2. www.btwholesale.com. Standard Contract Forum 04 December 2008 14.00 Customer Suite, BT Centre, London

3. www.btwholesale.com Standard Contract Forum 04 Dec 2008 AGENDA 1Introduction and Notes of Previous Meeting 2AIT Review Update 3Product Update 4SIA 2008 General Contract Review 5Special Phone Book Data Cleanse 6Review of New and Amended Schedules 7Any Other Business

4. www.btwholesale.com Standard Contract Forum 04 Dec 2008 Keith Mitchinson 04 December 08

5. 5 AIT Product enhancement: broader scope, more disciplined process Began with 2002 Contract Review; negotiations with industry group (intermittently) thereafter; proposal finalised December 07; general industry consultation February (7 responses); redraft March/April; presented to industry group 23 April, SCF 24 April and in Interconnect Notification 121/08 (!4 May) Supplemental agreements to all industry players in June Vast majority have signed to Supplemental Now finalising reference to Ofcom of rejecters and no- responses Ofcom dispute target: 4 months for decision Reminder of 6 months notice period before takes effect

6. TDM Products Sean Hartley

7. VAT Recent VAT reduction has raised queries around NTS… BT Retail is passing on the benefit to consumers; Not maintaining prices and increasing “P”; But NTNP designations “inclusive of value added tax” Terminators set the rates Need to consider future VAT changes

8. 116xxx access codes Pan-European codes for help lines Consultation ongoing Industry view

9. www.btwholesale.com Standard Contract Forum 04 Dec 2008 Keith Mitchinson 04 December 08

10. 10 SIA General Contract Review Generally following review process agreed for MSA Consolidated list of CP/BT issues issued by BT Liability Force Majeure Conduct of indemnified events Changes to CPL Hosted numbers Retrospection of charges Invoice disputes SLGs Warranties Disputes Material breach Default Interest rate/Oftel Interest Rate VIC charging

11. 11 SIA General Contract Review Transfer Charging Transitting calls to ported numbers Responsibility for o/g own-route PSTN traffic Generally progress going well – though running a little late Many minor issues hopefully resolved Some bigger issues awaiting progress in MSA discussions Further discussion required and worthwhile BT working on a consolidated draft of proposed changes to help highlight progress made, and unresolved areas Otherwise next steps to be agreed Will issue general update progress briefing to industry, and add to website

12. www.btwholesale.com Special Phone Book Datacleanse Ewen Watson ewen.watson@bt.com 01977 598584

13. www.btwholesale.com Special Phone Book Datacleanse Background on the Datacleanse Datacleanse Briefing Timescales

14. www.btwholesale.com Special Phone Book Datacleanse What is Core Data? All listings entered on a DQ code (Main and Additional) Main DQ Listing 1 st listing on a telephone number Appears on all directory products appropriate to entry type Appears in local BT Phone Book if Ordinary entry type & Home DQ Additional DQ Listing Subsequent listing(s) on a telephone number Not extracted for Phone Book but may be added as an aid to search on other directory products Can be created in “Home” or other (“Out of Area”) DQ

15. www.btwholesale.com Core Data – DQ Area Codes Northern Ireland DQ 59 Plymouth, Cornwall, Isles of Scilly DQ 23 Devon DQ 22 Birmingham DQ 31 Highlands & Islands/ NE Scotland DQ 55 NE/NW Wales DQ 49 Leeds DQ 41

16. www.btwholesale.com What is Chargeable Phone Book Data? Any listing entered on OSIS with a PB code Built with a PB code for an additional listing to appear in a specified Phone Book or ALL Phone Books Typeface of listing can be changed to BOLD A Header record can be built as SUPERBOLD

17. www.btwholesale.com Datacleanse Briefing From April 5 th 2009, BT Retail are changing their extract of Phone Book data, to include only: DQ Main Listings PB Listings It will no longer include: DQ Additionals

18. www.btwholesale.com Datacleanse Briefing First Cleanse: Additionals with no Main Duplicate Mains PB with no supporting DQ Main PB with XD/DQR Entry Types Invalid PB Codes DQ listings with a BOLD typeface Second Cleanse DQ Additional Data – does the end user require a chargeable listing? If yes, a duplicate PB listing needs to be created on OSIS

19. www.btwholesale.com Recommended Timescales First Cleanse: To action supplied list of affected listings before April 5 th 2009 Second Cleanse DQ Additional Data – needs to be complete before the OSIS cut-off date for listings in each Phone Book (so clean-up programme can run up to March 2010) eg: if Liverpool Book cut-off is September 2009, to schedule those customer contacts before that date You need to opt-in your end users for a chargeable PB listing

20. www.btwholesale.com Standard Contract Forum 04 Dec 2008 Keith Mitchinson 04 December 08

21. www.btwholesale.com Standard Contract Forum 04 December 2008 SIA CONTRACT DOCUMENTATION Annexes Annex A Planning & Operations

22. www.btwholesale.com Standard Contract Forum 04 December 2008 SIA CONTRACT DOCUMENTATION (Cont) REVISED DOCUMENTS: Schedules 01 ISI, Third Party ISI & IECs 104A BT International Outgoing Calls to Authorised Overseas Systems via the BT System (with BT Fixed Volume Option) 130 Customer Sited Interconnect

23. www.btwholesale.com Standard Contract Forum 04 December 2008 SIA CONTRACT DOCUMENTATION (Cont) DRAFT SCHEDULE : 225 Emergency Service (Fixed Emergency Calls, VOIP originated Emergency Calls, and Mobile Emergency Calls)

24. www.btwholesale.com Standard Contract Forum 04 Dec 2008 AOB