholder & External Relations Management
Human Resources Management
Disaster Recovery, Security & Fraud Management
Financial
Management
Real Estate
Management
Procurement
Management
PR & Comm.
Relations
Management
Shareholder
Relations
Management
Regulatory
Management
Legal
Management
HR Policies
& Practices
Workforce
Strategy
Workforce
Development
Employee& Labor Relations
Disaster Recovery & Contingency
Planning
Security
Management
Fraud
Management

10. NGOSS Methodology NGOSS Knowledge Base Model Validate Need Run SIM
System
View
Implementation View
NGOSS
Knowledge
Base
Need
Model
Validate
Run
Business
Contract Interface
Service
Implementation
Run-Time
Given the Architecture, what’s needed next is a system of principles and procedures to coordinate the various work efforts.
The NGOSS Methodology provides this using a Business Process Driven approach
A key objective of the Methodology is the development of models that focus on particular concerns within the system, the viewpoints.
The emphasis is on identifying contracts, which utilize shared information to increase interoperability
The contracts are grouped into components for commercial packing as products
The behavior of the system is driven by policy/process management capabilities
Knowledge Base – storehouse of NGOSS artifacts
Methodology – system of principles and procedures applied to a discipline

11. NGOSS System Map
Systems Integration Map (SIM GB914) available and new project charter being prepared
Invoice
Invoice Data
Collection
Management
Invoice Calculation
Invoice Formatting
and Distribution
Accounts
Receivable Admin.
Invoice Disputes
and Adjustments
Product Type Creation
Product Type
Lifecycle
Offering
Product
Portfolio
Product Instance
Design
Usage Analysis
Performance Analysis
Service Testing
Instance
Trouble Administration
Equipment Physical Network
Manager
Equip. Planning and
Installation
Equipment Systems
Equipment
Network Service
Coordinator
Usage Aggregation
Testing
Planning
Fault Analysis
Network/Service
Trouble
Administration
Performance
Analysis
Customer
Customer Order
Handling
Customer Data
Relationship Mgmt.
Customer SLA/QoS
Technology Fault
Correction
Technology
Usage Collection
Technology Performance
Monitoring
Technology Planning and
Technology Provisioning
Element Manager
Technology Logical
Network Designer
Management Control
Technology testing
Business Management
Sales Admin/Analysis
Campaign Formulation
Sales Force Admin.
Provider Analysis
Competitor Analysis
Contact and
Prospect Mgmt.
Sales/Marketing
Market Intelligence
Business Planning
Generic
Business Mgt.
Industry Compliance
Technology Planning
Supply Chain Mgt.
Forecasting &
Opportunities
Work
Workforce
SIM provides the System View for NGOSS
System View - Internal View of Functionality supported by Computing Systems

12. NGOSS Methodology NGOSS Knowledge Base Model Validate Need Run System
Red Team underway addressing Contract Specification, Behavior & Control, Security, Metamodel and Distribution Services aspects of the Architecture.
Major deliverables scheduled for TMW Las Vegas 2002
System
View
Implementation View
NGOSS
Knowledge
Base
Need
Model
Validate
Run
Business
Contract Interface
Service
Implementation
Run-Time
Given the Architecture, what’s needed next is a system of principles and procedures to coordinate the various work efforts.
The NGOSS Methodology provides this using a Business Process Driven approach
A key objective of the Methodology is the development of models that focus on particular concerns within the system, the viewpoints.
The emphasis is on identifying contracts, which utilize shared information to increase interoperability
The contracts are grouped into components for commercial packing as products
The behavior of the system is driven by policy/process management capabilities
Knowledge Base – storehouse of NGOSS artifacts
Methodology – system of principles and procedures applied to a discipline

13. NGOSS Methodology NGOSS Knowledge Base Model Validate Need Run System
Shared Information/Data Modeling team (SID) has been released as document number GB922.
System
View
Implementation View
NGOSS
Knowledge
Base
Need
Model
Validate
Run
Business
Contract Interface
Service
Implementation
Run-Time
Given the Architecture, what’s needed next is a system of principles and procedures to coordinate the various work efforts.
The NGOSS Methodology provides this using a Business Process Driven approach
A key objective of the Methodology is the development of models that focus on particular concerns within the system, the viewpoints.
The emphasis is on identifying contracts, which utilize shared information to increase interoperability
The contracts are grouped into components for commercial packing as products
The behavior of the system is driven by policy/process management capabilities
Knowledge Base – storehouse of NGOSS artifacts
Methodology – system of principles and procedures applied to a discipline

14. What Is SID
The SID is an organized collection of business and system entity definitions and UML models that
Provide a common information/data language
Depict the relationships among the entities
Provide a set of management abstractions
Need to mention that system entities will be added in phase 2

