1. ASPIRING TO WORLD CLASS PERFORMANCE Aubrey Joachim Principal Consultant Leading Edge Change Sydney, Australia AUSTRALIA

2. The basic challenge facing Sri Lanka, Sri Lankan businesses & Sri Lankan business managers is...... AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

3. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 To recognise that Sri Lanka is not an isolated island anymore......

4. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 Sri Lanka is part of a global environment and the global economy

5. Exponential technology development The information super-highway The proliferation of ‘big data’ The expanding knowledge economy The burgeoning service sector Is placing Sri Lanka on an Equal and competitive footing *The World is Flat – Thomas Friedman – NY Times Best Selling Author AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 How is this possible.....

6. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 To compete on the world stage...

7. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 To compete on the world stage... WORLD CLASS PERFORMANCE ! Is a MUST!

8. From resources to returns – effectively managing the organisational value chain AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

9. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 Sri Lanka is starting to appear on global investors radar screen The positives for Sri Lanka..... HSBC Global Research: Scouting the Frontier Markets – Asia’s Equity Frontiers – October 2012

10. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 The positives for Sri Lanka..... GDP 118Bn Agriculture 12% Industry 30% Services 58% Increasingly a service driven economy Tourism BPO

11. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 The positives for Sri Lanka..... Confidence Indicators Country Rankings: Global Competitiveness – 52 / 142 Doing Business – 89 / 185 Change Readiness – 22/60 Corruption Perception – 86 / 183

12. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 The challenge for Sri Lankan business managers! Emerging Asia’s Top 1000 (Mkt Cap) China518 1 $226B India1873$49B Indonesia8013$30B Malaysia7818$25B Thailand6111$31B Philippines5254$14B Pakistan11109$8B Vietnam7281$4B Kazakhstan3116$8B Sri Lanka2680$1.4B B’desh1362$2.7B

13. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 What does it mean to be World Class World Class Performance is performing at superior level in the field at competing priorities of: Quality Price Delivery speed Delivery reliability Flexibility Innovation

14. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 FOUNDATION WORLD CLASS PERFORMANCE

15. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION WORLD CLASS PERFORMANCE

16. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION ASSET INTEGRATION WORLD CLASS PERFORMANCE

17. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION INFORM ATION ASSET INTEGRATION WORLD CLASS PERFORMANCE

18. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION CAPITAL INFORM ATION ASSET INTEGRATION WORLD CLASS PERFORMANCE

19. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION PEOPLE CAPITAL INFORM ATION ASSET INTEGRATION WORLD CLASS PERFORMANCE

20. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION PEOPLE PROCESS ES CAPITAL INFORM ATION ASSET INTEGRATION WORLD CLASS PERFORMANCE

21. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION PEOPLE PROCESS ES CAPITAL INFORM ATION TECHNO LOGY ASSET INTEGRATION WORLD CLASS PERFORMANCE

22. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION PEOPLE PROCESS ES CAPITAL INFORM ATION TECHNO LOGY ASSET INTEGRATION MANAGEMENT PHILOSOPHY WORLD CLASS PERFORMANCE

23. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION PEOPLE PROCESS ES CAPITAL INFORM ATION TECHNO LOGY ASSET INTEGRATION QUALITY / TQM MANAGEMENT PHILOSOPHY WORLD CLASS PERFORMANCE

24. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION PEOPLE PROCESS ES CAPITAL INFORM ATION TECHNO LOGY ASSET INTEGRATION QUALITY / TQM MANAGEMENT PHILOSOPHY OPERATIONAL RESULTS WORLD CLASS PERFORMANCE

25. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION PEOPLE PROCESS ES CAPITAL INFORM ATION TECHNO LOGY ASSET INTEGRATION QUALITY / TQM MANAGEMENT PHILOSOPHY CYCLE TIME LEADERSHIP OPERATIONAL RESULTS WORLD CLASS PERFORMANCE

26. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION PEOPLE PROCESS ES CAPITAL INFORM ATION TECHNO LOGY ASSET INTEGRATION QUALITY / TQM MANAGEMENT PHILOSOPHY CYCLE TIME LEADERSHIP COST LEADERSHIP OPERATIONAL RESULTS WORLD CLASS PERFORMANCE

27. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION PEOPLE PROCESS ES CAPITAL INFORM ATION TECHNO LOGY ASSET INTEGRATION QUALITY / TQM MANAGEMENT PHILOSOPHY CYCLE TIME LEADERSHIP COST LEADERSHIP OPERATIONAL RESULTS MARKET REQUIREMENTS WORLD CLASS PERFORMANCE

28. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION PEOPLE PROCESS ES CAPITAL INFORM ATION TECHNO LOGY ASSET INTEGRATION QUALITY / TQM MANAGEMENT PHILOSOPHY CYCLE TIME LEADERSHIP COST LEADERSHIP OPERATIONAL RESULTS AGILITY MARKET REQUIREMENTS WORLD CLASS PERFORMANCE

29. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION PEOPLE PROCESS ES CAPITAL INFORM ATION TECHNO LOGY ASSET INTEGRATION QUALITY / TQM MANAGEMENT PHILOSOPHY CYCLE TIME LEADERSHIP COST LEADERSHIP OPERATIONAL RESULTS AGILITY VIRTUAL RELATIONS MARKET REQUIREMENTS WORLD CLASS PERFORMANCE

30. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION PEOPLE PROCESS ES CAPITAL INFORM ATION TECHNO LOGY ASSET INTEGRATION QUALITY / TQM MANAGEMENT PHILOSOPHY CYCLE TIME LEADERSHIP COST LEADERSHIP OPERATIONAL RESULTS AGILITY VIRTUAL RELATIONS MARKET REQUIREMENTS INDIVIDUALISED CUSTOMER SATISFACTION WORLD CLASS PERFORMANCE

31. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION PEOPLE PROCESS ES CAPITAL INFORM ATION TECHNO LOGY ASSET INTEGRATION QUALITY / TQM MANAGEMENT PHILOSOPHY CYCLE TIME LEADERSHIP COST LEADERSHIP OPERATIONAL RESULTS AGILITY VIRTUAL RELATIONS MARKET REQUIREMENTS CUSTOMERISATION INDIVIDUALISED CUSTOMER SATISFACTION WORLD CLASS PERFORMANCE

32. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 CUSTOMER EXPECTATIONS FOUNDATION PEOPLE PROCESS ES CAPITAL INFORM ATION TECHNO LOGY ASSET INTEGRATION QUALITY / TQM MANAGEMENT PHILOSOPHY CYCLE TIME LEADERSHIP COST LEADERSHIP OPERATIONAL RESULTS AGILITY VIRTUAL RELATIONS MARKET REQUIREMENTS CUSTOMERISATION INDIVIDUALISED CUSTOMER SATISFACTION WORLD CLASS PERFORMANCE DOING THINGS RIGHT DOING THE RIGHT THINGS RIGHT DOING THE RIGHT THINGS

33. Setting a strategic vision for your organisation AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 WHERE ARE YOU? WHERE DO YOU WANT TO BE? HOW DO YOU GET THERE? Eg. Pol Polman’s vision

34. Strategy is...... AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 A continuous journey Strategising is not..... An isolated event Strategy..... Permeates throughout the organisation

35. Effectively managing performance outcomes - to deliver strategy AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 DATA ANALYTICS

36. Getting the best from your people AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 Selecting the right people Training & development Empowering staff Exploiting HR Analytics Reward & recognition Recognise that HR is an appreciating asset

37. Getting corporate governance issues right AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 Right boards and board structures doing the right things and doing things right Correct processes across the organisation Ethical behaviours across the organisation Meeting all compliance and regulatory requirements – globally Establishing strategic scorecards Managing Risk Driving sustainability – CSR and environmental

38. Director’s roles in corporate governance AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 External Role Internal Role Compliance RolePerformance Role Past/PresentFuture Provide Accountability Strategy Formulation Monitoring and Supervising Policy Making Robert I. Tricker

39. AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013 A WORLD CLASS STRUCTURE INFORMATION SYSTEMS FLEXIBLE/VIRTUAL ORGANISATIONS CREATIVE HRM CONTINUOUS IMPROVEMENT GOVERNANCE CUSTOMER BASED MANAGEMENT WORLD CLASS PERFORMANCE

40. Questions & Discussion AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013