1. Digital Government & Development: Issues for Research and Policy Anthony M. Cresswell Center for Technology in Government University at Albany

2. Growing Links: Government, Technology, Development n World Bank Development Gateway (www.developmentgateway.org) n OECD (OLIS net, Communications Outlook) European Union (europa.eu.int) European Union (europa.eu.int) n US Federal Government (www.doc.gov/eda/) n US States (www.doc.gov/eda/html/2e1_statelinks.htm)

3. Lack of Consistent Strategies or Models

4. Approaches to the Puzzle n Understanding the domain of Digital Government n Understanding the components of Digital Government n Examining the links between Digital Government and development

5. Policy ManagementTechnology Domain of Digital Government

6. Policy Domain law, economics, demographics, culture, politics, societal & program goals, stakeholders, constituencies

7. Management Domain organizational structure, human resources, funding, change processes, business processes, decision processes, information flows

8. Technology Domain computing, collaboration & networking tools for information collection, processing, storage, sharing, analysis, integration, and knowledge management

9. Policy Domain of Digital Government

10. Policy Management Domain of Digital Government

11. Policy ManagementTechnology

12. Competing Views of Digital Government Application of advanced technology vs. Advanced application of technology

13. Components of Digital Government E-services E-commerce E-democracy E-management

14. E-services n 24 x 7 n self-service n more responsive n more customized n organized by need, not organization chart

15. E-services: @ccess Washington

16. E-commerce n government to business n citizens to government n government & business n nonprofit contracting n electronic catalogs n procurement cards n e-mall

17. E-commerce: IRS e-file

18. E-democracy n electronic voting n virtual town meetings n cyber campaigns n constituency services n cyber polls n electronic access to info n community forums

19. E-democracy: Santa Monica PEN

20. E-management n virtual organizations n knowledge networks n electronic records n digital libraries n data management & analysis

21. E-management: NYC Compstat

22. What Roles can Government Play in Economic Development ? n Marketer n Facilitator n Financier n Investor/Entrepreneur n Regulator

23. Marketing to Developers n Advertising business opportunities & advantages n Providing information resources n Publicizing human resources n Publicizing quality of life

26. Facilitating Development n Building e-commerce with government n Creating partnerships & brokering collaboration n Providing decision support and analysis n Job training

27. San Carlos, CA Virtual Development Tour

29. Financing and Providing Incentives n Tax incentives and concessions n Economic development zones n Utility regulation n Favorable tax policies and levels

30. Home of the Rural Empowerment Zone and Enterprise Community Program

31. Direct Investment n Building out infrastructure n Building public facilities n Grants and development projects n Support for R&D, education

32. European Union Development Programs

33. Regulation n Zoning n Permitting n Planning n Information Policies (FOIA, privacy, public access/ownership)

34. Redmond, WA Comprehensive Plan

35. Research & Policy Issues n What is the best role for government v. the private and non-government sectors? n How to deal with limited access and resources: the digital divide? n Why so few success stories?

36. The Digital Divide: A Global Issue

37. What Role for Private and Non-Government Agencies?

38. Why so few digital government success stories? n Technology is necessary but not sufficient n We still need the right –leadership –management strategies –organizational structures –cross-boundary relationships –financing mechanisms –policies –public acceptance

39. Barriers to a Digital Government “ Many of the barriers to realizing the benefits of IT are not technical, but rather occur when social, political, or legal issues arise as attempts are made to deploy and adopt the IT and its applications.” - PITAC Interim Report, August 1998

40. Other observations n “In the on-line world, political boundaries are largely irrelevant.” Governing n “Technology is not the issue...it’s building a sense of community & governance.” Gary Lambert, leader of multi-state e-mall n “Government organizations represent almost stunning diversity.” CTG state-local project

41. Center for Technology in Government www.ctg.albany.eduinfo@ctg.albany.edu