1. John van der Giezen and Fred Yasso

2. In societies that have very strong oral traditions, stories are very important. Stories provide knowledge, education and promote ideas and values.

3. Strong Relationships are important for building positive experiences. Positive experiences creates positive narratives. Relationship building blocks; * Communication * Building Reputation * Building Capacity * Providing Options (Not Directions)

4. * What is the best way to start good communication? * How is communication different? * From person to person, not POSITION to patient * By following cultural protocols (start with the elders/leaders) Communication is an integral part of good relationships

5. Positive relationships are built on; * Dignity * Trust * Honesty * Caring * Understanding Positive relationships enhances the reputation of your service

6. * Build reputations from individuals up to service level * Reputation of your service is reflected in the reputation of your employees * If your workers have a reputation that is negative in the community service provision suffers

7. * Provision of Mental Health services needs to be in consultation with patients (not by directing) * Identify all the options to enable people to make their own choices (trust) * Wrong choices can occur, but that’s not the end of the story if you have a positive relationship.

8. * Building the capacity of patients to deal with life, make choices, identify options. * Builds resilience * Develops confidence * Develops independence and self esteem

9. Building Relationships are built by; * Communication * Building Reputation * Building Capacity * Providing Options (Not Directions)

10. * Ensuring your workers have the skills to build and maintain positive relationships is integral * Looking after the basics of relationship building will enhance the story of your service in the community * Positive Narratives about your service will lead to better outcomes