1. Computerised Business Systems, Inc. Charlie G. Hinders President Softwar e Solutions FOR THE TELECOMMUNICATIONS INDUSTRY

2. Who is CBSI?  Midwest based company  Over 20 years of experience in the telecommunications industry.  Current clients located both here and abroad.  Software engineers using the latest technology  Customer Service responsive to your needs and unique configuration

3. CTS PRO  Remote poll data directly from switches and other equipment.  Collects, summarizes and organizes data into a readable format.  Windows environment with no programming experience needed.  Accommodates multiple ports  Supports Poisson, Neal-Wilkinson and Erlang grade of service tables  Operates on standard TCP/IP network

4. CTS PRO - Benefits  Forecasting and provisioning of future needs.  CIC Search Module  Provides ratio studies  Archives data for future reports  Facilitates service problem analysis  Writes an explanation of all occurring events within the system.

5. CTS PRO Why does the administration like it?  Supports the planning of long and short- term objectives  Shows which exchanges require increase  Provides performance evaluation  Maximizes Engineering Efficiency  Facilitates good service  Reduces labor cost

6. CTS PRO How does it help with maintenance?  Engineering reports which show equipment failure  Routine Maintenance  Problems with trunks

7. CTS PRO A data bank of information  Consumer calling patterns  Period of calls  Heavy and low traffic routes  Average hold times etc.  Performance evaluation of :  Exchanges  Zones  Territories

8. CTS PRO A data bank of information  Usage of capacity within an exchange  Capacity over an entire network  Overutilized trunks/Underultilized trunks  Determines average busy hour usage  Daily, monthly or user-specified periods  Detailed overflow information about a specific traffic group for any selected threshold.

9. CTS PRO Reports Three Most Popular Reports  Bouncing Busy Hour Trunk Requirements Report  10 High Busy Average Trunk Requirements Report  Overflow Exception Report

10. CTS PRO Reports Customer Service Reports  Hourly Customer Data Report (Minutes)  Summary Report  Summary Report (with Busies)  Detailed Business Hour  Daily Summary

11. CTS PRO Reports Billing Reports  Summary Report  Monthly Busy Hour Trunk Report with Daily Totals  Selected Fields Daily Summary Report  Selected Fields Summary Report

12. CTS PRO Reports User-Defined Reports  Selected Fields Reports  Hourly (DLU)  Daily Summary (CIDT)  Summary (CIDT)  Daily Summary (Failure to Match)

13. CTS PRO Reports User-Defined Reports (cont.)  Selected Field Reports (cont.)  Summary Report (Failure to Match)  Hourly Report (Total Calls)  Daily Summary Report (Total Calls)  Summary Report ( Total Calls)

14. CTS PRO Reports Network Operations Reports  Summary Report  Detailed Bouncing Busy Hour Report  Bouncing Busy Hour Report with Summary  Daily Percent of Engineered Capacity

15. CTS PRO Reports Network Operations Reports (cont.)  Summary % of Engineered Capacity  Summary % of Engineered Capacity with Overflow  Trunk Capacity Expectation  Percent of Engineered Capacity Summary (HBH)  Monthly Busy Hour Trunk Report with Daily Totals

16. CTS PRO Next Steps CALL TO SCHEDULE AN IN-HOUSE DEMO! No-obligation and at our expense! We will create a proposal customized to meet your needs and unique configuration. (800) 898-8601 Ask for Charlie or Patti!