1. Copyright © 2008 Wadsworth / Ch. 8 The Employment Interview 8 8 Eighth Edition

2. Copyright © 2008 Wadsworth / Ch. 8 RadioShack’s Resume Woes RadioShack CEO’s Resume Falsifying Information Chris Gardner/Associated Press

3. Copyright © 2008 Wadsworth / Ch. 8

4. Job-hunting success rates (in percentages)... *10-20% in finance, health care, engineering, or IT

5. Copyright © 2008 Wadsworth / Ch. 8 The most successful job-hunting method Before a job interview, conduct 10-40 information interviews Information interviews provide: --Specific information --Feedback --Referrals © Jason Harris

6. Copyright © 2008 Wadsworth / Ch. 8 --Formatted to look attractive rather than to be scanned by computers or stored electronically. --Organized in the functional, chronological, or combination (hybrid) styles. --Formatted to look attractive rather than to be scanned by computers or stored electronically. --Organized in the functional, chronological, or combination (hybrid) styles. Conventional (paper) resume

7. Copyright © 2008 Wadsworth / Ch. 8 The following basic information is suggested... Name, address, phone numbers Objective or position desired Education Areas of knowledge Job experience Other information if shows character & is job-related © Jason Harris

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9. Conventional (paper) resume “computer friendly” format A conventional paper resume that has been altered into a “computer friendly” format for electronic storage, searching, and downloading. Scannable (paper) resume

10. Copyright © 2008 Wadsworth / Ch. 8 The following basic information is suggested... Keyword summary (also called tags) Awards & professional affiliations Experience Education

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12. Conventional (paper) resume Scannable (paper) resume Comes in two formats: plain text resume --The ASCII plain text resume is “bare bones” & designed to be pasted into an e-mail message. rich text resume --The ASCII rich text resume is the conventional or scannable resume saved in rich text format and sent as an attachment. Comes in two formats: plain text resume --The ASCII plain text resume is “bare bones” & designed to be pasted into an e-mail message. rich text resume --The ASCII rich text resume is the conventional or scannable resume saved in rich text format and sent as an attachment. E-mail (ASCII) resume

13. Copyright © 2008 Wadsworth / Ch. 8 The following basic information is suggested... Keyword summary (also called tags) Experience Education Awards & professional affiliations For plain-text resumes: --use only keyboard characters --avoid boldface, italics, underlines, bullets, etc. --use hard return at end of each line

14. Copyright © 2008 Wadsworth / Ch. 8 When Preparing a Plain Text Resume...

15. Copyright © 2008 Wadsworth / Ch. 8 Conventional (paper) resume Scannable (paper) resume E-mail (ASCII) resume electronic portfolio An electronic portfolio that includes a variety of resumes as well as links to additional information all posted to your personal website. Web (HTML) resume

16. Copyright © 2008 Wadsworth / Ch. 8 The following basic information is suggested... Name, e-mail address & objective/goal A link to your ASCII resume A link to your professionally formatted resume A link to multimedia (video clip or PowerPoint) Links to information that showcases qualifications & abilities Only job-related information

17. Copyright © 2008 Wadsworth / Ch. 8 Preparing a Web Resume

18. Copyright © 2008 Wadsworth / Ch. 8 Address to a specific person Begin with greeting & position sought Provide personal information & capabilities without repeating resume End by requesting interview Give phone number & availability Use correct grammar © Jason Harris

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20. Have positive attitude Dress for the occasion --Create a positive impression --Use impression management techniques NOVA Development

21. Copyright © 2008 Wadsworth / Ch. 8 Speak rapidly and forcefully Look directly at interviewer Nod head in positive manner Gesture and smile often Lean forward, maintain comfortable postures Successful interviewers were more likely to... © Jason Harris

22. Copyright © 2008 Wadsworth / Ch. 8 The non-structured interview The structured interview The hostile or stress interview The group interview The video or virtual interview Typical interview types include... © Jason Harris

23. Copyright © 2008 Wadsworth / Ch. 8 Use active, positive, concrete language Describe weaknesses/disabilities positively Support answers with examples Use humor when appropriate Use jargon common to field Successful job applicants... Bob Daemmrich/The Image Works

24. Copyright © 2008 Wadsworth / Ch. 8 Anticipate, plan & practice answers to these & other questions...

25. Copyright © 2008 Wadsworth / Ch. 8 Anticipate, plan & practice answers to these & other questions...

26. Copyright © 2008 Wadsworth / Ch. 8 Some possible questions include...

27. Copyright © 2008 Wadsworth / Ch. 8 Be prepared to follow up Send thank-you note Responsibilities of interviewee... © Jason Harris

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29. Show high levels of nonverbal immediacy (especially, eye contact & open posture) Ask open questions & give time for answers Listen to interviewee answers Limit interruptions Interviewees prefer interviewers who... Michael Malyszko/Taxi/Getty Images

30. Copyright © 2008 Wadsworth / Ch. 8 Contact interviewee before interview Plan the environment Organize the interview carefully (opening, question/response, & closing) Ask only lawful questions > Responsibilities include... © Jason Harris

31. Copyright © 2008 Wadsworth / Ch. 8 All questions must be job-related The same basic questions must be asked of all applicants EEOC guidelines for lawful interview questions... © Jason Harris

32. Copyright © 2008 Wadsworth / Ch. 8 Do you own, lease, or rent your home? You sound Asian--are you from Japan? Are you pregnant or planning a family? What religious holidays do you observe? Are you married, divorced, or single? Of what clubs are you a member? Why are the following questions unlawful? (More questions follow)

33. Copyright © 2008 Wadsworth / Ch. 8 8 8 Lawful & Unlawful Questions More questions on page 239; answers at back of book

34. Copyright © 2008 Wadsworth / Ch. 8 Contact interviewee before interview Plan the environment Organize the interview carefully (opening, question/response & closing) Ask only lawful questions Responsibilities include... Listen carefully to interviewee Clarify and verify responses © Jason Harris

35. Copyright © 2008 Wadsworth / Ch. 8 8 8 How well does this job applicant answer his interview questions? (text also on p. 242) © Jason Harris

36. Copyright © 2008 Wadsworth / Ch. 8 8 8