1. Applied ICT GCSE UNIT 2 ICT in ORGANISATIONS

2. Discussion As part of this unit you will need to investigate an organisation or a department within an organisation to see how it uses ICT Think of several organisations that you have close contact with Do any of your family members work for an organisation?

3. Organisation - definition What is an organisation? a group of people who work together for a common purpose can be as small as a group of 3 or a multinational corporations employing thousands the shops you go to, the hairdressers, hospitals, school, colleges, charities – all are organisations

4. Aims of an Organisation To provide a product To provide a service If commercial, to make a profit

5. Discussion What are the objectives of:- The Royal Navy Oxfam Hospital Trust A local builder?

6. Main functions of an Organisation All businesses carry out the following functions:- Sales Purchasing Finance Operations

7. Discussion Does a hairdressing salon carry out these four functions? Does a brass band carry out these functions?

8. Uses of ICT Most organisations cannot exist without computers for the following purposes:- Communication –with whom? –how? Manage and control processes –how? Manage finance, payroll, budgeting, reporting, processing transactions –why? Stock control –of what? Marketing –what? –how?

9. ICT in Communication Newsletters Company Intranet Videoconferencing Internal memos/letters/formal documents External communication with customers, bank, suppliers, Inland revenue using – voicemail, fax, e-mail, teleconferencing, mobile phones, text messaging etc

10. Discussion What are the advantages /disadvantages of using videoconferencing What are the advantages /disadvantages of fax transmission? How does a fax work? What are the advantages /disadvantages of using e-mails as opposed to using the telephone?

11. ICT in Sales/Purchasing Orders made by EDI Orders made by fax, mail, phone Made on the Sales Order Processing system Paperwork generated – picking note, invoice, despatch note, delivery note Customer queries – Software – special designer software – keeping track of your transactions Stock control Purchasing

12. Discussion What items of information do you think would be stored about each item of stock by the manufacturer? What items of information need to go on to the customer invoice? What information needs to be kept about each stock item? What stock transactions will be recorded?

13. ICT in Finance Credit Control Supplier payments Budgeting and forecasting Payroll

14. Discussion What type of software would be useful for preparing a budget? What features of the software make it particularly useful?

15. ICT in Production Robots in industry – sensors, microprocessor, actuators Computer control – Input/Process/Output Computer monitoring – hospitals, environment (Thames Barrier) Production Control Computer Aided Design - CAD Computer Aided Manufacture - CAM

16. ICT in Marketing Market Research Advertising Creating a website Direct Mail

17. ICT in the background System maintenance Backups Jobs – technician, network manager