1. Morale and Welfare Presentation to Naval Command Course Esquimalt, 6 June 2015 Mr. Peter Atkinson Senior Vice President PSP

2. Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families: One Community, One Million Strong 2 DGMWS Vision

3. Approximately 4,000 “Staff of the Non-Public Funds, Canadian Forces” – Number increases due to casual employment, esp. in summer – 1,781 full time, 777 part time, 1,004 casual, 436 temporary staff – 42% CAF affiliation (Retired and/or Family) 206 Canadian Armed Forces members 153 National Defence public servants 1,000 at Military Family Resource Centres (locally employed) Plus many, many volunteers 3 Defence Team – Morale & Welfare

4. One Community, One Million Strong Serving Members (Reg. & Res.)130K Families of Serving Members144K Former Members595K Dependants of Former Members350K Other Eligible Members150K 1 MILLION 4

5. Morale and Welfare Services Directory Choose the description that best matches you from the list of categories. View the full catalogue of CFMWS services that may benefit you and follow the links to learn more. Answers one simple question: What services are available to YOU? 5 Visit: www.cfmws.com/YourServices

6. PSP by the numbers Fitness 94,527 FORCE evaluations (as of 31 March 2014) 8 Regional Adapted Fitness Specialists supporting over 500 JPSU clients Human Performance 1,534 CAF Personnel took part in the development and validation of FORCE Nearly 5,000 surveys administered to better understand what could help CAF Personnel get more active Health Promotion 3,900 courses offered 23,600 participants Sports Over 20,000 Intersection sport competitors 91 Regional competitions – 3,500+ competitors 18 National competitions – 1,800 competitors Recreation and Speciality Interest 6,000+ Recreation activities 100,000+ Recreation participants 325 DND facilities involved Messes 175 Reg Forces Messes 280 Res Forces Messes Newspapers 250,000 readers 85,000 copies distributed Golf 14 locations across Canada Community Gateway Website 139,000+ monthly visits 328,000+ page views 6

7. PSP – FORCE Visit: www.cfmws.com/forceprogram 7

8. PSP – DFIT.CA Introduce Reactive Interface and Mobile Site (Fall 2014) Focus on fitness required for operations Exercise Prescription for FORCE Evaluation 8

9. Access to: Golf: 14 locations across Canada and 7 social clubs using civilian courses Marinas and Sailing: 8 locations Campgrounds & Cabins: 5 locations Rod and Gun Clubs: 7 locations across Canada Horseback Riding: 4 locations across Canada Curling: 7 locations across Canada Skeet Shooting: 5 locations across Canada www.cfmws.com/en/AboutUs/PSP/specialtyinterest 9 PSP Specialty Interest Activities

10. PSP Services Available to RCN Satellite TV to ships when along side (Esquimalt/Halifax) – Canadian Forces Radio and Television (CFRT) no longer exists Fitness/Sports/Rec Coordinator for deployed ships (by request to D Mar Pers – for info: Johanne Thibault) 10 PSP provides:

11. PSP Services Available to RCN (Cont’d) Amenities for deployed ships (DVD’s, magazines, etc.) and misc material for Canada Day and Holiday season $25k allowed for Fitness/Sports/Rec equipment for deployed ships Financial assistance to upgrade fitness equipment (for deployments of 6 months or longer) 11 PSP provides:

12. PSP Services Available to RCN (Cont’d) Fitness Kit available on both coasts for ships from local PSP team DFIT.ca personalized fitness prescription, available to all PSP FORCE Incentive / FORCE test and remedial training for all naval personnel Developing Assessment Centres for clearance divers and naval boarding parties 12 PSP provides:

13. 13 Commercial Services SISIP Financial A Holistic approach to Financial Services Term life insurance plans – No exclusions for war, dangerous occupations, hobbies, volunteer activities or sports: 139,971 lives insured under SISIP plans ($29.307B in coverage, $43.3M paid to beneficiaries); Long Term Disability (LTD) – Includes the Vocational Rehabilitation Program (VRP): 92,465 members protected under LTD ($176.75M paid out when combined with the VRP) Accidental Dismemberment Insurance Plan – Covers injuries or illness attributable to military service; SISIP Travel Insurance – 10% savings to all eligible members for emergency medical coverage, trip cancellation, baggage protection, 24/7 assistance and much more; Financial Planning – Personalized recommendations, investment advice to assist clients in achieving their financial goals. As of 30 April 2015: – 7,926 FundEX clients, Money Under Management (MUM) – $378.5M – 3,045 Group Retirement Savings Plan clients, MUM – $136.8M – 251 Canadian Armed Forces Savings Plan members, contributing $292K per year, since NOV 2014; Financial Counselling – Free, confidential support providing solutions for various financial issues, access to loans, grants and other Support Our Troops programs; and Personal Financial Management Education – Courses for recruits and officer cadets.

