1. Integrated Risk Management Christian DeVoll, Risk Management Specialist March 24, 2011

2. Overview 110 specific IRM site visits to date 57 Serious losses studied Description of recommended corrective actions Reoccurring areas of exposure/vulnerability Follow-up Risk Management

3. Description of Recommended Corrective Actions Take advantage of Training Coalition Classes (17) Safety Inspections or Safety Committee Meetings (16) System Safety or Action Prevention Plan/Safety and Security Implementation (11) Public Safety Watch Program (11)

4. Description of RCA’s Cont. Complete Revisions to Employee Handbook/Ops Manual (9) Implement a Safety Rewards Program (6) Para-transit-type Training (4) Install/Update vehicle camera systems (4) Update Emergency Notification List to include WSTIP (3)

5. High Exposure Recommended Corrective Actions Bus zone and/or Route Monitoring/Development (21) Remedial Training (18) Refresher Training (14) Document Accident Preventability Guidelines (10) Supervisor Training (8) Implement internal serious loss review process (7)

6. Reoccurring Areas of Safety Exposure/Vulnerability Policy enforcement/accountability issues Inconsistent enforcement of accident preventability policy/guidelines CBA integration with safety performance Inconsistent safety performance standards

7. Reoccurring Areas of Safety Exposure/Vulnerability (cont) 62% of operators had 1 or more preventable collisions in the previous 3 year period 27 out of 42 operators were considered veteran operators (4 or more years with the organization) 10 operators were terminated 8 received some sort of remedial training 14 received no remedial training 10 cases no information for preventability or remediation was provided 5 of the 42 accidents were determined non- preventable by the member

8. Reoccurring Areas of Safety Exposure/Vulnerability (Cont) Supervisor training Interviewing and Report writing Organizational communication Breaking down silos Information exchange process Scheduling meetings

9. IRM Priorities Some members received more or less attention due to: Experience rating adjustments Extra assessment on the assessment for adverse loss experience … those that received extra assessment were given more attention / those with large credits were given less Fixed route cases meeting certain criteria (pedestrian losses) Goal of at least one loss review for every member

10. Three Year Positive Experience Rating Clallam Transit Community Transit Grant Transit Grays Harbor Transit Island Transit Jefferson Transit Pacific Transit Skagit Transit Whatcom Transit Yakima Transit

11. Experience Rating Adjustments 2009 Experience Rating Adjustments Columbia County ($677) Everett Transit ($29,770) Kitsap Transit ($32,985) Mason Transit (4,587) Pullman Transit ($49) Twin Transit ($401) Valley Transit ($4,117) Spokane Transit ($91,195)

12. Experience Rating Adjustments 2010 Ben Franklin Transit ($712) Columbia County ($896) CUBS ($71) Everett Transit ($18,316) Intercity Transit ($15,157) Kitsap Transit ($38,530) Link Transit ($6,621) Mason Transit ($3,959) Pullman Transit ($492) Spokane Transit ($60,805) Twin Transit ($1) Valley Transit ($389)

13. Experience Rating Adjustments 2011 Ben Franklin Transit ($26,671) Columbia ($339) Everett Transit ($9,298) Intercity Transit ($39,166) Mason Transit ($1,505) Pierce Transit ($75,053) Spokane Transit ($12,469)

14. Experience Rating Adjustments Everett Transit 2009 $29,770 2010 $18,316 2011 $9,298 Mason Transit 2009 $4,587 2010 $3,959 2011 $1,505 Spokane Transit 2009 $91,195 2010 $60,805 2011 $12,469

15. Next Steps Follow-up with members on IRM Work Plans Develop Best Practice in Operator Training New operator training, post accident/remedial, and refresher recommendations Provide new resource on operator training if possible (potential partnership with Ohio Transit Risk Pool) Develop Supervisor Training/Interviewing Operators (recorded Webinar format) Develop Best Practice for Road Supervisor Training Develop Supervisor Training/Report Writing Develop Best Practice for Routing and Bus Stop Boarding and Alighting

16. Next Steps (continued) Workers Comp 201 Vanpool Program Best Practice Reviews IRM Benchmarking and Member Satisfaction Survey Continue Serious Loss reviews and distribute Serious Loss information Master Trainer Certification with TSI in Accident Investigation

17. Questions