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USAA Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD *Charts results updated weekly *Charts updated weekly Volume Revenue Internal CSI: 85% Comments:

Published byAmice Horn Modified over 9 years ago

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Presentation on theme: "USAA Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD *Charts results updated weekly *Charts updated weekly Volume Revenue Internal CSI: 85% Comments:"— Presentation transcript:

1 USAA Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD *Charts results updated weekly *Charts updated weekly Volume Revenue Internal CSI: 85% Comments: 1. Apu needs immediate improvement 2. Repair % needs immediate focus 3. Replace % needs immediate focus 4. Action plan needs to be developed *Updated Monthly YTD On Track Prior Year Volume 74 118 126 Revenue 197580 317420 299562

2 Nationwide Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD *Charts results updated weekly *Charts updated weekly Volume Revenue Internal CSI: 85% Comments: 1. APU needs immediate improvement 2. LKQ needs immediate improvement 3. Repair Hrs/estimate immediate improvement 4. On Time YTD improvement *Updated Monthly YTD On Track Prior Year Volume 83 132 122 Revenue 174549 277569 314516

3 State Farm Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD *Chart results updated monthly *Charts updated weekly Volume Revenue Internal CSI: 85% Comments: 1. Improve photo quality = est difference 2. Improve hrs/date = improved c/t 3. No CSI data available 4. *Chart updated monthly *Updated Monthly YTD On Track Prior Year Volume 83 132 143 Revenue 180525 288840 453558

4 Erie Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD *Charts results updated weekly *Charts updated weekly Volume Revenue Insurer CSI: NONE Internal CSI: 85% Comments: 1 Focus on repairing panels where ever possible 2. 3. 4. *Updated Monthly YTD On Track Prior Year Volume 62 37 101 Revenue 162998 207405 265529

5 SAFECO Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD *Charts results updated weekly *Charts updated weekly Volume Revenue Insurer CSI: NONE Internal CSI: 85% Comments: 1. Use alternate parts where ever possible 2. 3. 4. *Updated Monthly YTD On Track Prior Year Volume 17 27 12 Revenue 39746 63072 44340

6 Farmers Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD *Charts results updated weekly *Charts updated weekly Volume Revenue Insurer CSI: NONE Internal CSI: 85% Comments: 1 2. 3. 4. *Updated Monthly YTD On Track Prior Year Volume 8 12 25 Revenue 15160 22380 72065

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