14. 14 Commercial Services SISIP Financial Comparative costs: SISIP FinancialIndustry Standard Financial Planning (No commission) No fee option since 1 JAN 2015 $6 - $12/month (depending on rank), includes e-filing one basic income tax return Approximately $100/hour 1 or 1% - 3% of assets under management 2 $59 for one basic income tax return 3 Financial Counselling (Confidential) Free Approximately $120 4 / session or enrollment Fee of 15% of total debt + monthly charge of $50 + cancellation fee 5 Term Life Insurance ($100,000 in coverage / 25 year old male / non-smoker) $6/month Varies $11 - $13 /month 6 1 CBC News (April 2012) / MoneySense Magazine (October 2012) 2 moneysense.ca – Where to find a fee-only Financial Planner 3 H&R Block 4 Credit Canada 5 debtfreesolutions.ca – Consumer Credit Counselling sample contract 6 Compulife Software Inc.

15. 15 Commercial Services CANEX CANEX.ca launched (2014) Operates 39 Outlets on Bases/Wings across Canada – 10 Retail – 8 SuperMarts (2 with petroleum) – 18 ExpressMarts (5 with petroleum) – 2 Grocery – 1 LiquorMart Sales of $130M in FY 13/14 Over 3.95M customer transactions annually 180 Concessions offering additional goods/services Contribution to B/W/U: $4.09M (FY 14/15)

16. 16 Commercial Services CANEX CANEX.ca – Delivering a consistent and familiar shopping experience ̶Featuring Pride of Association Kit Shop merchandise, Military affinity products & programs and brand name merchandise with extended aisle (certain categories) ̶Free shipping (with exceptions) and flexible options ̶Soon to be available the “CANEX No Interest Credit Plan” ̶Mobile friendly TACTIX Boutiques with Kit Shops and Pride of Association merchandise ̶Elite line of clothing and accoutrements No Interest Credit Plan: ̶12, 24 or 36 month plans (No money down, not even the taxes), 12 month payment plan: no hidden handling or administration fees (24 months: 2% ; 36 months: 3%) National vendor partnerships: ̶Tim Hortons, ARAMARK (Food Services), OK Tire, Pizza Pizza, Subway * New TACTIX boutique opening in the CANEX Esquimalt store (Fall 2015)

17. 17 Commercial Services CANEX RCN Requests → CANEX Provides: RCN Windbreakers Mess Dress Uniforms and Accessories Court Mounting CADPAT Merchandise S.W.A.T. Boots Elite Line clothing and Affinity Merchandise RCN Products in Development: High Collar Whites & Commanders Dress Shirt Split Toe Oxford Dress Shoes

18. 18 Commercial Services CANEX Tim Hortons Kiosks: A partnership for 20 years – with 19 new locations to roll out over the coming years The Personal Home & Auto Insurance: Coverage that fits your way of life. − Home: All policies include $5K coverage for military kit; $3K coverage for personal belongings while deployed outside Canada. Military Renters coverage for DND controlled quarters − Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire Discount (5% off premium), Students Rates, RV’s and more − Portability: If you should move, are transferred or retire within Canada Home Heating Oil Rebate Program: Discounts on regular delivered price of home heating oil – Participants save up to 8 cents per litre

19. 19 NPP Accountability Framework Compliance and assurance reviews to be conducted Use of NPP for Public responsibilities (e.g. coins) is not acceptable Lines of credit available to aid during ship deployments Disposal of NPP assets when decommissioning ships in altered circumstances requires CDS authority New NPP hospitality policy now in effect

20. Mission Through an integrated and individual-centric service delivery model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Armed Forces personnel and former personnel, their families and the families of the deceased. Ottawa 20 Joint Personnel Support Unit (JPSU)