15. SID and NGOSS SID is the NGOSS “glue” Provides a business view
system view
implementation view
Three views necessary to ensure that business requirements can drive system design and implementation
Invoice
Invoice Data
Collection
Management
Invoice Calculation
Invoice Formatting
and Distribution
Accounts
Receivable Admin.
Invoice Disputes
and Adjustments
Product Type Creation
Product Type
Lifecycle
Offering
Product
Portfolio
Product Instance
Design
Usage Analysis
Performance Analysis
Product Instance Service
Testing
Instance
Trouble Administration
Equipment Physical Network
Manager
Equip. Planning and
Installation
Equipment Systems
Equipment
Network Service Co -
ordinator
Usage Aggregation
Planning
Fault Analysis
Service
Trouble
Administration
Performance
Analysis
Customer
Customer Order
Handling
Customer Data
Relationship Mgmt.
Customer SLA/
QoS
Technology Fault
Correction
Technology
Usage Collection
Monitoring
Technology Planning and
Technology Provisioning
Element Manager
Technology Logical
Network Designer
Technology Performance
Mangement Control
Technology testing
Business Management
Sales Admin/Analysis
Campaign Formulation
Sales Force Admin.
Provider Analysis
Competitor Analysis
Contact and
Prospect Mgmt.
Sales/Marketing
Market Intelligence
BusinessPlanning
Generic
Business Mgt.*
Industry Compliance
Technology Planning
Supply Chain Mgt.
Forecasting &
Opportunities

16. NGOSS Methodology NGOSS Knowledge Base Model Validate Need Run System
View
Implementation View
NGOSS
Knowledge
Base
Need
Model
Validate
Run
Business
Contract Interface
Service
Implementation
Run-Time
NGOSS Complience
TMF 050 and TMF 050a have been produced and are available for member comment.
Given the Architecture, what’s needed next is a system of principles and procedures to coordinate the various work efforts.
The NGOSS Methodology provides this using a Business Process Driven approach
A key objective of the Methodology is the development of models that focus on particular concerns within the system, the viewpoints.
The emphasis is on identifying contracts, which utilize shared information to increase interoperability
The contracts are grouped into components for commercial packing as products
The behavior of the system is driven by policy/process management capabilities
Knowledge Base – storehouse of NGOSS artifacts
Methodology – system of principles and procedures applied to a discipline

17. Compliance Program Documents (TMF 50, 50A)
Testing Strategy (TMF050)
Testing Information Requirements (TMF050A)
(Technology Neutral)
Technology Specific Testing Implementation (TMF050B, C, D…)
(Technology Specific)
TMF 050 provides
Business justification
Current business scope
Testing components expected
Testing strategy/principles
Available as member evaluation
TMF 050:
Business justification: accounting for TMF 051, 052, 053, 053A, 053B

18. Compliance Program Documents (TMF 50, 50A)
Testing Strategy (TMF050)
Testing Information Requirements (TMF050A)
(Technology Neutral)
Technology Specific Testing Implementation (TMF050B, C, D…)
(Technology Specific)
TMF 050A provides
Information model
Test classification
Test cases
XML schemas
Available as member evaluation
Testing Information Requirements (TMF050A)
(Technology Neutral)
Technology Specific Testing Implementation (TMF050B, C, D…)
(Technology Specific)
TMF 050B, C, D… are under construction

19. NGOSS Methodology NGOSS Knowledge Base Model Validate Need Run SIM
Red Team
System
View
Implementation View
NGOSS
Knowledge
Base
Need
Model
Validate
Run
Business
Contract Interface
Service
Implementation
Run-Time
SID
NGOSS Complience
eTOM
Given the Architecture, what’s needed next is a system of principles and procedures to coordinate the various work efforts.
The NGOSS Methodology provides this using a Business Process Driven approach
A key objective of the Methodology is the development of models that focus on particular concerns within the system, the viewpoints.
The emphasis is on identifying contracts, which utilize shared information to increase interoperability
The contracts are grouped into components for commercial packing as products
The behavior of the system is driven by policy/process management capabilities
Knowledge Base – storehouse of NGOSS artifacts
Methodology – system of principles and procedures applied to a discipline

20. Using NGOSS Business View System View Implementation View Runtime View
Knowledge Base
SP Inventory of Business Processes
eTOM
GB921
SP Inventory of OSS Systems
SIM
GB914
ISV to ISV software integration
Red Team Outputs
SID
GB922
Compliance
TMF050
TMF050A
Systems architecture planning and development
TMF Catalyst Team
Catalyst Demonstration at TMF

21. Summary
The NGOSS teams have made significant progress over the past 18 months.
Major challenge going forward include
completion of a number of the working areas
promote tight end to end linkage
To influence this work …. get involved!!