1. Chapter 7: Types of Interviews

2. Information-Gathering Interview Types –Investigative –Survey –Diagnostic –Research –Exit

3. Information-Gathering Interview Approach –Collect background information –Define interview goals & questions –Choose right interviewee

4. Career Research Interview Value of personal contacts –Conduct research –Be remembered –Gain referrals Choosing interviewees Contacting interviewees Following up

5. Employment Interview Pre-Interview Steps Conduct background research Contact potential employers –Cover letter –Resume

6. Employment Interview Pre-Interview Steps Prepare for formats –Panel interview –Stress interview –Audition interview –Behavioral interview Think constructively

7. Employment Interview During the Interview Anticipate key questions –Educational background –Work experience –Career goals –Personal traits –Knowledge of organization & job

8. Employment Interview During the Interview Respond to employer’s needs & concerns Be honest Emphasize positive

9. Employment Interview During the Interview Back up answers with evidence (PAR) –Problem –Action –Result Keep answers brief

10. Employment Interview During the Interview Be enthusiastic Have your questions answered Rehearse interview

11. Employment Interview Thank-you letter –Demonstrates courtesy –Reminds employer of you –Provide facts –Reminder of promises –Correct misunderstandings Post-Interview Follow Up

12. Employment Interview Interviewing and Law BFOQ Responding to illegal questions –Answer –Seek explanation –Redirect –Refuse to answer

13. Performance Appraisal Interview Definition and Importance Let employee know where he/she stands Develop employee skills Improve employment relationship

14. Performance Appraisal Interview Help management learn employee point of view Counsel employee Set goals for future Definition and Importance

15. Performance Appraisal Interview Steps in Appraisal Process Review progress Discuss successes, problems, and needs –Accurate feedback –Job-related feedback Set goals Review and respond