21. 24 Integrated Personnel Support Centres across Canada, including Esquimalt and Halifax: Personnel support through multi-disciplinary staff and linkages to VAC, SISIP Financial, PSP, MFRC and Base/Wing agencies Responsive to Commanding Officers Return to Duty Program: Total accumulated Return to Duty is 1474 personnel. To date, 334 personnel have been returned to full time duty, and 828 personnel have been assisted in their transition. National Return to Duty averages: approximately 22% (FY 2014-2015) Casualty Administration and Advocacy: Home adaptations/special needs equipment, vehicle adaptations, home assistance ; Assistance through Funds Peer Support: Operational Stress Injury Social Support (OSISS), Soldier On, Injured Soldier Network, Helping Others by Providing Empathy (HOPE) Outreach & Education: Average 100 briefings a month across the country, training of approx 1,100 Designated Assistants per year 21 Joint Personnel Support Unit (JPSU)

22. Both the regional HQ and/or IPSC staff conduct the following Navy specific activities: Outreach briefings to Esquimalt and Halifax units on request, JNELP, INELP, ANELP, Cox’s AFT, NS/NL regional HQ participation in MARLANT Leadership Forum and in the Atlantic Naval Reserve Command Leadership conference A MARLANT and MARPAC Health and Wellness initiative Development of a local orders (via MARLANTGEN and MARPACORDs) RTW(RTD) in MARLANT IPSC services linked with VAC for specific Navy support 22 Integrated Personnel Support Centres (IPSCs) – Support to RCN

23. 23 Transition Services National Coordination of all Career Transition activities: – Second Career Assistance Network seminars, – Medical seminars, Long Term Planning seminars – Career Transition Workshops – Transition support and programs specific to ill & injured, – Publications/tools that support transition counselling. Liaise with other organizations: VAC, ESDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others. Canada Company – Military Employment Transition (MET) Program A one-stop self-directed web-portal for all things related to transition for serving and retired military members. Serving as a bridge between business and community leaders and the CAF/VAC. Includes Corporate Canada employers, Entrepreneurship, Education, Franchising opportunities and transition tools for members and employers. 137 Military Friendly employers, such as Amazon, BMO Financial Group, CN, Coca-Cola Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor Energy, Etc.

24. Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University, Enactus and Canadian Youth Business Foundation Prospect: Forces @ Work: Sustainable Job Placement Pilot Project H2H: Helmets to Hardhats Association of Canadian Community Colleges (ACCC) The Canadian Franchise Association: Military Veterans Program Forum for International Trade Training (FITT) In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force: Vocational Rehabilitation Program – Serving Members (VRPSM) Priority Hiring – Public Service Integrated Transition Plan 24 Transition Services

25. Serving and Former Regular Force and Primary Reserve Members One additional family member allowed in plot May apply for entry without further obligation Pre-arrangement services available 25 National Military Cemetery

26. To contribute to the well-being of military families, enabling a mission-ready force that protects Canadians and Canadian interests across the country and around the world. Military Family Services manages: Military Family Services Program, including funding and oversight of Military Family Resource Centres Family Information Line and www.familyforce.ca Children’s Education Management – education compensation and benefit entitlements, access to Canadian Armed Forces overseas schools and guidance counseling services 26 Military Family Services

27. Support for serving members (Regular and Reserve) and their families who face issues that arise due to conditions of service (i.e. mobility, separation, risk) Mental health support Child care Access to health care Spousal employment 27 Military Family Services Community integration Transition support Education transitions Special needs of loved ones

28. 28 Military Family Resource Centres – On Base, In Person 32 in Canada, with programs and services in the United States and Europe Third party, non-profit organizations located on Bases/Wings/Units or through outreach programs Provide services in both official languages Family Information Line (FIL) – Informed, Connected and Supported 1-800-866-4546 – Now 24/7 service, confidential, bilingual, information and supportive counselling 1,553 calls made to the FIL, 1,427 calls to the automated system that has deployment information (2014) www.FamilyForce.ca – For and about Canadian military families A portal to all MFRCs for local information, useful general information of interest to all Canadian military families 396,182 visits to the FamilyForce site (2014) Military Family Services

