1. Devon & Cornwall Police Authority Performance Summary December 2010

2. 2010/11 Force Performance Targets

3. Public Confidence – BCS Percentage who think their local police do a good or excellent job

4. Public Confidence – Force Public Survey ‘In general, how good a job do you think that the police in your local area are doing ?’ Force: CIOS BCU: Plymouth BCU: Devon BCU: 12 Months to October 2010: 78.3% 77.5% 80.2% 78.1%

5. User Satisfaction Whole Experience (Burglary, RTCs,Vehicle and Violent Crime) One-year Milestone Target: To exceed an 87% level of victims who are satisfied with the overall service provided by the police Force: CIOS BCU: Plymouth BCU: Devon BCU: Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 12 Months to October 2010: 85.5% 84.4% 85.6% 86.3%

6. User Satisfaction Whole Experience (BME Victims) One-year Milestone Target: To exceed an 87% level of BME victims who are satisfied with the overall service provided by the police Three-year Target: To deliver our services in line with the content and spirit of the policing pledge Force: CIOS BCU: Plymouth BCU: Devon BCU: 12 Months to October 2010: 87.8% 85.1% 94.6% 85.8%

7. User Satisfaction Ease of Contact (Burglary, RTCs, Vehicle and Violent Crime) One-year Milestone Target: To exceed a 96% level of victims who are satisfied with the ease of contacting someone who could assist Force: CIOS BCU: Plymouth BCU: Devon BCU: Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 12 Months to October 2010: 96.4% 96.1% 97.4% 95.8%

8. User Satisfaction Whole Experience (Anti-Social Behaviour Incidents) One-year Milestone Target: To exceed an 85% level of victims of ASB incidents who are satisfied with the overall service provided by the police Force: CIOS BCU: Plymouth BCU: Devon BCU: Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 12 Months to October 2010: 82.6% 82.5% 82.8% 82.5%

9. Serious Acquisitive Crime One-year Target: To achieve a reduction of at least 2% in Serious Acquisitive Crime -11.8% -6.4% -15.0% -13.2% Force:1.1% 1.2% -12.7% -19.3% Three-year target: To be one of the 10 Forces nationally with the lowest levels of Serious Acquisitive Crime 1 st April – 31 st October 2010: Robbery: Domestic Burglary: Theft of Vehicle/TWOC: Theft from Vehicle: Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU:

10. Violence With Injury Force: 6,428 Recorded CIOS BCU: 1,847 Recorded Plymouth BCU: 1,589 Recorded Devon BCU: 2,992 Recorded 0.0% 3.2% -3.6% 0.2% 1 st April – 31 st October 2010: One-year Target: To achieve a reduction of at least 9% in Violence with Injury Three-year target: To be one of the 10 Forces nationally with the lowest levels of Violence with Injury

11. Positive Outcomes 2010/11 Target: To be a leading Force in delivering positive outcomes for victims of crime One-year Target: To deliver a positive outcome in at least 38% off all offences (of which 35% is expected to be OBTJs) Positive Outcomes Restorative Justice Offences Brought To Justice Apr-Oct 2010: 33.4%Apr-Oct 2010: 5.1%Apr-Oct 2010: 38.5% Rolling 12 Months OBTJ & Detections Restorative Justice usage by BCU

12. 2010/11 Targets Workforce Police officer recruitment has been suspended since July 2010

13. Road Traffic Casualties Number of people killed or seriously injured in RTCs April - October 2010 Current YTD Force Performance (Apr - Oct 2010) = 2.8 people killed or seriously injured/100m Vehicle Km travelled which is an increase on the 2.2 people during the same period a year earlier.