1. Connecting Libraries to Organizational Mission: Using Assessment to Strengthen the Academic Health Sciences Librarys Institutional Role James Shedlock, A.M.L.S., A.H.I.P., F.M.L.A. Director, Galter Health Sciences Library Feinberg School of Medicine Northwestern University MLA 2008 Chicago – Nursing-Allied Health Resources Section Program

2. Connecting Libraries to Organizational Mission Presentation Outline –Context: Academic libraries and organizational mission –Assessment techniques Benchmarks Quality measures –Ideas and Thoughts –Conclusion

3. Connecting Libraries to Organizational Mission: Context Library role recognized in academe. Library is the heart of the university. Educational, research, patient care missions speak to the need for academic libraries. Accrediting standards define need for libraries.

4. Connecting Libraries to Organizational Mission: Context Liaison Committee on Medical Education –AAMC + AMA –The medical school must have access to well- maintained library and information facilities, sufficient in size, breadth of holdings, and information technology to support its education and other missions. –The library and information services staff must be responsive to the needs of the faculty, residents and students of the medical school.

5. Connecting Libraries to Organizational Mission: Context National League of Nursing Accrediting Commission: –Libraries are not specifically mentioned in NLN program/school accreditation standards. However, these standards include statements about how learning outcomes drives the curriculum and the resources to support learning. Standards speak about the need for appropriate learning resources. For example, see standard for Doctorate programs: Standard 5.1 … Evidence supports that resources are commensurate with the achievement of program outcomes: –Sufficiency of physical resources –Accessibility of learning resources –Allocation of budget to support program delivery

6. Connecting Libraries to Organizational Mission: Context Commission on Nursing Collegiate Education (CCNE): Proposed standard II – Program Quality: Institutional Commitment and Resources, Standard II-B. Academic support services are sufficient to ensure quality and are evaluated on a regular basis to meet program and student needs. –Elaboration: Academic support services (e.g., library, technology, distance education support, research support, and admission and advising services) are adequate for students and faculty to meet program requirements and to achieve the mission, goals, and expected program outcomes. There is a defined process for regular review of the adequacy of the programs academic support services. Review of academic support services occurs and improvements are made as appropriate.

7. Connecting Libraries to Organizational Mission: Context American Physical Therapy Association, CAPTE, Commission on Accreditation in Physical Therapy Education: Evaluative Criteria for Accreditation of Education Programs for the Preparation of Physical Therapist Assistants –SECTION 2: RESOURCES Preamble: Resources are available in sufficient quantity and quality to enable the education program to accomplish its objectives and to ensure the program's stability and continued viability. These resources include students, program faculty, staff, student services, finances, library, capital equipment, supplies, and academic and clinical facilities.

8. Connecting Libraries to Organizational Mission: Context APTA Standards … 2.6. Learning and Instructional Resources 2.6.1. The resources of the institutional library system and related learning resource centers are adequate to support the needs and meet the goals of the program. –Evidence of Compliance: Narrative: Describe the library resources, including the technological resources, available to the program faculty and students. Describe the accessibility of library resources to program faculty and students. If the educational program has its own facility for books, periodicals, instructional, and audiovisual materials, describe how the facility and materials are in an environment that is conducive to their intended purpose and accessible to students and academic faculty when needed.

9. Connecting Libraries to Organizational Mission: Context Standards are clear: library has a role in the academic mission. While library role within organizational mission is secure, this role cannot be taken for granted. Smart leadership senses the need for the library to show its value, provide accountability, and do what it can to connect the library to its organization. As in life, there are no guarantees that if you show value and provide accountability, the library will succeed. Environmental forces may overwhelm the best of plans and good intentions.

10. Connecting Libraries to Organizational Mission: Assessment Tools Outcome assessment is growing in importance and has value to connect libraries to organizational mission. Outcomes assessment is difficult to do … to correlate the work of the library with a specific outcome. –Gold standard: show a direct link between e- journal access/availability and faculty success in winning grant awards.

11. Connecting Libraries to Organizational Mission: Assessment Tools – Input/Output Data, Benchmarks When outcomes are not available, use what is available. Take available input/output data and create benchmarks. Use input/output data for peer comparison. Change in comparisons over time demonstrates library progress (or lack of it). Comparisons provide context for conversation on library roles, changes necessary to move library forward. Data supports the conversations with medical school administration, Library Committee, users (newsletter articles).

17. Connecting Libraries to Organizational Mission: Assessment Tools – LibQUAL+ Survey LibQUAL+ survey is an ARL-supported tool to measure library quality. LibQUAL+ is used to solicit, track, understand, and act upon users opinions of service quality. LibQUAL+ helps libraries assess and improve library services, change organizational culture, and market the library.

18. Connecting Libraries to Organizational Mission: Assessment Tools – LibQUAL+ Survey LibQUAL+ survey is based on the premise/philosophy that says: Only users can determine quality.

19. Connecting Libraries to Organizational Mission: Assessment Tools – LibQUAL+ Survey LibQUAL+ assesses user perceptions of library quality in three areas: Information Control, Affect of Service, and Library as Place. Survey consists of 22 questions, an optional 5 local questions, and an open comment feature. Galter Library has used LibQUAL+ surveys since 2001 on an every-other year basis. A feature of the LibQUAL+ results are the radar or spider graphs.

20. Connecting Libraries to Organizational Mission: Assessment Tools – LibQUAL+ Survey – Samples

24. Connecting Libraries to Organizational Mission: Ideas and Thoughts Todays challenge is to connect the dots from outcomes and assessment to support institutional mission. -- use the language of outcomes and assessment in relation to institutional mission. -- manage the boss (and other institutional leaders): meet his/her expectations – what data/evidence does the boss find persuasive? -- use available data/evidence (whatever the source: anecdotal, stories, interviews, testimonials/letters of support). -- draw meaning from data/evidence that connects to institutional mission – tell the story. -- honesty is best; manipulation is obvious.

25. Connecting Libraries to Organizational Mission: Conclusion Assessment tools can be powerful, persuasive instruments for change and improvement. –serve staff and management Assessment is evidence. Evidence supports the librarys changing role and its relation to institutional mission.