1. Module CC3002 Post Implementation Issues Lecture for Week 1 AY 2013 Spring

2. Introduction Who When & Where How What Why

3. Who Lecturer Module Leader Tutor

4. When & Where Lectures Seminar/Tutor

5. How 1 Lectures per week 2 Seminar/Tutor per week

6. How - Lecture Installation Support Post Implementation Review Special Topics Review

7. How - Seminar Explore topics by applying concepts to a case study Support you in doing your coursework Clarify concepts and ideas

8. How - Coursework 100%, all individual work SNTOPICWEIGHT AGE DUE 1Preliminary Installation and Support Plan 10%Week 5 2Final Installation and Support Plan with Research 90%Week 13

9. What - Installation Software installation and deployment Data migration Training Business change program

10. What – Support What do we need from Support? The support function, including the Help Desk Service Level Agreements Enhancement Requests

11. What – Review Post Implementation Review Why do IT Project Fail?

12. What – Special Topics Outsourcing IT Services Benefit Management Help Desk Staffing Customer Interaction Issues Why Projects Fail?

13. Why Learn About – Installation,Review,Support of Information Systems Complete the understanding about IS Development Life Cycle

14. ASSUMPTIONS Project Management – Gantt Charts Understanding of – Information systems – IS Project Development

15. ASSUMPTIONS - IS “An information system is a system of communication between people.” “Information Systems are systems involved in gathering, processing, distribution and use of information.” (Baynon-Davies, 2002)

16. ASSUMPTIONS - IS IS need not be electronic. The organized process/stages the system undergoes during its development is life cycle of IS.

17. Scope of Study Speed of Change Business & Technology

18. Scope of Study Figure: Leavitt’s Model

19. Scope of Study Structure Variable (authority systems, communication systems, work flow systems) Technological Variable (equipment and machinery) Task Variable (tasks and sub-tasks involved in providing products and services) Human Variable (who carry out the tasks)

20. Scope of Study Leavitt suggests that a change in one variable may result in compensatory or retaliatory change in the other variables. However, Leavitt does not address the role of the external environment in bringing about change in any of the variables.

21. Scope of Study System Development Life Cycle The SDLC phases serve as a programmatic guide to project activity and provide a flexible but consistent way to conduct projects to a depth matching the scope of the project. Project Management Life Cycle It is critical for the project manager to establish and monitor control objectives during each SDLC phase while executing projects. Control objectives help to provide a clear statement of the desired result or purpose and should be used throughout the entire SDLC process.

22. Scope of Study

23. In PMLC, Implementation means executing the PLAN Analysis Design Build

24. Scope of Study In SDLC, Implementation means: Build Change Over Installation Hand over Going Live Deployment Transition Migration

25. Scope of Study What do you mean by “POST IMPLEMENTATION ISSUES”?

26. Scope of Study Project Management Perspective Implementation – implementation stage of project management life cycle Post Implementation – Completion Stage System Development Perspective Post Implementation - change over, review and maintenance stages (installation, review and support, enhancements)

27. Completion Stage Gain User Acceptance Ensure up-to-date and complete Documentation LIVE Implementation User Training Staff re-deployment Disposal of Assets

28. Completion Stage Ensure Maintenance Procedures Post Implementation Review Archive relevant materials Hand-over to client Final project sign-off Follow up opportunities.

29. Definitions - Installation Involves transition or changeover from old to new system Hardware and Network Infrastructure Human Issues Educate and Train Staff

30. Technical System Installation Appropriate hardware, communication, software and data are in place. Appropriate users are identified, trained and supported in the use of technology Social System Installation

31. Post Implementation Review Meeting that occurs after the system is operational. Lesson Learnt Success of Project

32. Post Implementation Review Did the agency get what it needed? PIR is a comprehensive feedback mechanism designed to assess project outcomes. This assessment focuses on how well the project outcomes were matched to the actual needs that the project aimed to fulfil. This evaluation will indicate how well the agency communicated (through the project brief) the project outcomes and how well these were achieved.

33. Post Completion Review Did the agency get what it asked for? PCR systematically and rigorously compares the actual performance of the project outcome with the stated objectives of the original brief. The PCR process seeks to identify ways to improve future project conception, design development, and implementation.

34. PIR/PCR

35. Evaluation Is an attempt to assess the SUCCESS or FAILURE of INFORMATION SYSTEM and the associated process by which it is developed and implemented. Expressed in cost and benefits.

36. Maintenance Changes are Required Maintenance involves reviewing the project and recording and acting on problems with the system, to make the system running.

37. Support Fixing Problems & Developing Enhancement

38. Thanks Y Thank You.