1. Resume Reading What to look for:  spelling/grammatical errors  address/phone legitimate? local? Email? Name?  gaps in employment look at beginning/ending dates months-years in between?  Education completed? length? involvement?

2. Resumes Reading Questions  How much time on each?  What is the purpose? Points to Consider  Huge Liability  How long will they stay?  You must discern – correct fit?  Life can be easier with the correct hire

3. Resumes: What to look for.  Experiences kitchen? dining room? hotel? Other - is that okay?  Responsibilities? Handle cash? Close/open? Number of people under? Hire/fire? Trained?

4. Resumes: What to look for.  progression upward? downward? flat?  does it make sense? Good job/position followed by lesser? (not) Working for family? Working and in school at same time? Many areas of the country?

5. Resume Reading Verify Verify Verify!!!!!  agency  make a few phone calls  references? - call others  think of what you are trusting them with? Application - does it match resume? Interview Questions  verify all information on application/resume  class question: what are good interview questions?

6. Reference/Background Checks Why do reference checks if they have a low validity as a selection device?  Negligent Hiring  Protect assets of the business  Verify accuracy of application & interview answers  Provide additional information about applicant

7. Reference/Background Checks Q: What can you do if there is a chance of losing the applicant while you are doing the reference check? Q: Should you call “Personal References?” Q: What types of information should you collect? Q: Will employers give more than name, rank & “serial number”?

8. What to verify… Education  easy to verify Criminal Conviction Records  arrest records considered discriminatory  is it job-related? Credit History  Class Q: How do you feel about this? Driving record  if job relevant Letters of Rec.  Details on the next slide

9. Letters of Reference Q: Is a Reference Letter valuable? Yes, if very specific to a task,  and has contact info No, if very general;  may have been part of settlement for discrimination complaint;  is the person who wrote it likely to have known the applicant? Could it have been forged? Not likely to be read during first review of applications & resumes.