1. Total Quality Management Instructor: Hank Sobah Leadership and Strategic Planning

2. What criteria make up an organization?

3. Organizational Structures u Autocratic u Paternalistic u Team Based u Collegial

4. Characteristics of Culture u According to The American Heritage Dictionary, culture is defined as: –“ the totality of socially transmitted behavior patterns, arts, beliefs, institutions, and all other products of human work and thought characteristic of a community or population” u Culture is definitely something that is mutually shared by all members of the group u Does is change or does it stay the same?

5. Leadership “A leader is a person you will follow to a place where you wouldn’t go by yourself.” Joel Barker, Futurist

6. Five Leadership Practices Common to Successful Leaders Taken from: The Leadership Challenge, Kouzes and Posner

7. Challenging the Process Search for opportunities Experiment and take risks Leadership is an active process Leaders are early adopters of innovation Leaders learn from their mistakes as well as their successes

8. Inspiring a Shared Vision Envision the future Enlist others Every social movement begins with a dream, it is the force that invents the future It is the desire to make something happen, to change the way things are, to create something no one has created before Leaders breath life into the hopes and dreams of others and enable them to see the exciting possibilities that the future holds To enlist people in a vision, a leader must know their followers and speak their language

9. Enabling Others to Act Foster collaboration Strengthen others Leaders do not achieve success by themselves Leaders build teams, encourage collaboration, and empower The effect of enabling others to act is to make them feel strong, capable, and committed then their energies will be used to produce extraordinary results

10. Modeling the Way Set the example Plan small wins Leaders must direct the course of action A job gives authority, behavior earns you respect Behavior must be consistent with state beliefs... Walk the talk Leaders act in ways that are consistent with their beliefs, they are persistent in pursuit of their visions, and they are always vigilant about the little things that make a big difference

11. Encouraging the Heart Recognize individual contribution Celebrate accomplishments Celebrate from time to time –the climb to the top is arduous and long, people become exhausted, frustrated, and disenchanted- they are often tempted to give up Genuine acts of caring draw people forward

12. Characteristics of Superior Leaders u Honesty u Competent u Forward Looking u Inspiring u Intelligent u Fair Minded u Broad Minded u Straight Forward u Imaginative u Dependable u Supportive u Courageous u Caring u Cooperative u Mature u Ambitious

13. Managers versus Leaders u Managers –Plan –Organize –Direct –Control u Leaders –Coach –Facilitate –Support –Delegate

14. The Communication Process Verbal Non Verbal

15. Recognition How does your organization show appreciation?

16. Strategic Quality Planning u Vision u Mission u Values u Objectives u Strategies u Goals u Actions u Outcomes

17. Vision u “ An image of our desired future” u The link to seeing is significant, the more richly detailed and visual the image is, the more compelling it will be u A desired future state for your organization in 3 - 5 - 10 years. u Keep it fluid, it will change as you learn more about yourselves u Align it with the entire work force, fragmentation and polarization will begin to disappear

18. Mission u Must connect with your overarching reason for existence u The main purpose of your organization; why it exists today

19. Values u The way in which your organization expects to travel to your desired future state; a behavioral roadmap

20. Objectives u What your organization will accomplish over the next year; within the existing strategic plan

21. Strategies u The ways in which your organization will accomplish stated objectives

22. Goals u Milestones for your organization as they relate to the strategies

23. Actions u The individual steps that you will follow to achieve the stated goals within the plan u Include responsibility party and timeframes u This step is quantifiable

24. Outcomes u The results that your actions are intended to produce u Can be broken down into first, second, and third generation results

25. Strategic Plan Vision: Mission: Value: Objective #1: Strategy #1: Goal #1: ActionsResponsibilityDate

26. Additional reading on Leadership u Covey (Principle-Centered Leadership) u Bracey Rosenblum Sanford Trueblood (Managing from the Heart) u John Maxwell (Laws of Leadership) u Peter Block (Stewardship) u Laurie Beth Jones (Jesus CEO) u Belasco & Stayer (Flight of the Buffalo) u John Kotter again (On what Leaders Really Do) u.....and of course any writings from our old friends P. Crosby, E.W.Deming, J. Juran.