29. Military Families Fund − > 2,000 members annually receive individual/program support Soldier On Fund − Physical fitness supported for > 1,000 ill/injured members Hospital Comforts Fund − ~300 serving members annually receive support in hospital Operation Santa Claus − Deployed members (~2,600) receive a holiday gift package Boomer’s Legacy − “Helping our Soldiers Help Others” at home and abroad Natasha’s Wood Fund 29 Support Our Troops Programs

30. Supports former and currently serving members with a mental or physical injury/illness to adopt an active lifestyle through sport and recreation Over $2.3M has been disbursed to provide access to equipment, training and events allowing participants to: – learn a new sport such as skiing, horseback riding, fly fishing, and kayaking; – train with and compete against soldiers with similar injuries and illnesses from other nations; and – push their physical and mental limits through participation in regional and national sporting events. $3.5M has been raised by donations from Canadians, corporations and other organizations 30 Soldier On Fund

31. Soldier On Program Events 2015 31 Soldier On National Ski Camp (Mt Washington, BC) – Feb 3 rd Annual Allied Winter Sports Camp (Whistler, BC) – Feb Saddle Up Soldier On – RCMP (Ottawa, ON) – May Soldier On Multi-sport Camp (Esquimalt, BC) – May Soldier On National Golf Camp (GTA, ON) – May UK Help for Heroes Big Battle Field Bike Ride (FRA/UK) – Jun Soldier On National Fishing Camp (New Brunswick) – Jun St Andrews Legacy Golf (Scotland) – May/Jul/Aug Soldier On Range Camp (Meaford, ON) – Sep Canada Army Run (Ottawa, ON) – Sep Soldier On Trek (AB/BC) – Oct Soldier On Scuba (Halifax, NS) – Nov

32. The SOT Summer Camps provide an opportunity for children of military families to escape from the stressors of military life, with priority given to children of deployed personnel. In summer 2014, more than 570 children of military members enjoyed a complimentary week at Camp Maple Leaf, Muskoka Woods, and other camps across the country. The Military Families Fund has underwritten the cost of camp registrations. 2015 camp registration is now open. 32 SOT Summer Camps

33. Launched in January 2012 Program is available to CAF members (former and currently serving) who have sustained an injury or illness while serving in a Special Duty Area/Operation and who are in receipt of a VAC benefit as a result. Eligible members may apply for 1-week of accommodation at one of Shell Vacations Club’s 26 properties in Canada, the US and Mexico. Annually, more than 40 CAF members/families benefit from this program. 33 Vacations for Veterans Program

34. Key relationship with BMO, Bank of Montreal Personal Banking: Saves the current 10,000 members approximately $1 million in banking fees every year Customized Mortgage Plans and Student Line of Credit: Highly competitive rates ABM/ATM: Over 900 branches and 2681 ATMs across Canada so that you can easily receive uninterrupted service as you move SOT MasterCard: Contributed over $200,000 to morale and welfare programs and services since the inception of the Program Student Line of Credit: For post-secondary education Sponsorship: Army Run and many local programs Canadian Defence Community Banking Program (CDCB) 34

35. Official discount program of the CF Members can save at more than 26,000 locations locally, nationally and worldwide Travel and leisure / Everyday discounts Visit: www.cfappreciation.ca 35 CF Appreciation Program

36. CF R&R Club: Linked to US Armed Forces Vacation Club Linked to Gov Rewards and International Cruise Excursions Access to 3,500 accommodations in 80 countries starting at $369 USD per week Access to cruise lines, airlines, and 3,000 US golf courses at guaranteed low prices. 36 CF Appreciation Program

37. Confirms that an individual is a member of our One Community – One Million Strong Provides access to MW programs, services and facilities Over 125,000 CFOne Cards issued Multi-phased approach Phase 1: (22 Oct 13) access to the CANEX Loyalty Program and CF Appreciation Program Future Phases: expanded to include access to select PSP programs and services; administration of mess fees, access to clubs and activities, as well as other MW services. 37 CFOne Card

38. CFOne Card Benefits CANEX Rewards Program Easier to earn and redeem points Points balance printed on receipt Redeem points directly in-store CF Appreciation Program Discounts and savings at thousands of industry partners at locations locally, nationally and internationally Access to R&R Club which includes: –Armed Forces Vacation Club –Gov Vacation Rewards –Anderson Vacation 38

39. Questions? 39