1. Communication 傳意

2. Communication Message Let’s go eat. ENCODE Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc. CHANNEL - AIR A B

3. Communication Message Let’s go eat. ENCODE CHANNEL - AIR DECODE O.K. Let’s FEEDBACK A B Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

4. Communication ATMOSPHERE NOISE DECODE O.K. Let’s FEEDBACK A B ENVIRONMENT SHARED A’s ENVIRONMENT PSYCHOLOGICAL NOISE B’s ENVIRONMENT PSYCHOLOGICAL NOISE IDEA Message Let’s go eat. ENCODE Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

5. Communication Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc. LISTENER SPEAKER I Just bought my daughter a car. What kind of car?

6. Communication Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc. LISTENER SPEAKER A Porsche. New or used?

7. Communication Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc. LISTENER SPEAKER New. What color is it?

8. Communication Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc. SPEAKER LISTENER White. It would have been easier for your to say you bought your daughter a new white Porsche!

9. Communication Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc. Everything about you

10. Communication Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc. Known to self Not Known to self

11. Communication Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc. Known to others Not known to others

12. Communication Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc. 1 OPEN 2 BLIND 3 HIDDEN 4 UNKNOWN

13. Communication Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc. 2 BLIND 1 OPEN 4 UNKNOWN 3 HIDDEN 1 OPEN 2 BLIND 3 HIDDEN 4 UNKNOWN

14. Communication Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc. Original Story Type of listening distortion to the Story Filters Misinterpretation Loss of Detail Substitutions Additions Ending Story Additions BEFUDDLING

15. 說話的情景和語境 甲：你身上有帶錢了嗎？ 乙：什麼事？要多少？ 甲：借＋塊錢給我吧！ 甲： 你身上有帶錢了嗎？ 乙：你沒帶嗎？我有！ 甲：不，我怕你沒帶！

16. 說話的情景和語境 男：我睡著時會飛。 女：你做夢！ 男：其實，你是很愛我的，是嗎？ 女：你做夢！

17. 說話的情景和語境 甲：我的那盒糖果呢？ 乙：我剛才正餓著呢。 甲：我的那盒糖果呢？ 乙：我早已上班去了。 甲：我的那盒糖果呢？ 乙：小孩子今天不用上學。

18. 四種影響說話的行為 Leaper, 2000; Hargie, and Dickson, 2004 Nonassertive Nonaffiliative Assertive Affiliative CollaborativeControlling Obliging Withdrawing

19. 談判的過程 1. Pre-negotiation 2. Opening 3. Exploration 4. Bargaining 5. Settlement Seller Buyer Target Point Resistance Point $650$500 Target PointResistance Point $650$550 Resistance Point