1. Business Letters Mrs. Tanner

2. Why do we need to write business letters? The key to communication Business to Business Individual to Business Business to Individual Accomplish a goal Earn a business’ respect Get what we want!

3. Step 1 – Letterhead or Typed Heading Company Letterhead Includes logo, slogan, or other identifying items Address, phone number, and other contact information Use a 2 inch top margin and 1 inch side margins Typed Heading Consists of a typed return address Should also include the name of the sender Email, phone, etc. Use a 1 inch top margin and 1 inch side margins

4. Step 1 - Typed Heading Type your name and press Enter Type the address (Notice the format of the address. You should ALWAYS format addresses like this.) Press Enter Student Name Ken's Cheese House 34 Chatley Avenue Seattle, WA 98765

5. Step 2 - Date Immediately under the heading Type today’s date Then press Enter 4 times (QS) - 3 blank lines Student Name¶ Ken's Cheese House ¶ 34 Chatley Avenue ¶ Seattle, WA 98765 ¶ February 30, 2020 ¶ ¶

6. Step 3 – Inside Address Inside Address is who the letter is TO Type the name and address of the person the letter is to Include position and company name Press Enter twice (DS) – 1 blank line February 30, 2020 ¶ ¶ Fred Flintstone ¶ Sales Manager ¶ Cheese Specialists Inc. ¶ 456 Rubble Road ¶ Rockville, IL ¶ ¶

7. Step 4 – Salutation or Greeting After the Inside Address and a double space (DS) Type the Salutation or Greeting Press Enter 2 times (DS) – 1 blank line Fred Flintstone¶ Sales Manager ¶ Cheese Specialists Inc. ¶ 456 Rubble Road ¶ Rockville, IL ¶ ¶ Dear Mr. Flintstone: ¶ ¶

8. Step 5 - Body After the Salutation and a double space Type the body of the letter Double Space (DS) between paragraphs Double Space at the end (DS) Dear Mr. Flintstone:¶ ¶ With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856 ¶ ¶ The order will be shipped within three days via UPS and should arrive at your store in about 10 days. ¶ ¶ Please contact us again if we can help in any way. ¶ ¶

9. Part 6 – Complimentary Close Type the Complimentary Close Press Enter 4 times (QS) – 3 blank lines The writer’s signature goes here Please contact us again if we can help in any way. ¶ ¶ Yours Sincerely, ¶ ¶

10. Part 7 – Writer’s Identification Make sure there are 3 spaces after the Complimentary Close Type the Writer’s Identification including position Press Enter twice (DS) Yours sincerely, ¶ ¶ Student Name¶ Director of Ken's Cheese House ¶ ¶

11. Part 8 – Reference Initials Type reference initials Reference initials are the initials of the person typing the letter. They are always lower case Kenneth Beare ¶ Director of Ken's Cheese House ¶ ¶ si¶ ¶

12. Part 9 – Notation (optional) Notations include who copies are being sent to or other items enclosed in the letter. Notations are a double space (DS) below the reference initials Cheese House ¶ ¶ si¶ ¶ Enclosure: Invoice

13. Review Fill out the worksheet to help you remember the previous information 1.Typed heading 2.Date 3.(QS) – 3 blank lines 4.Inside Address 5.(DS) – 1 blank line Student Name¶ Ken's Cheese House¶ 34 Chatley Avenue¶ Seattle, WA 98765 ¶ February 30, 2020 ¶ ¶ Fred Flintstone¶ Sales Manager¶ Cheese Specialists Inc.¶ 456 Rubble Road¶ Rockville, IL¶ ¶

14. Review Fill out the worksheet to help you remember the previous information 6.Salutation 7.(DS) – 1 blank line 8.Body 9.(DS) – 1 blank line 10.Body 11.(DS) – 1 blank line 12.Body 13.(DS) – 1 blank line ¶ Dear Mr Flintstone:¶ ¶ With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856.¶ ¶ The order will be shipped within three days via UPS and should arrive at your store in about 10 days.¶ ¶ Please contact us again if we can help in any way.¶ ¶

15. Review Fill out the worksheet to help you remember the previous information 14.Complimentary Close 15.(QS) – 3 blank lines 16.Writers Signature 17.Writers Identification 18.(DS) – 1 blank line 19.Reference Initials 20.(DS) – 1 blank line 21.Notation ¶ Yours sincerely,¶ ¶ Kenneth Beare¶ Director of Ken's Cheese House¶ ¶ si¶ ¶ Enclosure: Invoice¶