1. e-Business Innovation in Governmen t Shirley-Ann George Vice Chairman, E-Commerce/Telecommunications Committee Cdn Chamber of Commerce/Cdn Intl. Chamber of Commerce IBM Canada Ltd. sageorge@ca.ibm.com Public FTAA.ecom/inf/131 June 3, 2002 Original: English

2. Overview of Paper Transformation of e-government and e-business –Comes in Four Waves Canada – Making GoL Work Wave One and Two –Moving Info to Web –Enhancing Access and Usability Wave Three –Re-engineering Processes around Citizens/Businesses Wave Four –Becoming a Knowledge Provider IBM – Learning from our Experience Success Factors

3. l Collectively, governments around the globe... represent the world's largest... l workforce... l budget... l technology infrastructure l retail/distribution system l Governments will shape the future of the digital economy by the pace and innovation they display in implementing e-government and bringing new businesses and citizens into the Internet world l G2C, G2B, G2E, G2G E-Government – need for leadership ….

4. Business & Government Transformation l Moving information / services to the Web l Enhancing and expanding access and usability l Re-engineering processes around the customer l Becoming a knowledge provider for customers and employees Wave

6. Canada Canada Making ‘Government on Line’ Work www.gol-ged.gc.ca

7. On-line services must be: n Accessible n Direct Benefit n Private & secure n Shaped by Canadians ’ Consultations n Coordinated n Collaborative n Transformative n Innovative Canada GOL Imperatives are Changing...

8. Implementing GOL - 5 Part Action Plan n On-line Delivery n Common Infrastructure n Policy Framework & Standards n Client Driven n Concerted approach to Human Resources

9. n Application integration services n Security & authentication services n Messaging, Directory, and Network services n Architecture and planning services Building a Common Infrastructure... Corporate Governance is Essential to Success n Political & Sr Management accountabilities n Coordinated action plan with specific targets n Common infrastructure, metrics and monitoring

10. Departmental perspective Automation of existing services Services provided in silos Discrete solutions Program-by-program access Citizen/User driven Rethinking service delivery Fully integrated end-to-end services Shared / common solutions Single-window access Current Situation User/Client Focus GOL Goal... Transformation