1. (1) ARTICULATE RESULTS (2) SET PERFORM. MEASURES (3) COLLECT DATA (4) REPORT DATA (5) ANALYZE RESULTS Career Tracking and Advancement: BACHs Data Collection, Reporting & Analysis Strategies Pamela Paulk, Chair, BACH Board of Directors Ronald Hearn, BACH Executive Director Barbara Hopkins, Principal, Quick Study Consulting, LLC

2. (1) ARTICULATE RESULTS (2) SET PERFORM. MEASURES (3) COLLECT DATA (4) REPORT DATA (5) ANALYZE RESULTS RESULTS - BASED ACCOUNTABILITY End conditions: The ways in which customers are better off when your program works as it should. Performance Management: Managing the performance of your program so that your customers are better off. Healthcare institutions, Underemployed workers Performance Measures: % of individuals who are retained for 2 years; % of individuals who advance to new jobs. For the BACH Coaching Program, Five Steps

3. (1) ARTICULATE RESULTS (2) SET PERFORM. MEASURES (3) COLLECT DATA (4) REPORT DATA (5) ANALYZE RESULTS

4. (1) ARTICULATE RESULTS (2) SET PERFORM. MEASURES (3) COLLECT DATA (4) REPORT DATA (5) ANALYZE RESULTS

5. (1) ARTICULATE RESULTS (2) SET PERFORM. MEASURES (3) COLLECT DATA (4) REPORT DATA (5) ANALYZE RESULTS Results: If our coaching program works as it should, how will our hospital and incumbent worker customers be better off? Improved rates of retention for coaching participants (& lower turnover/vacancy rates for hospitals); Improved rates of job advancement and wage gain for coaching participants.

6. (1) ARTICULATE RESULTS (2) SET PERFORM. MEASURES (3) COLLECT DATA (4) REPORT DATA (5) ANALYZE RESULTS Performance measures are data elements that tell us whether were achieving results. All performance measures that have ever existed … in the history of the universe can be derived from thinking about the quantity and quality of effort and effect. Mark Friedman, Trying Hard is Not Good Enough, p. 67. How Much? Number of incumbent workers in coachees; Number of coachees in an education or training program. How Well? Number of coachees with IDPs; Number of coachees completing training; Number training completers who received a license or certification. Better Off? Number of coachees retained for x months; Number of coachees who advanced to a new job; Number of coachees who achieved a wage gain. Percent of coachees retained for x months; Percent of coachees who advanced to a new job; Percent of coachees who achieved a wage gain. QUANTITY QUALITY EFFECT EFF0RT A DB C Importance Scale (Most to Least): A, B, C, D Control Scale (Most to Least): D, B, C, A We have the least control over the most important measures. Mark Friedman, Trying Hard is Not Good Enough, p. 77.

7. (1) ARTICULATE RESULTS (2) SET PERFORM. MEASURES (3) COLLECT DATA (4) REPORT DATA (5) ANALYZE RESULTS EffortsOutcomes Provide Coaching Enrolled Complete/Update IDP Update employment Date, Institution, Coach Completed/updated/not yet working on Job/wage/date Track Participation in Training (Certified Medicine Aide, Employability Skills Training, Medical Practice Associate, 2yr college, 4 yr college, Bridge, Soft Skills, School at Work, CNA, Computer Skills, CPR, Medical Terminology, Nurse Extender, Pharmacy Technician, Radiology Technician, Respiratory Therapist, Medical Coding, Surgical Technician) Applied Enrolled Dropped out (academic, personal/family, work schedule) Dismissed Completed Passed licensure/certification exam Received license/certification Provide Career Advancement Services 1.Academic Assessment 2.Career Interest Assessment 3.Career Mapping 4.Financial Aid/Tuition Assistance 5.Goal Setting Job Application Assistance 6.Resume/Interview Skills 7.Complete/Update IDP Minutes of service provided, with capacity to add notes to each record. Provide Retention Services 1.Conflict Resolution 2.Daycare Assistance 3.EAP Referral 4.Goal Setting 5.Housing Assistance 6.Improving Attendance 7.Job Performance 8.Stress Reduction 9.Team Building 10.Time Management 11.Transportation Minutes of service provided, with capacity to add notes to each record. Source: BACH ETO Database, February 2010

8. (1) ARTICULATE RESULTS (2) SET PERFORM. MEASURES (3) COLLECT DATA (4) REPORT DATA (5) ANALYZE RESULTS

9. (1) ARTICULATE RESULTS (2) SET PERFORM. MEASURES (3) COLLECT DATA (4) REPORT DATA (5) ANALYZE RESULTS

10. (1) ARTICULATE RESULTS (2) SET PERFORM. MEASURES (3) COLLECT DATA (4) REPORT DATA (5) ANALYZE RESULTS

11. (1) ARTICULATE RESULTS (2) SET PERFORM. MEASURES (3) COLLECT DATA (4) REPORT DATA (5) ANALYZE RESULTS Enrolled in CNA: 14 Completed CNA: 14 Enrolled in NE: 78 Completed NE: 67 Enrolled in & completed NE: 4 Enrolled & Still Enrolled in 2yr: 4 Enrolled and Still Enrolled in 4yr: 1 Enrolled & Still Enrolled in 2yr: 2 Enrolled in RT: 12 Completed RT: 6 INITIAL TRAINING ENROLLMENTS SUBSEQUENT TRAINING ENROLLMENTS

12. (1) ARTICULATE RESULTS (2) SET PERFORM. MEASURES (3) COLLECT DATA (4) REPORT DATA (5) ANALYZE RESULTS *N=211 hours of career advancement (CA) and retention services (RS) provided during year 1 to coachees retained for 24 months at institutions 2, 13 and 34.